Customer Testimonials
Customer Testimonials
I've bought several new cars over the years and have NEVER had an experience this easy. The price I saw online was the price I was given. No tricks, no gimmicks, just great honest people! Once the price was settled and my credit app was approved, I drove 150 miles to pick up. I kept waiting for a catch, but there never was one. Joe was waiting for me at the door and he and Andrew had me in and out of signing within an hour! I am still in awe! These guys are car sales superheroes! I will be ...
I wish I could give this dealer and Joe more than 5 stars. I've bought several new cars and have NEVER had an experience this easy. The price I saw online was the price I was given. No tricks, no gimmicks, just great honest people! Once the price was settled and my credit app was approved, I drove 150 miles to pick up. I kept waiting for a catch, but there never was one. Joe was waiting for me at the door and he and Andrew had me in and out of signing within an hour! I am still in awe! ...
Joe is amazing. Very friendly and professional. Staff at Sunset is fantastic. Explained everything fully and understandable. Great job guys!
Bought car over the phone, they picked me up at airport, no complaints. Drove home
Upfront, honest and made the whole process of buying very easy. John the salesman was thorough and went over every detail of my vehicle.
John was very knowledgeable and helpful in making sure our buying experience was a good one.
I felt they werevery friendly and honest with.me. I liked the feel of a small dealership and not being rushed. into anything. I love my new Ford-F-150 King Ranch, and have had many compliments on it.
John and all the guys I met at Sunset Ford in Waterloo we’re friendly and easy to work with. I feel I got a fair trade in on my vehicle and a fair price on the new F150 lariat that I purchased. I am extremely happy with my vehicle and the “no pressure atmosphere” at this dealership. I would recommend them to anyone looking to purchase of a new vehicle.
I had a great experience dealing with this dealer just before Christmas this year. Great hospitality, honest people and a simple transaction. I will be a repeat customer even though I live in another state. Thanks you all!
John was extremely helpful and answered all my questions. He allowed me to test drive multiple cars to ensure I was picking the right one for me. He was patient and never seemed putout by my requests and questions.
Best place , best employees!! First ever Ford I have ever bought in 33 years.
Very patient and professional. I have looked at vehicles with Joe 4 times over the last 5 years. I have not purchased until this time. Even though I had never bought he continue to answer all my questions without pushing.
Great communication. Fixed the problem immediately. Friendly service.
Sunset Ford in Waterloo is one of the few remaining large dealerships who truly cares about their customers. Honest and Trustworthy! If you are looking for a car give these guys a shot. You won't be sorry!
John was very easy to work with and knowledgeable about Ford products. He was not pushy and he did follow up on any questions I had.
Joe Hill and everyone at Sunset are wonderful. Joe was courteous, knowledgeable, and professional from beginning to end. This is the second car I have purchased from Sunset/Joe. I Highly recommend.
Our salesman Adrian Fitch was knowledgeable and very personable without being pushy. All in all it was a pleasant experience
Adrian my sales person was very attentive and respectful. Everyone was friendly. I did not feel pressured.
We had a very pleasant experience with Joe Hill. He greeted us by name at the door after our 3 hr. drive. He had the vehicle ready for us to test drive and went over all the awesome features of the truck. He answered all our questions and best of all wasn't high pressure! He didn't really have to be because the deal was awesome! I would recommend seeing Joe for a great deal!
Price was right, and Joe Hill was personable and easy to work with. Will recommend Sunset Ford and Joe to friends and family.
We had numerous bad experiences with our previous Ford Dealership, Auffenberg. We would schedule service way in advance, have our Explorer there on time as we promised, and numerous times they failed to have the vehicle ready for pickup as promised. We finally had enough and sought a different service option. A sister bought a new Bronco from Sunset Ford in Waterloo and raved about the way she was treated. So we called and Set up the appointment. Even though our appointmen t was three weeks away, Lonnie in service reached out to us to get all the details and ...
Joe Hill provided excellent service with my recent purchase of a Ford Truck. This is the second vehicle I have purchased from Sunset Ford and Joe made the process painless both time. Everyone at Sunset Ford provides courteous, professional service.
Adrian provided us with a great experience. He was very knowledgeable and did not try to pressure us in to anything we didn’t want. I would definitely do business with Adrian and Waterloo Sunset Ford again.
Bought a new 2024 F150 Lariat from Sunset Ford in Waterloo. I feel I got a fair deal. The people were knowledgeable, friendly and easy to work with. A smooth, no hassle experience.
Joe was very personable and friendly. The staff went above and beyond to make sure our experience was good. We are very happy with the purchase of our new vehicle!!
Was not expecting to buy that day but the cars available and the pricing could not be ignored. Our salesman Adrian Fitch was knowledgeable and very personable without being pushy. All in all it was a pleasant experience
Adrian was great to work with. Excellent communication and made sure everything was handled quickly. Would recommend to anyone give him a call.
Adrian my sales person was very attentive and respectful. Everyone was friendly. I did not feel pressured.
Joe Hill was outstanding working with me. He was very knowledgeable and was not high pressure whatsoever. The entire process was fast and easy. I highly recommend Joe Hill and Sunset Ford.
Very easy to deal with, frindly, courteous, and a comfortable atmosphere. An absolute pleasure. Thank you!
Of all the vehicles I've purchased over the years, and the dealerships and sales personnel I've dealt with, this experience at Sunset Ford was by far the best I've had buying a car. No pressure, no sneaky tactics or back and forth waiting games. John, the Sales Rep, was courteous, knowledgeable and answered all my questions and concerns. Him and Kyle, Sales Manager, made the process EZ-PZ, as well as giving me a really good deal! All the personnel I dealt with at the dealership were true professionals. So, for a stress-free experience buying a vehicle, hook ...
Always a wonderful experience!
I had a truck totalled and needed replaced. I got one that I liked and Joe is a nice guy.
Buying my truck from Sunset was a great experience. Joe was very easy to work with!
John Reis was great to work with and knowledgeable about the vehicle I purchased. The team at Sunset was good to work. If you are looking at a Ford vehicle give John a chance to earn your business.
Adrian was so knowledgeable and provided great service. He went above and beyond, helping us find just the right vehicle. Thanks so much!
Adrian was great. Very informative and helpful. Would highly recommend him to prospective customers. He was a easy to work with.
We were new to this dealership. Adrian was very good to work with and everyone was very friendly. Overall we were pleased with our experience.
Bought a Ram truck from Adrian and sunset ford and was very pleased with the experience. Price was better than anyone else.
Best dealership in the area or best on both sides of river great service even stayed late to help us
Absolutely so convenient when they are done servicing your car they can bring it home to you!
I bought my used F-150 from Sunset and it had a transmission issue. Fortunately it was under warranty and the work was done well and they really helped. Thanks to Loni and crew for seeing this through. It really helps families when companies like Sunset stand behind what they sell. Thanks guys!!
Got me in quick, the communication I recieved on the progress was exceptional. I am very satisfied with the work completed.
Very nice and easy to work with. He made our experience pain free and convenient.
Talked to Jon about the truck came in and took it for a test drive there was never any pressure to buy. My wife and I took two days to deliberate and then come back with our price. They came extremely close to what we needed.
Had a great buying experience with John/Kyle at Sunset Ford of Waterloo! Highly recommend.
John was great to work with both over the phone and in person. We would recommend Sunset Ford Waterloo to anyone looking to buy a new vehicle.
Excellent experience with Mr Fitch and the gm, made my experience trading and buying a breeze. Thank you for the help and not any pressure involved, probably one of the best buying experiences I’ve had. I’ll be back
Sunset Fords service department has very helpful employees and good service! !
We really enjoyed working with Sunset Ford to purchase our Ford Bronco Sport. They made the entire process easy and enjoyable. Joe, Kyle, and Andrew listened to what we wanted and made it all work within our timeframe. Thank you, gentlemen, for your professionalism and kindness. We highly recommend Sunset Ford of Waterloo.
If you are looking for a new or used car, do yourself a huge favor and go see Adrian at Sunset Ford in Waterloo. I've purchased 2 cars from him in the last 2 years, and both of these experiences, collectively, have eclipse all of my past car buying experiences over the last 40+ years combined. I will not buy a car from anyone else going forward.
Joe was awesome to work with - personable, knowledgeable, and did not pressure us into a decision! We will definitely recommend Joe and Sunset Ford to our friends and family!
Adrian Fitch was a pleasure to deal with. I was an out of state buyer. He sent additional pictures of the vehicle I requested. Was prompt to respond to any questions. The sales manager Mr. Brewer went above and beyond to help me return my loaner car. Finance was quick and efficient at their part as well. This I a small town dealership that offers the small town hospitality.
Joe took really good care of us and it was a really nice touch that he put a little card in the car saying thank you for purchasing this car.
Fast and friendly. Very professional and kept you up to date on the progress.
Excellent job! Well done!! Would definitely refer to friends or family! Salesmen were very professional!
The process of reviewing, selecting and buying a new car from Joe Hill at Sunset Ford in Waterloo exceeded our expectations. The entire supporting staff from Kyle Brewer to Andrew White made the buying experience friendly and professional. We have bought several cars over the years from Sunset Ford, and we strongly recommend them to anyone wanting to purchase a new car. Thank you, Joe, for a job well done.
Sunset Waterloo Ford got us in and repaired in about a week and a half where as sunset St Louis was going to be 6 weeks before they could even get the vehicle in
John was helpful and made the car purchasing process fun and easy. I will definitely use him again
Absolute gem of an experience. Felt no pressure walking in the door and all questions were answered! Super laid back approach Everyone form sales to finance was spectacular to deal with! Clients for life!
A deal and car so nice. I bought it twice! Just over 30 days ago, I purchased a 2024 Ford bronco from Sunset, Ford Waterloo and Joe Hill! It was such a great experience that when I was unexpectedly T-boned at 60 mph, Totaling my brand new car, there was no question that my new car purchase would also be from here. The care and compassion that Joe Hill and Sunset Ford Waterloo has shown me through the second purchase has been nothing short of amazing. From our first phone call, Joe went right to work to find me the exact same vehicle. ...
Sunset Ford really does care about customer service and quality work!
Lonnie at Sunset Ford got my vehicle in the next day after needing a new tire. Very quick turn around and great service!
We were not expecting to buy a car that day but Joe Hill was helpful and convincing with professional information about the Bronco Sport! We really are enjoying it! If need a car go see Joe at Sunset Ford in Waterloo.
Awesome service, knowledgeable and friendly environment. Love buying and supporting a home town business. Will definitely purchase another vehicle there.
Rude person. I heard her speaking to an employee/tech in a very demeaning and disrespectful way. Like I was in shock. I wonder how she sleeps at night talking to a coworker that way and how is she getting away with it is beyond me. I hope I never have to deal with her and honestly don't think I'll be back!
This dealership was very helpful in locating the exact vehicle we were looking for and bringing it to their lot.
Joe, Kyle and Andrew were all exceptional. I would recommend anybody looking for a Ford to go to Sunset. Best car buying experience I have ever had!
The team was exceptional. I felt my concerns were addressed as we negotiated the conditions of my new truck purchase. I didn't feel ignored, pushed, or dismissed. If you're looking for a new Ford this is the place to go. Even though there is a dealership within walking distance of our home Sunset Ford was well worth the 25-minute drive. Thank you for making it easy.
Lonnie Pope in the service area was very helpful and knowledgeable very friendly . Will be back for service on my vehicle.
The best experience I have ever had purchasing a car. I went in to look and felt good enough to make a purchase quickly. Purchased, traded and financed all within 2 hours and left with the vehicle and deal I wanted. I would recommend Joe, Kyle and Andrew to anybody!
Lonnie is a fantastic service advisor. She is knowledgeable, courteous, professional, and very easy to work with. She is the primary reason I trek to Waterloo for service (despite the fact that several other dealerships are closer to home).
Lonnie always knows the solution to my issues and if not always assures me that she will do all that can to figure it out! She is the reason we have stayed with Sunset!!
When I went into Sunset Ford, I knew what I wanted and Sunset had the right truck so it was a matter of developing a deal that satisfied both parties. Smooth and easy deal.
I felt welcomed and comfortable from the moment I stepped on the lot. There was zero pressure to make a purchase and all my questions were answered quickly and truthfully. The entire transactionwas a pleasure.. I'd recommend Adrian Fitch and Sunset Ford to anyone looking for an honest to goodness enjoyable transaction znd buying experience.
Easiest dealing that I have ever done when buying a new vehicle. The credit junk was entirely over too much of a game they played. Way too long. Nap time.
Adrian was very helpful. So was the finance guy. The car is working out fine. Love the safety features.
Everyone we dealt with was very friendly and professional. They made the entire process easy and non stressful for the buyer.
Adrian was great to work with on getting our new 2024 Ford F-250. Thanks Adrian.
I was in need of a new (but not brand new) and reliable car due to my old car breaking down for about the 15th time. I had previously had a very good experience at Sunset Ford in Waterloo with a great and friendly salesperson, Joe Hill. I'm sorry, but I just don't trust my Ford dealer in the town I live in. Joe is very experienced with selling cars, he's very approachable and helpful. I told him what I was looking for and he took us on a drive in a 2018 Ford Explorer Limited, and then ...
We were just stopping in to look but Joe Hill was professional and helpful answering our questions on the Ford Broncos and we drove one home that night. Joe and his Associates worked together for us to get a good deal. We would recommend you to go to Sunset Ford Waterloo if in the market for a vehicle. Thank you.
Never like spending that kind of money but the experience was fun and relaxing thanks to John, Bill and Andrew!
Excellent service at the service desk. Like the fact that they do a complete inspection of the vehicle. I was made aware of the services I need in the near future.
Joe was a good guy so a good truck I appreciate what he did for me thanks
We bought an awesome brand new Ford Maverick Hybrid from Sunset Ford in Waterloo IL. The entire buying experience was a pleasure!!!! All with the help of our very knowledgeable and friendly salesperson Joe Hill.. Thank you so much!!! I will definitely recommend Joe Hill to family and friends!!!
I just bought a new Ford Maverick truck from Joe Hill at Sunset Ford in Waterloo. He was great to deal with and answered all my questions with patience and kindness. We even exchanged corny jokes and I got some new material from him.😁Bottom line, I highly recommend buying a new or used vehicle from Joe at Sunset Ford.
The dealership was very professional and courteous. Quick service and I was on my way.
Joe was great. He made my car buying experience enjoyable from begining to end. I will be referring all family and friends to him for future vehicle purchases. Thank you Joe.
Joe, Kyle & Andrew were guys of great calliber! They took care of me, and that is how I ended up with a Desert Sand Bronco! Definitely an amazing purchase, I would recommend Waterloo Sunset Ford to anyone buying any Ford products. Amazing Experience!
If I could rate a 10 I would!! Amazing service, everyone was so helpful and welcoming. I will recommend this dealer to everyone!!
Good buying experience from Joe Hill at Sunset Ford in Waterloo.
Adrian F. was great to work with. He was very understanding in what we wanted in our new truck. Thank you Kyle for the opportunity to with with Adrian. Thank you Adrian!
I don’t know if I’ve ever said that buying a car was fun, but I truly have the best experience purchasing my new bronco from Joe Hill! He was patient, he stayed late for us, and he put up with my husband‘s nonstop dad jokes and entertaining hot takes on life like he enjoyed them (maybe he did…🤣). He was kind, courteous, and efficient. We went in knowing the exact vehicle that we wanted to purchase, But he still took the time to share the wealth of information that he had about the vehicle and showed us ...
Great service in difficult times means a good dealership. Lonnie addresses every challenge with a smile and determination!
Had an awesome experience with Salesperson Joe Hill! He was patient, stayed late for us, and went above and beyond to work out a deal that we were happy with! Very knowledgeable, really took the time to show us things about our new car that would’ve took us time to notice! So friendly! If you’re in the market for a Ford, Joe is your guy!!!
We had a great experience! I would definitely go back to purchase another car with Sunset Ford of Waterloo. The overall feeling of the dealership is based on trust and honesty.
Very fair and honest Business they run would definitely go back for future purchases very happy overall
The entire service team here is exceptional. Major kudos to Lonnie and whomever the diesel tech was who did the maintenance and warranty work for my vehicle. My expectations were absolutely exceeded. As a bonus, they provide local drop-off for your vehicle after your service which helped out tremendously. My truck was clean and had no stains or scratches upon return. I will be coming back in the future for all service and repairs.