Customer Testimonials
Great experience, and great people.
Adrian and Joe were very helpful with our buying process. We knew what we wanted and they allowed us to make the decision ourselves. It was a good experience.
Very nice and easy to work with! Will trade and purchase here again. Happy to be connected locally.
Joe Hill and Kyle Brewer were exceptionally easy to work with on purchasing my truck. Great men. Clean building. I'd say I would do business with them again BUT I am in love with this little Maverick and don't believe I'll ever trade it off.
Joe Hill and the staff were extremely easy to deal with and made for a pleasant buying experience. 100% recommend Joe and Sunset Ford.
Great experience
BUYER BEWARE: Be extremely cautious if you are shopping for a Certified Pre-Owned vehicle at Sunset Ford.
I purchased a 2023 F150 under the impression that it was a Factory Certified vehicle. However, I discovered that the dealership used a non-Ford, third-party "dealer certification" instead of the official Ford Blue Advantage program.
By using their own internal "certified" label instead of Ford Corporate's standard certification, you miss out on true Ford factory warranty coverage, nationwide dealer support, Ford Pass points, and standard Ford CPO benefits. You will NOT qualify for certain Ford extended warranties and it ... Read More Google - Oct 17, 2026
Joe Hills was wonderful. This is the second vehicle we purchased from him and had previously said w le would only buy from in the the future. I had been looking for a certain vehicle for a few years now and I found it at Sunset Ford. Of course, we requested Joe Hill and I finally got the car I had wanted. Joe makes buying a car fun and we missed the "Buy One, Get One Free" by one day, Lol! Thank you, Joe for working with us. I absolutely love my new vehicle. Running Boards are now ... Read More DealerRater - Oct 11, 2026
Everyone one at Sunset was quite friendly and was a joy to work with. Joe was a great salesman
We have been buying our cars/trucks at Sunset for a number of years now. The sales and service have always been a positive experience. The facility is extremely clean inside and out. The Staff has always been friendly and accommodating
Kate is amazing!
The service writer was extremely helpful from start to finish and very knowledgeable at her job
I could not be happier with my experience at Sunset Ford in Waterloo. Huge shoutout to Joe and Kyle. Following an accident I was stressed going from dealer to dealer feeling pressured to make a purchase. As soon as I walked in I felt welcomed and everyone was so kind to me. Joe is a wonderful guy and so personable- he spent hours with me driving through Waterloo and making me feel at ease. They even went above and beyond brought over a car from their STL location to let me make the best decision for myself. Kyle is very ... Read More Google - Sep 20, 2026
My experience at Sunset Ford in Waterloo was absolutely wonderful. Everyone was so welcoming and kind as soon as I walked through the door. I cannot say enough great things about Joe. I could talk to him all day long if I could- he was so personable and took the time to get to know me and my values. He is truly a wonderful person and most certainly an integral part of this team- he took a stressful time for me and turned it into an amazing experience where I felt at ease and never pressured to make a decision. ... Read More DealerRater - Sep 19, 2026
John was great to deal with. Very personable and knowledgeable about the bronco. Will recommend to friends
We had a great experience with John and the whole team at Sunset Ford! Happy with our purchases. Yes we bought two vehicles!
Very friendly and helpful in my experience of purchasing a new F-150 The salesman helped me with everything concerning my purchase and has guaranteed that he will be happy to help me with any questions I may have
Good service and easy get appointment - clean restroom and clean waiting room and they have Kate Ponder.
Great experience. Got a great deal with my trade in. Would recommend them to anyone.
Adrian was very informative and he explained all the options with myself and my wife. The truck was washed and filled with gas.
Adrian provided great customer service, made sure I understood all details of my purchase, and went above and beyond to make sure I was happy with the car I drove off the lot. The whole crew made it clear they appreciated our business and never once acted pushy.
Adrian always does well working through the ins and outs of the deal. Prompt and thorough communication at all times, plus dependable follow up - The keys to a great experience.
Buying my Maverick from Sunset Ford of Waterloo was one of the best experiences I’ve had in purchasing a new vehicle. I would recommend them for anyone in the area. Definitely worth the drive to buy from them.
Have been to Sunset Ford and always had a pleasant experience. Adrian was a very nice, non-pushy, informative individual.
Had a great experience here at Sunset. Joe and all the members of the sales department were great to work with. This was easily my best experience buying a car, again thanks to Joe and the sales team. Would definitely recommend stopping by here if you're in the market for a new vehicle.
Great experience with Joe and the sales team. Made the car buying process quick and easy. Would highly recommend coming to Sunset for your next vehicle.
John was our salesman and was great to work with. Financial was easy and smooth process. The gentleman was respectful and explained everything very detailed.
This was the easiest car buying experience I have ever had ! Thank you John! -Allie
Had a great experience dealing with Sunset Ford in Waterloo from start to finish . John Ries was our salesman did great job.
This experience was phenomenal! I did not get pressured into buying. I was shown patience and support, and accurate information. Joe was wonderful. Financial team- magnificent! 🙂
Everyone was friendly and knowledgeable. I brought my old car in for a minor repair and left with a whole new car! So sad that Ford is no longer making the Escape.
I bought my Ford from Sunset Ford of Waterloo and had a great experience. The staff was professional, helpful, and made the entire buying process easy. I’m very happy with my purchase and would recommend this dealership.
Very Friendly,professionable,knowledgeable and all around a good place. I cannot recommend this dealership enough. From start to finish was a great experience. This is coming from someone who’s not a fan of buying and dealing with dealerships.
I had a great experience buying my 2026 f-350 super duty at sunset ford in Waterloo il my salesman Joe was awesome he was not pushy an didn’t beat around the bush very down to earth an friendly I will definitely buy from sunset again
Provided great service, and a very fair deal. Dealership was very patient and easy to work with!
Adrian was awesome to work with. The buying process went very smooth and they worked with me to get into the vehicle we wanted.
I had a great experience at Sunset Ford of Waterloo. The staff was very friendly, professional, and helpful. They answered all my questions and made the process easy and stress-free. Highly recommend!
I was very pleased with the service I got from Sunset Ford and Adrian from start to finish I was treated kindly and was thrilled with my car then and just as thrilled now would recommend them in a minute to anyone who would ask my advice
Right car for the right person. Got me everything I asked for. Sales team was great to I would definitely recommend this dealership
A very friendly atmosphere with zero pressure. Joe was exceptional and actual fun to hangout with prior to going to financing dept. All in all, the best dealership I have ever worked with.
Joe was great to work with. Great over all experience with the whole team. Will return for future purchases.
Was fast and easy and Joe did a good job with helping me through the whole process.
I have purchased a number of new vehicles in my 77 years and my experience with Sunset Ford in Waterloo, Illinois has been very positive. The Salesman, Joe Hill was engaging as was the General Manager. I highly recommend doing business with this company for ales and product satisfaction.
Best service and staff at a dealership I’ve had the pleasure of dealing with!
Good interaction and communication with the sales team. Held true to there promise to make a good deal
My salesman Adrian was fantastic no problem great person will buy from him again great dealership
They do not answer the phone in the service department. They do not return messages. I felt like they were holding my car hostage. Not a good feeling. The work done on the car seems to be fine. Dealing with the service department was painful.
Very easy to work with. Joe and Staff found the vehicle I wanted and had it there the next day.
We had a fantastic time here at Sunset! Everyone was super friendly and helpful. Would definitely recommend this dealership to anyone!
What a great experience! Our salesman Joe was so knowledgeable and super friendly! The manager greeted us and thanked us for being customers. Our finance person, Brian, was helpful and listened to what we wanted. A+ overall!
Had two issues , brake noise and a clunk noise left side, and recall for a transmission cable. Once they had my car, they called me and said it would be two separate minimum charges analysis two problems, so I said forget the clunk. They later called said I had a mad wheel bearing and lower control arm causing the clunk noise. I took the car without authorizing work, but the check engine light came on. They said bring it back. In the morning I get a email saying there would be another analyzing charge $200. I text back and said I ... Read More Google - Jul 18, 2026
Got my van in next day . Fixed issue . Only 2 days down time
Our first time visiting SunsetFord in Waterloo. We found this awesome truck that was just what we were looking for. Joe was so very helpful and knowledgeable about the truck. We couldn't pass it up. They whole experience was stress free. I would definitely see Joe Hill at Sunset Ford for a good buying experience
Great Service!
Every service call has been a good experience I have nothing negative to say
BUYER BEWARE: These are NOT Ford certified preowned vehicles. Since leaving a positive review recently, I have found out new information about my vehicle. My vehicle was advertised as “certified gold” when I purchased. I have since found out my vehicle is not actually certified preowned. This is just a title that Sunset uses for some of their used vehicles, conveniently matching Fords factory certified preowned program wording. This marketing is deceptive in nature and can make buyers think they are purchasing a vehicle at a higher level than they really are. Attempts to rectify the situation with management at ... Read More DealerRater - Jun 16, 2026
Joe Hill made this very easy for us to maneuver. He was very helpful, it turned out that he and my husband were old acquaintances, they had a nice time catching up. I recommend Joe to anyone looking for a new vehicle.
Adrian was very easy to work with while making our most recent used vehicle purchase.
Joe Hill and his crew were all top notch! We are very happy with our new Bronco Sport.
I’ve owned about 15 Cars and my experience at Sunset Ford with Joe and Kyle was among the most transparent and honest I’ve experienced at a dealership. Joe was a top tier sales person and always had any car we wanted to drive out and ready for us, usually before we even arrived at the dealership. My Wife and I went through several different car options and had a good number of visits before finally making a purchase and despite the lengthy process we were always treated well!
Joe Hill was a pleasure to work with. No pressure, knowledgeable, and caring for the customer.. I look forward to working with Joe in the future Carr purchases.
The service manager and service writer were great. I have been telling people to go there.The technician should have been more careful and cleaner about the work he did.He left oil and oily prints on my vehicle.Overall Sunset ford is a great dealership.
I’ve owned about 15 Cars and my experience at Sunset Ford with Joe and Kyle was among the most transparent and honest I’ve experienced at a dealership. Joe was a top tier sales person and always had any car we wanted to drive out and ready for us, usually before we even arrived at the dealership. My Wife and I went through several different car options and had a good number of visits before finally making a purchase and despite the lengthy process we were always treated well!
We had a great experience at Sunset Ford - Waterloo, IL. Our salesman (Joe Hill) was exceptionally easy to work with. Everyone we came in touch with was polite and professional. We are so glad we went to this dealership.
Josh did a wonderful job!! I would recommend him to anyone. The experience was great!
I had a really good experience at Sunset Ford in Waterloo. Joe was my salesman, and he was very helpful throughout the whole process. He answered all my questions, explained everything clearly, and never pressured me into making a decision.
The buying process was easy and went smoothly. Everyone at the dealership was friendly and professional, and they made sure I was comfortable every step of the way. I’m very happy with my vehicle and the service I received.
I would definitely recommend Sunset Ford and Joe to anyone looking for a car. Thanks for making the experience so ... Read More DealerRater - Jun 6, 2026
Great experience at Sunset Ford in Waterloo. Friendly staff, transparent pricing, and a smooth buying process. The team was knowledgeable, helpful, and made everything stress-free.
Adrian was great to work with and very very knowledgeable. I love my new ride.
The whole experience was timely, professional and enjoyable. Joe Hill was very honest and easy to deal with. I talked to several people at the dealership. The customer service/experience was top notch. Thank you very much for helping us to make a great vehicle choice.
Great experience, Salesman John and the entire staff was easy to work with. Would recommend!
I do not recommend anyone take their car to Sunset Ford, drive the extra distance to go to another dealership. They are a pian to get ahold of, add services yo did not agree to and denied a recall claim even though I was experiencing the exact safety issue described. I don't recommend Ford, but especially do not recommend Sunset Ford of Waterloo.
Salesman (Joe) aware of moderate accident on vehicle but fails to mention to buyer. Reputable dealer would have said on initial day of test drive and negotiating price that the vehicle had been in a moderate accident. Finally comes up four days later when finishing paperwork. Declined purchase and would not recommend dealer doing deceptive sales. Buyer beware: Black Ford Expedition has a lose front bumper and this vehicle had a moderate accident that required towing.
Great salesman, i told John ries what i was looking for, he had two trucks on the lot that were exactly what i was looking for, i asked him to get me a price that i liked and the next day i brought a check and we closed the deal, very pleasant experience
Good customer service. I ordered some parts and? Product ready when I got there
Adrian made this the smoothest purchase ever. Very happy with my sales person and the dealership too.
SIMPLE SIMPLE SIMPLE SIMPLE SIMPLE SIMPLE SIMPLE SIMPLE SIMPLE SIMPLE SIMPLE SIMPLE SIMPLE SIMPLE SIMPLE
John was very helpful throughout the entire process. It was my first time buying and he made it a fantastic experience. I highly recommend going to this dealership.
Adrian was very helpful with everything he showed me things on my vehicle before before I left
Joe was great to work with. He was friendly, knowledgeable, and made the whole car-buying process easy. He answered all my questions without any pressure. I’d definitely recommend Joe to anyone looking for a good car-buying experience.
The team was very helpful but especially John Ries was in contact with me every step of the way
Adrian was very nice, helpful, and knowledgeable with the whole process. Sunset ford is the place to go when looking for a vehicle.
I had an excellent experience with this John—professional, knowledgeable, patient, and genuinely focused on helping me find the perfect car without any pressure.
John was very helpful in securing the Subaru Outback. He was always kind and spoke clearly about what was going on and keeping me updated. Great dealership, great people and great service! Thank you so much!
My husband and I have bought several cars in our life, and this was one of the smoothest, least stressful experiences we've had. Adrian worked closely with us and answered all of our questions. We never had to wonder what was going on from the initial contact to setting up the test drive and financing. When he couldn't be there for the final signing, John stepped in and knew everything about our situation. The sales manager Kyle reached out directly to make sure we were being taken care of and worked with us the day of the sale ... Read More DealerRater - May 3, 2026
Joe and Crew made the car buying process a breeze. Made it in and out in a real good time.
No hassle and very friendly and offered a decent price for my trade in . I will be back for my next vehicle
Adrian was very knowledgable regarding the vehicle we purchased. Additionally, he answered all questions and concerns. It was a pleasant buying experience.
I requested they bring a car from st louis to watrrloo and they did. They r very accomodating.
This buying experience was really great. I came in a stressful situation when after 2 years, Ford couldn’t solve my battery issue despite many attempts. I tried to get Ford to buy back and when they declined, Adrian and Sunset stepped in. While they weren’t able to fully buy my 2024 Maverick back. They made me a very good offer on my truck and gave me a very good price on my new Maverick. Adriian, Kyle and the entire Sunset Waterloo team treated me right which I will always give them first shot on my next purchase. Adrian is very ... Read More DealerRater - May 1, 2026
Our sales person, Joe, was very attentive to our automotive needs, and provided us the best product. We are very happy with our 2026 Ford Escape PHEV.
John R. Was wonderful to work with. He was professional, knowledgeable and kind. I would definitely recommend Sunset Ford and John Riess.