Customer Testimonials
Customer Testimonials
Thanks to Haydon Baue who was very helpful in the purchase of our car. He provided all the information we needed and was not at all pushy.
Thanks to Haydon Baue who was very helpful in the purchase of our car. He provided all the information we needed and was not at all pushy.
They have quality vehicles and great customer service
Everything went well
Only thing hotter than our new car is my wife driving it! Thanks Joe Hill!
Simple process getting my truck. Joe was helpful and friendly. I would recommend them to other people.
Very polite called when they were done. Put oil in it rotated the tires. Nice
Good service. Lady at the service desk was good. Been coming there for years. Will come back.
Every is pleasant to work with. We especially like Lonnie. She is very efficient and has a lovely personality.
Very thorough at fixing the problem and explaining it to you Lonnie pope and the service center do a great job!
Lonnie and Lucas were both fantastic. Their service and professionalism greatly exceeded my expectations. They both went above and beyond.
Yeah, I have no problem with Sunset Ford in Waterloo. I don’t like the long wait for service but I think that’s everywhere now.
Well I normally deal with auffenberg but after this experience with sunset ford waterloo. I'm all in definitely will purchase another vehicle from them.. Excellent Customer Service
Great buying experience, hands down easiest car purchase I’ve ever had. Fast and pleasant.
My experience with Sunset Ford was great. Joe was very helpful and on top of the communication letting me know when the truck was ready to look at. The whole process was very easy. I would recommend Sunset Ford to anyone!
They made it quick and easy, delivered on everything. They said they would. could not have been better.
Great service! Thank you Lonnie pope for great advice and service.
Very efficient and timely. Extremely professional and provided us courtesy driver very much appreciated thank you
Excellent customer service-Lonnie is friendly and genuinely cares about you as a customer and is always trying to help you out anyway she can; whether it is working with your schedule to get an appointment ASAP or helping you out with the Ford Pass reward program and available coupons to use.
Great service, friendly people. I was proud my dad worked at Sunset in the 1970s.
Service was superb! Buying was so quick, easy and painless. Would definitely recommend Joe and Sunset Ford to anyone.
Employees were helpful and friendly and did a good job on our repairs. We also appreciated how quickly the job was done.
It was great working with Adrian at Sunset Ford in Waterloo! Definitely one of the easiest vehicle purchase!
Our used car buying experience was easy and was so professional!! I will definitely return for future purchases!!
Lonnie at the service desk is very helpful. Service was quick. Will be back again.
Lonnie in service is GREAT to deal with. Responsive, stays in touch and accurate in how long things will take and when it will be done to be picked up. Really did everything possible to make it as convenient as possible.
This is my 4th vehicle bought in the last ten years I had good communication with sales reps and we were always able to make deal.
Good service
Absolutely the easiest car buying experience I’ve ever had! Great staff, very polite and friendly. Also support First Responders!!! A+
I took my car in to get an oil change and they got it done fast and efficiently. Lonny Pope worked the front desk and she was very friendly.
Joe made the process as easy and quick as can be I will definitely be back.
Very helpful and personable. We’re very thorough and professional. Our truck buying experience was great as always at Sunset Ford in Waterloo.
I love Lonnie! 🙂🙂👍👏
Adrian was a pleasure to work with. I would recommend him to family and friends..
Lonnie was very professional and ensured all service completed as requested and in a timely manner
Everyone at the dealership was very kind and I love my new car Haydon was very thorough and I will spread the word to my friends and family. Very top notch!
Excellent service! Lonnie went above and beyond to help us out when we were in a tight spot and worked with our crazy schedule. They were able to squeeze us in weeks before any other dealer could. She called in an outside specialist who was also kind enough to fit us into his schedule.
Kyle Brewer and his team are amazing. They got me my Bronco for the price that was promised, it was even delivered a week before schedule. Because of the work they did before I arrived, it only took an hour to get me out the door on on the road to adventure. Don't waste your time and money at the big dealers. Go to Sunset Ford Waterloo, where they care about you.dont close the deal til Sunset!
It is a nice place to do business when buying a car. Everyone was competent and resourceful.
Good people, good service, easy to talk to and willing to take the time to help the customer out.
Always a pleasure to have my car service there young lady running the service department is the best
Can’t get any easier to schedule with Lonnie back at Sunset
Quick and efficient. The were very nice to work with. Repairs completed on time and vehicle no working properly
Great & friendly service‼️
Adrian was so helpful and kept me posted on all aspects of finding our car. He seemed very genuine and nice which goes a long way when trying to buy a car. I would highly recommend him to others and will definitely reach out to him with future business.
Had the works done oil change, etc, the job was finished on time and with no issues
Lonnie and team are great!
great answers great response timely responses to any inquiry disclosed all information needed to make a decision
Excellent service with a lovely staff! Felt welcomed and was treated with respect and care.
I absolutely loved working with Haydon!! I highly recommend him & Sunset Ford! I love my new car! Thank you!
Joe Hill did a fantastic job! He kept me in the loop on the status of my truck from ordering to delivery. Perry Webb also was instrumental on keeping me informed. Overall, the whole Sunset Ford team did a great job and made this purchase very pleasurable.
Haydon was great to deal with and was very helpful. Everybody made the deal very easy and seemless.
Almost a spur-of-the moment stop at Sunset Ford - Haydon’s knowledge of the vehicles, and his personality certainly made this a great buying experience - easy and fun! Kyle in Financing also has a great personality, and made the transaction a breeze! We would highly recommend Haydon Baue at Sunset Ford!
Recall
This is the second vehicle we have purchased from Sunset. Joe Hill, Perry Webb and the whole team knocked it out of the park again. It is more than a transaction and we have been treated like family before, during and after our purchases.
On time as promised. Lonnie kept me in the loop and worked with me and all this while not feeling well. She is a trooper and an asset to Sunset!!
Typically car shopping is not fun. Not only did we find a vehicle that fit our budget, we enjoyed working with the Sunset Ford team to handle the financing and paperwork. The Sunset Ford team is very knowledgeable and friendly.
Lonnie is great at her job. Very accommodating. She always goes above and beyond to make her customers happy.
We have had all services and repairs since 2017 performed at the Waterloo location. They have always been very thorough and performed professionally.
Very good service department Everyone was friendly and very professional work was done in a timely fashion
Kyle Brewer and his team are amazing. They got me my Bronco for the price that was promised, it was even delivered a week before schedule. Because of the work they did before I arrived, it only took an hour to get me out the door on on the road to adventure. Don't waste your time and money at the big dealers. Go to Sunset Ford Waterloo, where they care about you.
Kyle Brewer and his team are amazing. They got me my Bronco for the price that was promised, it was even delivered a week before schedule. Because of the work they did before I arrived, it only took an hour to get me out the door on on the road to adventure. Don't waste your time and money at the big dealers. Go to Sunset Ford Waterloo, where they care about you.
It was a very pleasant deal and the employees were a pleasure to deal with
Sunset identified the problem with my D150 heated seats. Ordered the part and had it fixed the next day.
Adrian made the process easy, like buying a vehicle from someone you have known your whole life! We are in love with our new ride!
Wow !!!! What an amazing dealer ship, I had a fantastic time dealing with Adrian, he did not try to over sell me on stuff I did not want or did not need. Very friendly and very knowledgeable on the vehicle he was selling to me. Overall A+. I recommend that all the salesman take a note from how he deals with his customers and learn how people want to be treated.
I have dealt with many car dealers in my life and Sunset Ford was the most friendly, caring and helpful. They really care about their customers. I highly recommend Sunset Ford of Waterloo.
The service staff were extremely attentive, helpful, and time efficient. I could not say anything nicer about our experience there.
Amazing service department!! Lonnie is great and explains everything throughly!! Always upfront with what services are due and what they cost.
I was very pleased with the help Haydon had provided me! My overall experience was fantastic!
Great service, from friendly people. Good coffee as well, but I wish they had some donuts.
First time there but was surprised that it turned out really good would recommend to someone
After several hours of internet searching, I located a 2014 Expedition which met the powertrain, HD towing package and maximum mileage I hoped to find at a significantly lower posted price than other similarly equipped Expeditions. Only problems were; no photos had been posted except a “stock” one of a Ruby Red Expedition and it was 350 miles from home. I made a call to Sunset Ford of Waterloo, IL, and was directed to Joe Hill who verified all information on the posts. Joe quickly provided a walk-around video and photos of an extremely well maintained and eye pleasing Rudy Red with ...
Great business with old school ethics. They went out of their way to make me feel comfortable and worked with me and my vehicle. Lonnie was very personable and made me feel welcome and let me know the status on my vehicle the whole time. Justin was very easy to work with and went beyond to make sure everything went as I would hope. My vehicle was done in a timely manner and for that I am very appreciative. I will go back for any service and will see if their sells department has the same values the next time ...
Great business with old school ethics. They went out of their way to make me feel comfortable and worked with me and my vehicle. Lonnie was very personable and made me feel welcome and let me know the status on my vehicle the whole time. Justin was very easy to work with and went beyond to make sure everything went as I would hope. My vehicle was done in a timely manner and for that I am very appreciative. I will go back for any service and will see if their sells department has the same values the next time ...
Had a new key fob programed
I really appreciated the courtesy and friendliness that I received from Lonnie, yet still being very professional.
Excellent service
Great customer support and very quick service. No hassle at all. Would recommend them to others.
Adrian was great. No pressure to buy. Price was what we expected. Even looked at the St. Louis location for the color we wanted. This is the 10th vehicle we bought here and have always been treated right.
Lonnie was very helpful, helping with my Ford Pass rewards and getting me scheduled as quickly as possible for brake pad replacement.
Hayden was great, his enthusiasm for his trade was obvious. His knowledge of the vehicle was a big factor in the final decision to buy.
Service was great. Got my car back sooner than expected. Price was what I expected.
Sunset Ford has always provided great service on my Ford fusion and f150 pickup truck
In and out really fast. They didn’t try to up sell me and it was easy scheduling an appointment
My buying experience with Kyle and sunset was quick and easy with no high pressure
Adrian was great to work with. Honest and straight forward! Helped me get a deal I could work with and got me in exactly the truck I was looking for. Thanks!
Sunset Ford has very competent and caring personnel. I was completely satisfied with the service.
As always, Sunset in Waterloo is convenient and they provide excellent service. The parts Manager is very friendly and efficient
Great experience working with Hayden during our shopping experience both before and after the sale. Would happily recommend him. Also Kyle walked us through the paperwork in expert fashion!
Our first time here, very efficient, friendly. Took care of issue very quickly. Took vehicle in for recall. Clerk was very busy, but handled the work load with a smile.
Lonnie , was so helpful with issues with my vehicle and helping me solve my issues..
Lonnie is awesome!