Customer Testimonials

Customer TestimonialsDealer Rater 2023 Consumer Satisfaction Reward

 

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DealerRater Mar 24, 2023

Thanks to Haydon Baue who was very helpful in the purchase of our car. He provided all the information we needed and was not at all pushy.

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Google Mar 23, 2023

Thanks to Haydon Baue who was very helpful in the purchase of our car. He provided all the information we needed and was not at all pushy.

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Facebook Mar 23, 2023

They have quality vehicles and great customer service

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Google Mar 22, 2023

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Google Mar 21, 2023

Everything went well

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DealerRater Mar 20, 2023

Only thing hotter than our new car is my wife driving it! Thanks Joe Hill!

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DealerRater Mar 20, 2023

Simple process getting my truck. Joe was helpful and friendly. I would recommend them to other people.

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DealerRater Mar 19, 2023

Very polite called when they were done. Put oil in it rotated the tires. Nice

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DealerRater Mar 18, 2023

Good service. Lady at the service desk was good. Been coming there for years. Will come back.

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DealerRater Mar 18, 2023

Every is pleasant to work with. We especially like Lonnie. She is very efficient and has a lovely personality.

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DealerRater Mar 18, 2023

Very thorough at fixing the problem and explaining it to you Lonnie pope and the service center do a great job!

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DealerRater Mar 18, 2023

Lonnie and Lucas were both fantastic. Their service and professionalism greatly exceeded my expectations. They both went above and beyond.

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DealerRater Mar 15, 2023

Yeah, I have no problem with Sunset Ford in Waterloo. I don’t like the long wait for service but I think that’s everywhere now.

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DealerRater Mar 15, 2023

Well I normally deal with auffenberg but after this experience with sunset ford waterloo. I'm all in definitely will purchase another vehicle from them.. Excellent Customer Service

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DealerRater Mar 14, 2023

Great buying experience, hands down easiest car purchase I’ve ever had. Fast and pleasant.

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DealerRater Mar 10, 2023

My experience with Sunset Ford was great. Joe was very helpful and on top of the communication letting me know when the truck was ready to look at. The whole process was very easy. I would recommend Sunset Ford to anyone!

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DealerRater Mar 8, 2023

They made it quick and easy, delivered on everything. They said they would. could not have been better.

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Google Mar 7, 2023

Great service! Thank you Lonnie pope for great advice and service.

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DealerRater Mar 6, 2023

Very efficient and timely. Extremely professional and provided us courtesy driver very much appreciated thank you

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DealerRater Mar 6, 2023

Excellent customer service-Lonnie is friendly and genuinely cares about you as a customer and is always trying to help you out anyway she can; whether it is working with your schedule to get an appointment ASAP or helping you out with the Ford Pass reward program and available coupons to use.

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Google Mar 5, 2023

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DealerRater Mar 3, 2023

Great service, friendly people. I was proud my dad worked at Sunset in the 1970s.

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DealerRater Mar 3, 2023

Service was superb! Buying was so quick, easy and painless. Would definitely recommend Joe and Sunset Ford to anyone.

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DealerRater Mar 2, 2023

Employees were helpful and friendly and did a good job on our repairs. We also appreciated how quickly the job was done.

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DealerRater Mar 2, 2023

It was great working with Adrian at Sunset Ford in Waterloo! Definitely one of the easiest vehicle purchase!

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DealerRater Mar 2, 2023

Our used car buying experience was easy and was so professional!! I will definitely return for future purchases!!

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DealerRater Mar 1, 2023

Lonnie at the service desk is very helpful. Service was quick. Will be back again.

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Google Mar 1, 2023

Lonnie in service is GREAT to deal with. Responsive, stays in touch and accurate in how long things will take and when it will be done to be picked up. Really did everything possible to make it as convenient as possible.

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DealerRater Mar 1, 2023

This is my 4th vehicle bought in the last ten years I had good communication with sales reps and we were always able to make deal.

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Google Feb 28, 2023

Good service

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Google Feb 28, 2023

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Google Feb 27, 2023

Absolutely the easiest car buying experience I’ve ever had! Great staff, very polite and friendly. Also support First Responders!!! A+

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Google Feb 27, 2023

I took my car in to get an oil change and they got it done fast and efficiently. Lonny Pope worked the front desk and she was very friendly.

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DealerRater Feb 25, 2023

Joe made the process as easy and quick as can be I will definitely be back.

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DealerRater Feb 25, 2023

Very helpful and personable. We’re very thorough and professional. Our truck buying experience was great as always at Sunset Ford in Waterloo.

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Google Feb 25, 2023

I love Lonnie! 🙂🙂👍👏

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DealerRater Feb 25, 2023

Adrian was a pleasure to work with. I would recommend him to family and friends..

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DealerRater Feb 24, 2023

Lonnie was very professional and ensured all service completed as requested and in a timely manner

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Google Feb 24, 2023

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DealerRater Feb 22, 2023

Everyone at the dealership was very kind and I love my new car Haydon was very thorough and I will spread the word to my friends and family. Very top notch!

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Google Feb 22, 2023

Excellent service! Lonnie went above and beyond to help us out when we were in a tight spot and worked with our crazy schedule. They were able to squeeze us in weeks before any other dealer could. She called in an outside specialist who was also kind enough to fit us into his schedule.

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DealerRater Feb 22, 2023

Kyle Brewer and his team are amazing. They got me my Bronco for the price that was promised, it was even delivered a week before schedule. Because of the work they did before I arrived, it only took an hour to get me out the door on on the road to adventure. Don't waste your time and money at the big dealers. Go to Sunset Ford Waterloo, where they care about you.dont close the deal til Sunset!

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DealerRater Feb 22, 2023

It is a nice place to do business when buying a car. Everyone was competent and resourceful.

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DealerRater Feb 20, 2023

Good people, good service, easy to talk to and willing to take the time to help the customer out.

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Google Feb 19, 2023

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DealerRater Feb 19, 2023

Always a pleasure to have my car service there young lady running the service department is the best

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Google Feb 19, 2023

Can’t get any easier to schedule with Lonnie back at Sunset

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DealerRater Feb 19, 2023

Quick and efficient. The were very nice to work with. Repairs completed on time and vehicle no working properly

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Google Feb 19, 2023

Great & friendly service‼️

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DealerRater Feb 15, 2023

Adrian was so helpful and kept me posted on all aspects of finding our car. He seemed very genuine and nice which goes a long way when trying to buy a car. I would highly recommend him to others and will definitely reach out to him with future business.

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DealerRater Feb 13, 2023

Had the works done oil change, etc, the job was finished on time and with no issues

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Google Feb 13, 2023

Lonnie and team are great!

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DealerRater Feb 12, 2023

great answers great response timely responses to any inquiry disclosed all information needed to make a decision

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DealerRater Feb 12, 2023

Excellent service with a lovely staff! Felt welcomed and was treated with respect and care.

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DealerRater Feb 10, 2023

I absolutely loved working with Haydon!! I highly recommend him & Sunset Ford! I love my new car! Thank you!

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DealerRater Feb 10, 2023

Joe Hill did a fantastic job! He kept me in the loop on the status of my truck from ordering to delivery. Perry Webb also was instrumental on keeping me informed. Overall, the whole Sunset Ford team did a great job and made this purchase very pleasurable.

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DealerRater Feb 10, 2023

Haydon was great to deal with and was very helpful. Everybody made the deal very easy and seemless.

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DealerRater Feb 9, 2023

Almost a spur-of-the moment stop at Sunset Ford - Haydon’s knowledge of the vehicles, and his personality certainly made this a great buying experience - easy and fun! Kyle in Financing also has a great personality, and made the transaction a breeze! We would highly recommend Haydon Baue at Sunset Ford!

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Google Feb 8, 2023

Recall

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DealerRater Feb 6, 2023

This is the second vehicle we have purchased from Sunset. Joe Hill, Perry Webb and the whole team knocked it out of the park again. It is more than a transaction and we have been treated like family before, during and after our purchases.

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DealerRater Feb 6, 2023

On time as promised. Lonnie kept me in the loop and worked with me and all this while not feeling well. She is a trooper and an asset to Sunset!!

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DealerRater Feb 5, 2023

Typically car shopping is not fun. Not only did we find a vehicle that fit our budget, we enjoyed working with the Sunset Ford team to handle the financing and paperwork. The Sunset Ford team is very knowledgeable and friendly.

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DealerRater Feb 5, 2023

Lonnie is great at her job. Very accommodating. She always goes above and beyond to make her customers happy.

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DealerRater Feb 5, 2023

We have had all services and repairs since 2017 performed at the Waterloo location. They have always been very thorough and performed professionally.

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DealerRater Feb 4, 2023

Very good service department Everyone was friendly and very professional work was done in a timely fashion

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Google Feb 4, 2023

Kyle Brewer and his team are amazing. They got me my Bronco for the price that was promised, it was even delivered a week before schedule. Because of the work they did before I arrived, it only took an hour to get me out the door on on the road to adventure. Don't waste your time and money at the big dealers. Go to Sunset Ford Waterloo, where they care about you.

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DealerRater Feb 4, 2023

Kyle Brewer and his team are amazing. They got me my Bronco for the price that was promised, it was even delivered a week before schedule. Because of the work they did before I arrived, it only took an hour to get me out the door on on the road to adventure. Don't waste your time and money at the big dealers. Go to Sunset Ford Waterloo, where they care about you.

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DealerRater Feb 3, 2023

It was a very pleasant deal and the employees were a pleasure to deal with

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DealerRater Feb 1, 2023

Sunset identified the problem with my D150 heated seats. Ordered the part and had it fixed the next day.

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DealerRater Jan 30, 2023

Adrian made the process easy, like buying a vehicle from someone you have known your whole life! We are in love with our new ride!

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DealerRater Jan 30, 2023

Wow !!!! What an amazing dealer ship, I had a fantastic time dealing with Adrian, he did not try to over sell me on stuff I did not want or did not need. Very friendly and very knowledgeable on the vehicle he was selling to me. Overall A+. I recommend that all the salesman take a note from how he deals with his customers and learn how people want to be treated.

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Google Jan 30, 2023

I have dealt with many car dealers in my life and Sunset Ford was the most friendly, caring and helpful. They really care about their customers. I highly recommend Sunset Ford of Waterloo.

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DealerRater Jan 29, 2023

The service staff were extremely attentive, helpful, and time efficient. I could not say anything nicer about our experience there.

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DealerRater Jan 29, 2023

Amazing service department!! Lonnie is great and explains everything throughly!! Always upfront with what services are due and what they cost.

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DealerRater Jan 28, 2023

I was very pleased with the help Haydon had provided me! My overall experience was fantastic!

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DealerRater Jan 28, 2023

Great service, from friendly people. Good coffee as well, but I wish they had some donuts.

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DealerRater Jan 28, 2023

First time there but was surprised that it turned out really good would recommend to someone

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DealerRater Jan 28, 2023

After several hours of internet searching, I located a 2014 Expedition which met the powertrain, HD towing package and maximum mileage I hoped to find at a significantly lower posted price than other similarly equipped Expeditions. Only problems were; no photos had been posted except a “stock” one of a Ruby Red Expedition and it was 350 miles from home. I made a call to Sunset Ford of Waterloo, IL, and was directed to Joe Hill who verified all information on the posts. Joe quickly provided a walk-around video and photos of an extremely well maintained and eye pleasing Rudy Red with ...

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DealerRater Jan 27, 2023

Great business with old school ethics. They went out of their way to make me feel comfortable and worked with me and my vehicle. Lonnie was very personable and made me feel welcome and let me know the status on my vehicle the whole time. Justin was very easy to work with and went beyond to make sure everything went as I would hope. My vehicle was done in a timely manner and for that I am very appreciative. I will go back for any service and will see if their sells department has the same values the next time ...

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DealerRater Jan 27, 2023

Great business with old school ethics. They went out of their way to make me feel comfortable and worked with me and my vehicle. Lonnie was very personable and made me feel welcome and let me know the status on my vehicle the whole time. Justin was very easy to work with and went beyond to make sure everything went as I would hope. My vehicle was done in a timely manner and for that I am very appreciative. I will go back for any service and will see if their sells department has the same values the next time ...

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Google Jan 23, 2023

Had a new key fob programed

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Google Jan 22, 2023

I really appreciated the courtesy and friendliness that I received from Lonnie, yet still being very professional.

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Google Jan 22, 2023

Excellent service

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Google Jan 22, 2023

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DealerRater Jan 22, 2023

Great customer support and very quick service. No hassle at all. Would recommend them to others.

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DealerRater Jan 22, 2023

Adrian was great. No pressure to buy. Price was what we expected. Even looked at the St. Louis location for the color we wanted. This is the 10th vehicle we bought here and have always been treated right.

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Google Jan 21, 2023

Lonnie was very helpful, helping with my Ford Pass rewards and getting me scheduled as quickly as possible for brake pad replacement.

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DealerRater Jan 20, 2023

Hayden was great, his enthusiasm for his trade was obvious. His knowledge of the vehicle was a big factor in the final decision to buy.

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DealerRater Jan 16, 2023

Service was great. Got my car back sooner than expected. Price was what I expected.

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Google Jan 16, 2023

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DealerRater Jan 15, 2023

Sunset Ford has always provided great service on my Ford fusion and f150 pickup truck

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DealerRater Jan 15, 2023

In and out really fast. They didn’t try to up sell me and it was easy scheduling an appointment

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DealerRater Jan 15, 2023

My buying experience with Kyle and sunset was quick and easy with no high pressure

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DealerRater Jan 14, 2023

Adrian was great to work with. Honest and straight forward! Helped me get a deal I could work with and got me in exactly the truck I was looking for. Thanks!

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Google Jan 14, 2023

Sunset Ford has very competent and caring personnel. I was completely satisfied with the service.

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DealerRater Jan 13, 2023

As always, Sunset in Waterloo is convenient and they provide excellent service. The parts Manager is very friendly and efficient

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DealerRater Jan 13, 2023

Great experience working with Hayden during our shopping experience both before and after the sale. Would happily recommend him. Also Kyle walked us through the paperwork in expert fashion!

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DealerRater Jan 13, 2023

Our first time here, very efficient, friendly. Took care of issue very quickly. Took vehicle in for recall. Clerk was very busy, but handled the work load with a smile.

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DealerRater Jan 13, 2023

Lonnie , was so helpful with issues with my vehicle and helping me solve my issues..

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Google Jan 13, 2023

Lonnie is awesome!


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