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Sunset Ford Waterloo always puts customers first!
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Buyer Beware: A Cautionary Tale! 🚗 I wanted to share my recent negative experience with Waterloo Sunset Ford to help others avoid the same frustration and deceptive sales practices. I purchased a new car from them at the end of last year, and when I was uncertain about going through with the purchase, the manager ‘sweetened the deal’ with a promise of free car washes for as long as I owned the vehicle. I didn’t get this agreement in writing because I mistakenly thought they were a trustworthy dealership. I didn’t take advantage of this offer until recently, when I went in to get a code for the car wash as directed at the time of purchase. To my surprise, they informed me that the policy had changed, and they would no longer provide that service. This was part of the deal when I bought the car, so changing it now feels unfair and fraudulent. The manager acknowledged that he had promised the car washes but said he couldn’t do anything because the decision came from his boss. I reached out to his boss as well, and he wouldn’t honor it either. While it may seem insignificant to argue over some car washes, it’s really about principles. I’m not asking for anything more or anything different than what was originally promised; I just want the dealership to keep its word. I hope saving a couple of dollars on car washes was worth tarnishing their reputation and losing a loyal Ford buyer. After posting about this incident on social media, I received at least two dozen comments or messages from people who reported that the same thing had happened to them at this dealership over the last five or six years. This is not an isolated event. They have been practicing this scam for several years now!
The salesman at sunset ford are very knowledgeable and very good at finding the right vehicle for us!
I Bought a used Ford Explorer from them, our Salesman was Adrian, he' the best, very personable, funny and knowledgeable. He will take the time with you that you need, so you understand everything about the car you are buying. Adrian stayed an hour later than the store hours, he kept his great mood and wished us farewell. Not only Adrian but the whole Sunset Ford of Waterloo team is fantastic. Thank You guys again!
Lonnie is the absolute best!! Communication is wonderful, kept me in the loop every step of the way. Can’t say enough about how great the experience was, will be going back for ALL my service needs!
I stopped by to look at a car I saw online and loved it. Joe and his team were amazing, got it done and I drove my new car home within a couple of hours. Best and easiest experience I’ve ever had purchasing a vehicle! Highly recommend!
Kyle and John were awesome. Very personable and knowledgeable. We were not quite in the position to purchase a new vehicle just yet, bet they did everything they could to try and help meet our needs. Pricing was very up front and there was no dealership funny business. Highly recommend if you are in the market for a Ford.
What a great experience; I will shop here from now on for my vehicles. Thanks for making it easy.
Great low pressure salesman and felt like we could really trust him. My daughter loves the new vehicle she purchased. Thank you.
Sunset Ford Waterloo had exactly the car we were looking for and it was a great price. Joe Hill handled everything perfectly and the whole process was the quickest we ever experienced when buying a car. Thank you Joe.
Joe was fantastic and he was such a pleasure to work with. If I ever need another vehicle I will totally come back!
John took the time to explain all the electronics and features on my new F150. He also help set up the Ford Pass on my phone.
Everyone was very friendly and professional. The entire process was easy and I was able to get the vehicle I wanted
My salesman , John Ries was super professional and polite . He knew the vehicle very well and gave us a thorough education on our Bronco and all of its features. . We truly enjoyed working with him. The sales manager, Kyle Brewer ,helped facilitate the sale in a timely and pleasant manner .
Located in Waterloo, IL
1425 N. Illinois Rt.3 - Waterloo, IL 62298

Welcome to Sunset Ford Waterloo
Thank you for visiting the Sunset Ford Waterloo website! Sunset Ford Waterloo expanded in 1996 to better serve our Waterloo, Columbia, Millstadt, Red Bud & surrounding southern Illinois area customers by opening Sunset Ford Waterloo. Sunset Ford Waterloo has lease deals on amazing new Ford models.
Be sure to ask us about our Ford warranty! We also have a great Sunset Ford Waterloo service department that can help provide maintenance to your vehicle when it's time for a tune-up! We are one of the most amazing Ford dealers in the southern Illinois area! Visit our dealership in Waterloo, IL today!
Quality Ford Service in Waterloo, IL
Bring your chosen Ford model into our service center near Columbia, IL. Our highly qualified automotive technicians will take good care of your vehicle, whether you're coming in for an oil change or a complicated repair job. We use authentic factory-authorized parts. Check out our service specials and coupons and schedule your appointment today!