Customer Testimonials
Customer Testimonials
Joe, Kyle and Andrew were all exceptional. I would recommend anybody looking for a Ford to go to Sunset. Best car buying experience I have ever had!
The team was exceptional. I felt my concerns were addressed as we negotiated the conditions of my new truck purchase. I didn't feel ignored, pushed, or dismissed. If you're looking for a new Ford this is the place to go. Even though there is a dealership within walking distance of our home Sunset Ford was well worth the 25-minute drive. Thank you for making it easy.
Lonnie Pope in the service area was very helpful and knowledgeable very friendly . Will be back for service on my vehicle.
The best experience I have ever had purchasing a car. I went in to look and felt good enough to make a purchase quickly. Purchased, traded and financed all within 2 hours and left with the vehicle and deal I wanted. I would recommend Joe, Kyle and Andrew to anybody!
Lonnie is a fantastic service advisor. She is knowledgeable, courteous, professional, and very easy to work with. She is the primary reason I trek to Waterloo for service (despite the fact that several other dealerships are closer to home).
Lonnie always knows the solution to my issues and if not always assures me that she will do all that can to figure it out! She is the reason we have stayed with Sunset!!
When I went into Sunset Ford, I knew what I wanted and Sunset had the right truck so it was a matter of developing a deal that satisfied both parties. Smooth and easy deal.
I felt welcomed and comfortable from the moment I stepped on the lot. There was zero pressure to make a purchase and all my questions were answered quickly and truthfully. The entire transactionwas a pleasure.. I'd recommend Adrian Fitch and Sunset Ford to anyone looking for an honest to goodness enjoyable transaction znd buying experience.
Easiest dealing that I have ever done when buying a new vehicle. The credit junk was entirely over too much of a game they played. Way too long. Nap time.
Adrian was very helpful. So was the finance guy. The car is working out fine. Love the safety features.
Everyone we dealt with was very friendly and professional. They made the entire process easy and non stressful for the buyer.
Adrian was great to work with on getting our new 2024 Ford F-250. Thanks Adrian.
I was in need of a new (but not brand new) and reliable car due to my old car breaking down for about the 15th time. I had previously had a very good experience at Sunset Ford in Waterloo with a great and friendly salesperson, Joe Hill. I'm sorry, but I just don't trust my Ford dealer in the town I live in. Joe is very experienced with selling cars, he's very approachable and helpful. I told him what I was looking for and he took us on a drive in a 2018 Ford Explorer Limited, and then ...
We were just stopping in to look but Joe Hill was professional and helpful answering our questions on the Ford Broncos and we drove one home that night. Joe and his Associates worked together for us to get a good deal. We would recommend you to go to Sunset Ford Waterloo if in the market for a vehicle. Thank you.
Never like spending that kind of money but the experience was fun and relaxing thanks to John, Bill and Andrew!
Excellent service at the service desk. Like the fact that they do a complete inspection of the vehicle. I was made aware of the services I need in the near future.
Joe was a good guy so a good truck I appreciate what he did for me thanks
We bought an awesome brand new Ford Maverick Hybrid from Sunset Ford in Waterloo IL. The entire buying experience was a pleasure!!!! All with the help of our very knowledgeable and friendly salesperson Joe Hill.. Thank you so much!!! I will definitely recommend Joe Hill to family and friends!!!
I just bought a new Ford Maverick truck from Joe Hill at Sunset Ford in Waterloo. He was great to deal with and answered all my questions with patience and kindness. We even exchanged corny jokes and I got some new material from him.😁Bottom line, I highly recommend buying a new or used vehicle from Joe at Sunset Ford.
The dealership was very professional and courteous. Quick service and I was on my way.
Joe was great. He made my car buying experience enjoyable from begining to end. I will be referring all family and friends to him for future vehicle purchases. Thank you Joe.
Joe, Kyle & Andrew were guys of great calliber! They took care of me, and that is how I ended up with a Desert Sand Bronco! Definitely an amazing purchase, I would recommend Waterloo Sunset Ford to anyone buying any Ford products. Amazing Experience!
If I could rate a 10 I would!! Amazing service, everyone was so helpful and welcoming. I will recommend this dealer to everyone!!
Good buying experience from Joe Hill at Sunset Ford in Waterloo.
Adrian F. was great to work with. He was very understanding in what we wanted in our new truck. Thank you Kyle for the opportunity to with with Adrian. Thank you Adrian!
I don’t know if I’ve ever said that buying a car was fun, but I truly have the best experience purchasing my new bronco from Joe Hill! He was patient, he stayed late for us, and he put up with my husband‘s nonstop dad jokes and entertaining hot takes on life like he enjoyed them (maybe he did…🤣). He was kind, courteous, and efficient. We went in knowing the exact vehicle that we wanted to purchase, But he still took the time to share the wealth of information that he had about the vehicle and showed us ...
Great service in difficult times means a good dealership.
Had an awesome experience with Salesperson Joe Hill! He was patient, stayed late for us, and went above and beyond to work out a deal that we were happy with! Very knowledgeable, really took the time to show us things about our new car that would’ve took us time to notice! So friendly! If you’re in the market for a Ford, Joe is your guy!!!
We had a great experience! I would definitely go back to purchase another car with Sunset Ford of Waterloo. The overall feeling of the dealership is based on trust and honesty.
Very fair and honest Business they run would definitely go back for future purchases very happy overall
The entire service team here is exceptional. Major kudos to Lonnie and whomever the diesel tech was who did the maintenance and warranty work for my vehicle. My expectations were absolutely exceeded. As a bonus, they provide local drop-off for your vehicle after your service which helped out tremendously. My truck was clean and had no stains or scratches upon return. I will be coming back in the future for all service and repairs.
Joe was so responsive to questions and super friendly and easy to work with. He was very knowledgeable as well. The rest of the team at the dealership was provided great service. I would definitely do business there in the future.
Sunset Ford had a great team that provided good service and information about my purchase.
Adrian was incredible. He was responsive to questions and in helping me secure financing and overall pleasant throughout the entire process.
Excellent Customer Service Caring Attitude Excellent knowledge of product/forms needed for transactions and all areas pertaining to purchase
This is a fantastic dealership! They’re helpful and will go out of their way to make a deal with you and for you. Could definitely see this being my primary dealership for years to come.
If you are looking for a new vehicle I would recommend seeing Adrian at Sunset Ford in Waterloo. ~ he patiently answered all my questions and worked with me to get my new Bronco at the best price.
Friendly Meeting our needs a priority Going out of their way to ease the process
Joe Hill and the folks at Sunset Waterloo are fair, friendly, easy to work with, and sold me a well-maintained fair-priced used car. They even let me take the car to my mechanic in Missouri. It's very nice have a good experience buying a car.
Service was exceptional! We received regular updates on our vehicle and they even returned our vehicle to our home so we did not have to make a special trip back to the dealership! Very positive experience!
Just ask for Lonnie... If your a st louis customer she calls you. Go see here.
Got a great used Taurus at a great price. Would gladly buy from Sunset Ford again.
Sunset Ford Waterloo was a bit of a drive for me, but had the right vehicle. Great news when I got there - I found Joe Hill , sales and Kyle Brewer, manager eager to answer all of my 1001 questions! The transaction was professional, and I believe successful for both parties. It will be my pleasure to refer Joe, Kyle & Sunset Waterford to all Ford wannabes!!
The car we wanted was at the xx Louis Sunset dealership. After one phone call, it was immediately brought to Waterloo for us to test drive. Jo was easy to work with.
John and Kyle were amazing. Our buying experience was super easy and quick! They weren’t kind and helpful! Highly recommend!
Joe was an awesome help with purchasing my first car! He was informative and very friendly! Joe made the process easy and comfortable.
Adrian made the car buying experience quick and painless along with being professional. I would highly recommend.
Adrian was very helpful and accommodating with my purchase. He made the buying process easy and quick.
This is my third vehicle that I bought at Sunset; I would highly recommend them.
Adrian, and the entire Sunset team with whom I worked, are amazing. I ordered a Bronco in March of 2023, and after waiting 14 months (not their fault) it finally went into production with the wrong paint color. Adrian and Kyle walked me through my options, we found one in the right color and all my chosen options plus a couple extras on the xx. Louis lot, and they worked with me to make sure I wasn't paying more than I had originally agreed. Treff made the financing portion easy. Everything was straightforward and all-around great. I couldn't be happier ...
Very pleasant, helpful and knowledgeable. Joe is very approachable and easy to work with each time we bought from Sunset!
Great experience with Joe! As promised I was in and out quickly with no issues!
John Ries was amazing throughout the process of getting my new bronco sport! I would recommend him to anyone who is looking for a new car!
John was really helpful and understanding. The whole team was personable and genteel with me during the whole transaction. I appreciated their mannerisms as car buying can be stressful.
Service was completed on time and Lonnie texted me when my vehicle was ready to go!
Lonnie at sunset ford Waterloo is the best. Always nice and polite. Service is great
I was treated very well. John Ries took great care of me from start to finish. He answered all my questions and concerns with honesty and integrity. An easy buying experience for sure. I would recommend to experience it yourself...
It was awesome doing business with them!! They were so nice!! It was a wonderful experience!!
I chose the Waterloo ford dealer because I wanted a small town personal touch. I am so glad I did. Everyone was great to work with, especially Joe Hill my sales representative. I had to order my new truck and he kept me up to date on its status the entire time and when it finally arrived he had it ready for me the next day.
John made buying my first car a BREEZE! It was in the plans for a while to purchase it, and he made sure everything was prepared and ready to go when I came in to finalize the sale. I would HIGHLY recommend John and the entire amazing Sunset sales team to anyone looking for a new - or used vehicle. They work their hardest to fin the perfect fit for each individual! Thanks to John Ries for being so kind, clear and friendly during the entire process.
They were very nice at the dealership John and Kyle really knew the car and explained everything to me
Great customer service, made sure I had everything I need it . Made sure the car was clean
The salesman was helpful, friendly, and was not pushy. He let me take my time in making a decision. The dealership is close to home.
Joe was a pleasure to work with, respectful and made the process fast and easy. Sunset Ford was smoothest car buying experience I’ve hard. Thank you to Joe & the Team. Highly recommend!
ADRAIN FITCH was forthright, honest and genuine!! We drove 3 different vehicles, Adrain pointed out the Lamamir was a better deal. I was making a decision on the inside of myself to include my wife. So, We chose the smaller F-150 STX. Black. My last point, we are a praying couple which we did before we left the house. God already had Adrain ready to help us, and I was impressed with him right off the bat!! This is my first Ford! I’m 65 yrs old. For us it’s the perfect size .Plenty of room for our 3 grandkids. We felt ...
This process couldn’t have been any easier for us. Adrian was so easy to work with and great help finding the right vehicle for us! Thank you so much!!
Adrain was lovely and his service impeccable. He helped turn an unwelcome situation into something less painful and that was extremely welcomed. It is much appreciated.
Adrian and Sunset Ford Waterloo made car buying easy and enjoyable. We never felt any pressure and they went out of their way to take care of all our concerns.
John Reis was an excellent salesman, he was very polite and helpful. We did a trade-in and felt we got a good price for our old vehicle. Between John and the Business Manager Treff Laplant our paper work was easy and we were out of there in a timely manner.
Was a great experience dealing with Joe Hill at Sunset Ford. Made it very easy to come to a decision. Thanks for making it so easy. Its been a long time since I bought a car by myself.
Joe Hill made my experience at Sunset Ford spectacular! His communication and attention to detail with my deal was extremely appreciated. Joe came through when others didn’t! I will be a repeat customer for sure, and I highly recommend Joe & Sunset both!
John Ries at Sunset Ford was very patient in finding exactly what I was looking for. I never felt rushed or pressured to make a decision. I would definitely recommend him to anyone looking to purchase a new vehicle. Kyle Brewer and the team at Sunset are excellent!
Joe was great to work with. He was relatable and friendly. He made the process go smooth and quick.
Very helpful with information and ease of completion of sale. All staff were amazing and made this harmless.
Nice & clean Waterloo Facility. Salesman John Reiss and Sales Manager Kyle Brewer are exceptional. Had a very bad experience buying a used car from the Sunset Hills Ford Dealership. The experience from the Waterloo Dearlship renewed our faith in Sunset Ford. We plan on being regular customers and because of the exceptional performance from the Waterloo Team we are planning to buy another new Ford very soon. Thank You !
Big fan of Lonnie Pope and Sunset Waterloo. I'll continue to recommend them to all of my friends and family.
Adrian was very kind and personable throughout the entire experience. Overall a wonderful experience, I would highly recommend to others.
I very much liked the experience of purchasing a vehicle from Sunset Ford of Waterloo. Joe, Kyle and Treff were great to work with.
First time buyer at this dealership. John Ries and the rest of the staff were great to work with. Thanks so much for a great buying experience.
Sunst Ford made the purchasing process easy.They made frequent updates on the status of our vehicle.
Adrian and Treff were very friendly and very easy to work with. Adrian went over the workings of the car with me. I didn’t feel rush at all
Adrian couldn’t have been more helpful in our car buying experience. He was patient and professional throughout the process. Very thankful for him!
Sunset Ford Waterloo was hands down the best first time car buying experience!!! John and Kyle were great to work with. I will definitely be recommending all my friends to Sunset Ford Waterloo.
We knew exactly what we wanted and we were able to make the deal and sign the paperwork from start to finish in an about an hour.
Joe was a pleasure to work with. No pressure from start to finish on our Bronco purchase. I would recommend Joe to anyone in the area looking to buy!
Joe and Sunset were easy to deal with, I would recommend them to anyone who is looking for a new car.
Huge selection, and very helpful and hands on people! Will definitely be back next time!
Although they didn't tell me, until I got to tge dealership, that I couldn't test drive the 2024 I wanted, I was still able to find the best deal. I got a great car at a great price and I'm happy.
John was very patient and knowledgeable. Good experience overall. I would deal with John again.
Adrian made the process easy and he was always avaliable for questions with fast response time after the sale.
I have had repeat visits now that have resulted in great service. Adrian was very helpful and made sure that I got a great deal. Thank you Sunset.
Sunset made the experience of buying my first car incredibly easy! John was super helpful with all my questions and going over things to help me understand the buying process. He was so easy to work with and I couldn't recommend him enough!
John was extremely helpful and made my first time buying process a breeze! Definitely would recommend him!
Everyone was so nice and the process was so easy! And I left with the vehicle I wanted!
I purchased a truck from Sunset and couldn’t be happier with the entire process. The whole team did a great job especially my salesman, John Ries. No pressure whatsoever, it was a pleasure doing business with Sunset Ford.
John Reis is a rockstar! From start to finish, he was friendly, knowledgeable, helpful, and professional. If you’re looking for a new (or new-to-you) vehicle, go see John at Sunset Ford!!
Adrian was amazing to work with along with the rest of the employees at Sunset! We never felt pressured to buy and was provided with honest and trustworthy information about the used Explorer we purchased. Adrian found a car that met and exceeded what we were looking for. He was knowledgeable about the vehicle and provided additional information including the Ford app. We will definitely return to Sunset when purchasing a new vehicle in the future!
My wife and I could not be more pleased at the service we received at Sunset. Joe was so easy and helpful to work with. We love our new addition.