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Sunset Ford Waterloo always puts customers first!
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Treff Laplant is the absolute best to work with. I will never go anywhere else!
Customer service was great, as was communication. Consistent updates on the progress of my vehicle. Explained options to me and discussed the necessary repairs. No pressure when I declined a certain service. Would definitely recommend.
It's a good place to buy a car. A good place to buy a car or truck. Wish it had pickup and drop off service for my location. Or just give me a loaner.
Joe was great to work with. No pressure and friendly. He asked what I was looking in a truck, made several suggestions as to the opinions that would serve my needs and found several trucks on the lot to demonstrate these. When I returned to test drive he was so accommodating and informative as to accessories and cab functions. We drove back to the farm to show my wife. Then in the pricing process he found a couple additional rebates that I did know about plus asked if I was a Farm Bureau member allowing for an additional rebate. Experience showed as he put going to our farm then questioning membership, sharp.
It was a Great Experience working with Joe when ordering my new truck. Took care of me throughout the process. Would recommend him to anyone and will work with him when I upgrade in the future.
Will have all service work done here Very helpful fast service Staff is.so great
They were very helpful in finding answers a couple questions. I had an easy to work with.
Great service and Excellent communication. This was my first interaction with this location, but I was surprised by their knowledge and attention to detail. Service Manager: Lonnie Pope, was on top of everything from the moment my car arrived! Between her and Treff LaPlant everything was taken care of and they even went out of their way to get me 2 new keyfobs because mine was broken (at no extra cost!) It was a great experience all around. I would definitely recommend this location for all your service needs. They really know their FORDS but they are the best at keeping the needs of their customer's firsthand at all times! Thanks again Lonnie and Treff for an amazing job well done. I am truly grateful for all of your hard work and extra effort at getting my car back to me in a timely manner!
Adrian was great to work with on getting our 2016 Superduty!!!
It was great doing business with Sunset Ford and Joe Hill once again, took great care of us!
Always awesome service! Lonnie is the best!
Booking appt was quick and easy. Service was great. Communication was great as well. Super friendly!! Lonnie is super Awesome, she explains things thoroughly!!
Treff Laplant is awesome he was quick with everything and had a great attitude while helping highly recommend going to Waterloo sunset just to experience his customer service
Best Dealer (Sunset) and Sales (Adrian) experience...EVER! SERIOUSLY!: Go see Adrian and Bill (Finance). You won't regret it!
I truly cannot say enough good things. I had an issue with my car due to a recall that I did not know anything about and took my car out of commission. I called many other Ford dealerships and was told that the earliest I would get it in is 2-4 months later. Obviously that is not convenient. I called Sunset Ford and they were able to get it completed same day and was so incredibly nice while I was there. I would 1000% recommend them to anyone to get their car serviced and when I'm in the market again for a new car will definitely be reaching out. Thank you so much Sunset Ford for such a great experience during a stressful time!
Joe was on top of every detail from start to finish. He made my purchase stress free and an actual delight. Thanks Joe and I will see you for my next purchase.
Adrian Fitch went above and beyond throughout the entire process to insure that I was fully pleased in all aspects of the car buying experience. Even the smallest of details were a big deal to him. He was easily reached and responded almost immediately to all my questions. Also, that service came without all the high pressure and vagueness of other salesmen that I have dealt with in the past. It suffices to say that the next time I buy a vehicle, I will be using Sunset Ford of Waterloo and Adrian Fitch. Thanks so much!
I had a recall on my car and because of it was unable to drive my car. Every other dealership said they could get me in 4 months but this team saw my dire need and got me competed the same day. I'm so thankful to them!!
This is the 5th vehicle we've bought from Joe. He's easy to work with and I always feel like he's giving us the best price available. The rest of the team was also great. I never felt pressured to purchase any extras. I would definitely recommend them!!
Lonnie is great to work with, she goes the extra mile and I wouldn't go anywhere else for service.
It was a good experience from the scheduling of the appointment to the completion of the work. The service advisor, I believe her name was Lonnie was courteous and helpful with the information she provided. The vehicle was completed on time and I was notified when it was available for pick up.
Service department is great
Lonnie thank you for all the help.
There was no pressure by sales rep and he made sure he answered all our questions.
Lonnie is great to work with. Good communication about repairs and timeframes and accurate estimates.
Service For Your Vehicle, Peace of Mind For You
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Located in Waterloo, IL
1425 N. Illinois Rt.3 - Waterloo, IL 62298
Welcome to Sunset Ford Waterloo
Thank you for visiting the Sunset Ford Waterloo website! Sunset Ford Waterloo expanded in 1996 to better serve our Waterloo, Columbia, Millstadt, Red Bud & surrounding southern Illinois area customers by opening Sunset Ford Waterloo. Sunset Ford Waterloo has lease deals on amazing new Ford models like:
- 2022 Ford Edge
- 2022 Ford Escape
- 2022 Ford Ranger
- 2022 Ford Edge Titanium
Be sure to ask us about our Ford warranty! We also have a great Sunset Ford Waterloo service department that can help provide maintenance to your vehicle when it's time for a tune-up! We are one of the most amazing Ford dealers in the southern Illinois area! Visit our dealership in Waterloo, IL today!
Quality Ford Service in Waterloo, IL
Bring your chosen Ford model into our service center near Columbia, IL. Our highly qualified automotive technicians will take good care of your vehicle, whether you're coming in for an oil change or a complicated repair job. We use authentic factory-authorized parts. Check out our service specials and coupons and schedule your appointment today!