Customer Testimonials
Customer Testimonials
Got in at my appointment time and did not have to wait long staff was friendly and pleasant
Kyle made the process quick and easy. Would recommend Sunset Ford to anybody looking to buy a car.
They were quick and very polite. Handled everything perfectly. Will definitely be having our service completed here again.
Excellent car buying experience. Answered all questions and was personally interested in making us find the vehicle best suited for us. The transfer, title work, and financing was expertly handled by Perry. I have found my new “go to” dealer.
My experience concerning this last service appointment was perfect, the service advisor communicated with me every step of the way and my truck was completed within the time frame discussed.
Lonnie worked with my schedule and got me in right away.
Joe treated me like a friend and not just a customer. Great overall communication and experience
Stop pressuring about other services and making up issues that don’t exist. Went to a friend who has his own stop and said that there was no issue with what you said was wrong.
Service was good
Exceptional service and a great service manager (Lonnie) did a great job taking care of my recall.
Love the car. Everyone at the dealership was amazing and Joe Hill was the perfect salesman. Highly recommend
Lonnie did a great job getting my truck serviced in a timely manner. I originally scheduled service (online) and then called to inquire about getting the rear camera recall dine at the same time, I was told they needed to move my original service appt to accommodate the recall, and then never completed it due to lack of parts…the other issue I had was my truck had greasy fingerprints on the door handle and the steering wheel as stunk like diesel. Lonnie had them wipe the handle and I took care of the rest. When I got the truck ...
Stopped in for works oil change. They were able to fit me in. The rep was nice and friendly. And as a bonus, no oily hand prints on hood or door. So nothing to complain about.
It was a really great experience. Salesman was really nice and the finance person worked really fast.
Joe was great to work with. Will for sure go back for my next buy!
Joe and everyone at the dealership was great with work with! They made the transaction super simple.
This is the 2nd vehicle I purchased from Sunset. Great experience. Joe Hill and Perry Webb we’re very knowledgeable and helpful. The whole process was very efficient and the deal was fair!
Sunset Ford made finding a car very easy. There was great service and I felt like I knew everything I needed to know about my new car.
This is the first vehicle I purchased from Sunset. Won’t go anywhere else in the future. Great experience. Joe Hill and Perry Webb we’re very knowledgeable and helpful. The whole process was very efficient and the deal was fair!
Quick and reliable service.
I bought a new truck from Sunset. I had previously bought all of my vehicles from a different Ford dealer. Will be working with Sunset from now on. The experience was efficient convenient and the deal was very fair. Joe Hill did a great job putting the deal together and Perry Webb was very helpful and knowledgeable through the closing and financing process-five stars! If you go to Sunset ask for those two guys!!
Thank you Pete Heutel, Joe Hill and Perry Webb for making purchasing this car a possible. We appreciate everything that you have done. Thanks again Frank and Robin Curtis
Recall
Joe Hill was great to work with. He made the whole process from building the bronco to taking delivery very easy. Well worth the wait!!
Very clean, and everyone was kind and helpful. The woman at the service desk kept me up to date on my vehicle work and status.
Kyle and Haydon were great and helping me find the truck of my dreams! If I were gonna buy a vehicle I would buy from them!
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Quick professional and great customer service. I would go there again for service repair thanks again
Sunset took care of my concerns. Fast service for the works. I asked for quote on new battery and they had that ready when I checked out
Their website was very helpful. I was able to use it to compare to other Ford dealerships. Sunset was able to provide the best deal. Joe was able to answer all my questions.
Joe and Perry were very professional and respectful. They took time to answer all of our questions. Sunset Ford was great to work with!
We have been looking a used car for my son for over 3 months and couldn't find anything that was reasonable priced. I found a great car for a good price at Sunset. Joe made the process of buying the car extremely easy because of his organization. If you are looking for a car check Sunset first and ask for Joe for your salesman.
I highly recommend Joe Hill for all your Ford needs. I ordered a Ford Maverick and while on order, Joe kept me up-to-date on its arrival. He reviewed all options and made sure I got everything I wanted. He was easy to work with, straightforward, and explained everything. This is my second purchase with Joe and would recommend him to all my friends.
Hayden Baue is a stand up guy. One time my mom had a leak in her roof and he went and patched the whole thing. If I was going to buy a car I’d buy it from him.
Lonnie and Danielle are great. Love their communications.. They know their stuff always know what customers need.
Sunset is a great place to shop and do business. They will take care of you in every department.
They were great. I showed up with a dead battery. They worked me in and had me on my way in an hour.
I appreciated the quick and efficient service. The service desk personnel were friendly and helpful.
Let me start by saying, “Finally!! This baby was worth the wait!” Kyle Brewer was amazing throughout this entire process and I have him to blame for my Bronco obsession. Thank you for making this so easy!
Work completed ahead of schedule.
Very good experience. Excellent service department. Lonnie Pope is a true professional. They even arranged for my car to be detailed while I was in for warranty work.
Brought my 2019 Ford ranger in to figure out what was wrong with the heating and cooling system. Once Lonnie my service advisor Heard what the problem was she knew that it might require a few days and let me know right away. Turns out my whole heater box had to be changed out and the service department worked with my warranty through Silver Rock to get the truck back to me in just 4 days. Great work!
They were friendly helpful and made me feel very comfortable with buying this beautiful new Ford I would shop there again
I am a single lady & have had some bad experiences shopping for a car. At Sunset Ford I felt comfortable & had a very nice salesman, Joe Hill. I liked how he kept in touch, explained the car features & answered all my questions. I would certainly recommend them to my friends.
Seemed like the service dept. was friendly. It was quick and easy to get in and out...
Quick check-in, some of friendliest staff I've ever encountered, and they got the service done in less time than estimated,
Worked me in on a last minute drop off, and they were quick and efficient
Had the works package on my 18 F150 Fast and efficient as always
Sunset replaced cabin filter and replaced broken heater damper motor in dash area. Supply chain issues with parts was the only delaying event. Customer service was excellent.
Went in for a recall notice. The staff was exceptionally helpful, friendly and efficient. Perfect experience.
Our salesman, Kyle Brewer was straight forward, honest, and knowledgeable regarding the Bronco. He also related his experience with Bronco Rodeo which was very helpful. We were very satisfied with our overall experience with Sunset Ford. Between the Waterloo store and the St. Louis store we have purchased six vehicles from Sunset. You can say we are happy customers of Sunset Ford.
The service I had completed was completely in a timely matter and I had no issues. No complaints.
Kyle and the Sunset Ford team have provided great customer service with both trucks I have purchased from them. I'll definitely be back.
Answered my questions within a reasonable time. Was in and out of service within a timely manner
The service desk personnel were very kind and helpful. (can't remember their names...sorry)
On time and did what they said they would do on the visit. Very polite
Lonnie was very helpful and a pleasure to work with. Work was scheduled and done in a timely manner.
The service was quick, they didn't sell me on frivolous extended warranties or protection plans, and the price for an oil change was very reasonable.
This is the third vehicle we bought from Sunset Ford in Waterloo. We’ve alway ask for Joe Hill. Joe and Perry works with you on buying a vehicle. I highly recommend going to Sunset Ford in Waterloo. Ask for Joe Hill. Very pleased with the deal we came up with.
Love seeing women in the service drive! Lonnie does a great job taking care of all the guests at the dealership.
I had a very pleasant experience purchasing my new 2022 F 150 with Joe Hill and Perry Webb. They both were very professional and courteous. I will definitely go back to Waterloo Sunset Ford for my maintenance on the truck. Great place snd very nice people to deal with.
Courteous and friendly. Easy drop off. Service completed as scheduled and no hassle. Will use for my escape needs
Excellent mechanic and Loni the service manager was fantastic. Even though they had a lot cars in for repairs they got me in for my repairs quickly
I had an OUTSTANDING experience with Lonnie and the team here at Waterloo. She took care of my vehicle and kept me updated the whole time. I highly recommend Sunset Ford! Thank you, Lonnie and Team!
Easy to work with. Considerate of preferred work. Open to contacting via multiple options. Friendly service.
Dropped off my vehicle in the morning and they called me later in the afternoon with its diagnosis. I was able to pay online and picked my vehicle up. Lonnie is always a pleasure to work with, more than willing to do what it takes to keep their customers satisfied! Thanks Lonnie and team, I’ll see you next for my oil change
Everything went welll and was finished when they said. Very good service! Was very satisfied
Service completed on time very Thorough. Very satisfied will go back again. See you next year.
Lonnie in the service department is very good. She is very thorough and follows up with what she says. She is an asset to your company.
Good people!
Purchasing a vehicle at Sunset Ford was a wonderful experience. Kyle was great! It went very smoothly. Really, I just couldn’t have gone better!
Lonnie and the team at sunset Waterloo were extremely helpful in getting our Expedition recall taken care of
Just purchased our 9th truck for our business fleet from Joe Hill at Sunset. Excellent service from beginning to end. Quick and easy paperwork that was all ready for us. Bill in finance was amazing again. Highly recommend!!
Great service, great staff, great communication. Absolutely the best. Had my truck in and out quickly.
We are very happy with our new 2022 Mustang. This is our 4th new vehicle from Sunset Ford in Waterloo, IL in the last 13 years. Thanks to Pete and the gang, especially our salesman Joe Hill!
I came in for an oil change and tire rotation unannounced and was squeezed in. Thank you so much.
Joe Hill did a great job, We would recommend him to others. We had been to another dealership George Weber prior and would rate Sunset Ford well above them. We actually bought a Blazer at Sunset Ford.
Although there were many difficulties in dealing with myself and my wife, the service dept maintained a highly professional environment with above average communication and prompt redirecting as needed.
Great dealership and outstanding salesperson. I called from Manchester, MO just before 6 on a Friday and was able to make it to Waterloo, IL just before close at 7.00. We knew we wanted the SUV and that it wouldn't last long, so we had to see it that night. Kyle was extremely welcoming and had the SUV ready to see. He made the purchase process remarkably smooth. He and Perry the finance manager stayed till 8:30 to complete then purchase so we could drive it home that night. The 2013 Explorer was in remarkable shape and priced below market value. My daughter ...
Lonnie did an awesome job of getting us a loaner and keeping us informed of each step through the process!! We really appreciate all of her efforts! Thanks Lonnie!
Easy deal, other than the Bronco wait, Kyle and Sunset Ford made everything quick and easy! I’m very thankful for their help in the process, great job Kyle and Sunset Ford
They completed my recalls in a timely manner. I dropped my car off overnight with no problems.
Service is was I expected from a auto dealership. Staff were friendly and professional. My appointment was at 7:30 am a pot of coffee in waiting room would have been nice. Even Dobb's does that.
Great people and service. Get you in on your schedule and also when it’s a hurry
Great job. Timely appointment scheduling. Quick turnaround. Very professional
Was very happy with the service lady and with the work that was done on my car
They were prompt , Courteous and efficient and gave a complete estimate of what they were going to be doing
Staff is mostly nice, but would not allow us to payoff our vehicle before the trade-in so that they can add the amount to our contract.
Lonnie at sunset was very nice and helpful and had a nice smile as she greeted us,
The gas cap was in the passager seat when I showed up to pick up my truck. Customer service was wondering what happen, we figured out the issue. The spring in the truck has cap was broken.