Customer Testimonials

Customer TestimonialsDealer Rater 2022 Consumer Satisfaction Reward


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Facebook May 15, 2022

completed the Safety Recall on the toe links then had alignment rack problems. they called and worked out solution. appreciate this as a business model that is worthy.

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Google May 15, 2022

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Facebook May 14, 2022

Our unplanned visit to Sunset Ford was prompted by a dashboard warning light during a road trip. Every contact was professional, efficient, and charming. What could have been a nightmare will be a good memory.

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DealerRater May 13, 2022

It was a pleasure! Easy to work with! Get him a raise and a promotion!

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DealerRater May 13, 2022

The process was an absolute breeze from start to finish. Kyle, Perry, and all the staff were incredibly welcoming and helpful. Cannot recommend enough that you visit them if you’re in the market for a vehicle.

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DealerRater May 10, 2022

Joe was great. Knowledgeable about the cars. Took the time to keep going back inside to get another set of keys for me to try out. I was a little concerned about tryin got buy a car with a trade in as old as mine but I got a great price. Perry made the paperwork a breeze even if he did have to run around a lot because his printer wasn’t working. I specifically came to Sunset Ford in Waterloo because I heard great things about them. My niece has gotten their last two cars here. I’d recommend ...

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DealerRater May 7, 2022

Got me in quick. Excepted us from Mertz Ford in Millstadt. Had to change because they closed down. Worked on my Car and when they finished they had a nail in the tire when they took it from the garage to the service center and even Repaired the tire free of charge for me. Excellent service

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DealerRater May 6, 2022

Service has always been done on time and done correctly. They keep the shop very clean and neat.

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Google May 5, 2022

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DealerRater May 3, 2022

Joe was very easy to work with. No pressure at all. Answered all of my questions in a professional manner. Would do business again there in the future.

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DealerRater May 1, 2022

Overall good experience, would have liked to have purchased a little cheaper, but overall can’t complain.

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DealerRater May 1, 2022

The two young ladies at the check in desk were great. Very helpful. Outgoing. Professional.

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DealerRater Apr 30, 2022

Kyle was great! No pressure and made sure that we had everything that we needed. Honest and upfront with everything. Highly recommend Kyle and SunSet Ford of Waterloo! Thanks, Kyle!!

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DealerRater Apr 30, 2022

Very professional and transparent! Would definitely recommend! Danielle communicated every step of the way! Thanks

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DealerRater Apr 30, 2022

Great customer service. They answered all my questions. Show me where all the controls were in my car.

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DealerRater Apr 30, 2022

Casey was so helpful. She went above and beyond finding what I was asking for. She then worked diligently to see if she could accommodate my request at a lower cost! She was amazing.

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Google Apr 30, 2022

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DealerRater Apr 29, 2022

Employees at the service desk were very friendly and helpful. May you feel good about coming in. When my vehicle was finished, the technician came into the waiting room and told me about the condition of my battery. Everything was very clean in the service drop off area and waiting room.

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DealerRater Apr 29, 2022

We had a Great buying experience working with Kyle Brewer. If you are in the market for a car you have to see Kyle. We love our new Car. Thanks Kyle.

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DealerRater Apr 29, 2022

I purchased a used Renegade from Joe Hill at Sunset Ford and couldn't have asked for better service. Joe was incredibly honest; I was trading in a very old car not worth much and he gave me my options. He upfront told me he wasn't a Jeep expert (as its a Ford dealer) but still was able to get me answers to every question I had and information I needed. Additionally, I had to leave town in the middle of the process unexpectedly which gave the dealership time to do a full inspection on my new vehicle. Joe, ...

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DealerRater Apr 27, 2022

He was a nice guy. He helped me get into a car that was liable . And the price was right on the car I have . Thank u so much Kyle I really like my 2019 Ford Escape . I will proceed To go back to ford for my next car . Love: Tricia Rauh

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Google Apr 23, 2022

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DealerRater Apr 22, 2022

Courteous as usual. I was able to spray with the person I needed to and received the appropriate information.

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DealerRater Apr 22, 2022

They are very easy to work with. And they don't give up until job is done. Joe is very nice person and very helpful. Thank you Joe.

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DealerRater Apr 20, 2022

Everyone is very friendly. Danielle ( Service Manager) is very knowledgeable and does a great job of keeping you up to date as to how your service is progressing. I would recommend your service department to anyone!

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DealerRater Apr 19, 2022

Joe Hill delivered exceptional service from the beginning, all the way through closing. Extremely transparent and kept things very efficient. Didn’t have to spend hours at the dealership like I have in the past.

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DealerRater Apr 18, 2022

Joe talked with me a lot ahead of time so once I finally got to the dealership it was a smooth and quick deal! He also reached out after the sale to make sure I was comfortable with my new car and answer any questions. Perry Webb was also a great part to the financial process!

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DealerRater Apr 17, 2022

I have worked in dealerships for over 35 years and this was the best buying experience I have EVER had! Joe and Perry are the best. First time my wife actually enjoyed working with them. Great job!!

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DealerRater Apr 15, 2022

Joe wasn’t only professional but made my wife and I feel at home an hour away from home. I recommend this dealership and most certainly Joe to anyone looking for a new or used vehicle. Reasonable prices and super friendly staff. Will go back when it’s time for a new truck or car. If you want a dealer that goes above and beyond for you, go see Joe!

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Google Apr 14, 2022

Awesome customer service. Joe Hill made it easy to make a deal that worked for us. So happy with our new ride.

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DealerRater Apr 13, 2022

Joe Hill is who you want to buy a car from! From the time we contacted him with questions about the truck until the time we drove it off the lot, he was very friendly, and personable and made sure that all of our questions were answered. It was truly the easiest and most pleasant car purchase we have ever experienced!! If you are in the market for a car or truck, Joe is the one to see!!

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DealerRater Apr 13, 2022

Attentive, knowledgeable staff. Flexible appointment scheduling. Excellent vehicle service and post-service communication. Thank you

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DealerRater Apr 13, 2022

I made an appt for an oil change, quick checkin and service time. Staff was friendly.

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DealerRater Apr 9, 2022

They were very friendly and helped me decide what I all needed. I couldn’t have asked for more.

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DealerRater Apr 8, 2022

Lady at service desk was friendly and knowledgeable. Fast service from the service department . Great job!

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DealerRater Apr 8, 2022

I had a great experience working with Kyle! Everything went super smooth and Kyle kept me up to date through the whole process!

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DealerRater Apr 8, 2022

Been coming here for yrs. Bought & own several auto’s from Sunset in Waterloo, IL. Staff is always friendly & helpful. Had a few emergencies in the past & Sunset was there to help. Just had a head-on collision. My Ford Fusion Titanium was totaled. The car saved my life. Because of another driver not paying attention, I now had no car. Had to purchase a used Fusion, since they are not made any longer. It’s the last year made. I feel safe! Was missing a fob. Danielle was quick to order me another & had it programmed ...

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DealerRater Apr 8, 2022

Sunset was amazing. They did everything they could to help me get into a new car.

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Facebook Apr 8, 2022

Great experience! Kyle and Bill are awesome! Would definitely recommend to anyone!

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Google Apr 8, 2022

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DealerRater Apr 7, 2022

My advisor, Danielle, very pleasant and the work done in a timely manner. Will return.

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Google Apr 7, 2022

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DealerRater Apr 5, 2022

People were very friendly and helpful. Explained everything. Was thorough in explaining everything. Thanks for a great job

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DealerRater Apr 2, 2022

Very nice and clean dealership with people kind courteous and professional. Corrected my concerning a timely manner!

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DealerRater Apr 2, 2022

No high pressure and professional. They let the vehicles sell themselves. The service department is also prompt.

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DealerRater Apr 2, 2022

This is a big Thank You to Joe Hill at Sunset Ford for helping us find the perfect truck to add to our business. He was great to work with! I highly recommend checking him and this dealership out!! Thanks Joe!!

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Facebook Apr 2, 2022

From start to finish Joe Hill in sales and Bill in financing treated us very well. The service is friendly and the vehicles are clean and full of fuel when purchased👍🤛. Thank you Sunset Ford for a great experience.

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Facebook Apr 2, 2022

Long backlog, but once my car got in, the diagnosis, parts ordering, and repair were handled very quickly and thoroughly.

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DealerRater Apr 1, 2022

Joe Hill did a friendly and fantastic job in helping me find a work truck for my business that fit my budget. Friendly and professional the whole way as well as quick and easy. Would recommend anyone in the market for a vehicle to go see Joe. Bill in finance also was very knowledgeable and hit us the best rate for a our loan. Fast and friendly on that end as well! Thank you Sunset for a great job! We look forward to working with you in the future. Todd

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DealerRater Mar 31, 2022

Very nice and curdest,professinal,very clean place,every person I delt with scemed to know there jod very well,and Joe Hill the salesman is very good

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DealerRater Mar 31, 2022

As always great service professional clean and friendly from start to finish will always take my cars here

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DealerRater Mar 31, 2022

I love buying my vehicles from Sunset Ford because there is no hassle. This was my 4th purchase from Sunset and wont be the last. Thanks Joe Hill for making this purchase super easy!

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DealerRater Mar 29, 2022

Great experience! Easy and painless. We will definitely be back to purchase our next car. Joe was friendly and helpful.

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DealerRater Mar 29, 2022

My last experience with Sunset Ford went pretty well. I was notified that we needed a cabin filter when I checked the filter there was a V in it. It was put in incorrectly last time.

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DealerRater Mar 29, 2022

Did work in good time. Wait time was normal clean are to wait in good job.

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DealerRater Mar 28, 2022

Very friendly not pushy at all. The car had no hidden fees or surprises. The car was better than we expected. Kyle Brewer was great to work with.

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DealerRater Mar 28, 2022

Kyle was amazing. I’ve known him for years. I went to him thinking “at least I’ll get taken care of.” I then saw him with several other couples and realized he was treating them the same as us. It made me respect him even more, as he treats everyone like he knows them. Like he has a personal relationship with them all. With that being said I hate buying cars. it’s painful and boring. Not at Sunset. They prepped everything before we came so we didn’t have to sit there forever. So it wasn’t painful. ...

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Google Mar 25, 2022

Their work is always complete and done right. They always keep me up to date on the repair status and any potential changes or suggestions. The customer service team are very friendly and professional.

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DealerRater Mar 25, 2022

Buying a new model vehicle like the Bronco was a very different car buying experience. Sunset Ford helped me through every step!

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DealerRater Mar 24, 2022

Great timely service. Facility clean, staff nice and respectful. Meets my needs and I would refer and return.

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DealerRater Mar 24, 2022

I don 't agree with the amount that your dealership charges for dynastics. Satisfied with them fixing the. Problem.

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DealerRater Mar 23, 2022

This is my 3rd vehicle from Sinset Ford. I definitely will not go anywhere else.

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DealerRater Mar 23, 2022

Very friendly and great service. It was a pleasure to work with Joe during my buying process. This is typically an enjoyable time for me, but the people her at Sunset Ford Waterloo made sure I had a great experience. Thanks guys, I would definitely return to you for my vehicles in the future.

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DealerRater Mar 23, 2022

Always friendly and helpful staff, excellent service from the person that greets you to mechanics working on my car

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DealerRater Mar 23, 2022

Working with Joe Hill was wonderful. He was very attentive to anything I had to say. The dealership was able to get me the car I wanted within my price range. Everyone was very nice. 10/10 would recommend to everyone.

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DealerRater Mar 21, 2022

I appreciate the patience and professionalism Of Joe Hill. Would definitely recommend using him and visiting Sunset Ford.

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DealerRater Mar 20, 2022

Easy booking. On time appointment. Friendly and quick service. Convenient waiting area and location of facility.

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DealerRater Mar 20, 2022

Great service. Make you feel very important. Ask questions and is very willing to listen to your questions to them.

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DealerRater Mar 18, 2022

Service dept. very friendly and made me feel comfortable. Salesman very nice, willing to help with all my questions.

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DealerRater Mar 18, 2022

Joe was excellent and very knowledgeable of the Vehicle. He did a fantastic Job. Thank you for the outstanding service

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Google Mar 17, 2022

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DealerRater Mar 17, 2022

Danielle was outstanding as usual. Quick and efficient In and out in a timely manner Highly recommend her and the entire service department

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DealerRater Mar 14, 2022

Joe, Just a note to thank you for your time during the sale process. Your patience, flexibility, communication and low pressure environment were very much appreciated. There was more than one choice in pickups for us which was worth the drive to Waterloo. Thanks again! Dave and Janey Florence

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DealerRater Mar 14, 2022

Great service and easy to work with. I would definitely recommend them, and will definitely return for my next vehicle.

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Google Mar 13, 2022

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DealerRater Mar 12, 2022

I bought a Bronco Sport that was in transit to dealership from Ford. I called Kyle every few days for updates on arrival. I’m sure I drove him nuts but he was very patient and always friendly! He was also very straightforward and honest about everything. Probably the best car buying experience I’ve ever had! I will definitely recommend Sunset to my family and friends!

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Google Mar 9, 2022

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DealerRater Mar 7, 2022

Joe Hill took very good care of us, no pressure salesman, entire sales staff and financial guy Bill Rolufs are very pleasant and knowledgeable folks to work with. Thanks for making buying a new Ford Truck a hassle free experience..

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Google Mar 6, 2022

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DealerRater Mar 5, 2022

Wanted to buy tires but couldn’t talkto the right people so went to someone else

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DealerRater Mar 5, 2022

Joe was great to work with! No hassle and I did not feel pressured to look at other cars that I was not interested in. Thanks Joe!

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Google Mar 4, 2022

Thank you sunset Ford ! Your service is always kind , an always a superb ,experience !!! We have dealt with Kyle for many years ! Will always highly recommend your business ! Thank you friends !!!!

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DealerRater Mar 3, 2022

I had a very positive experience working with this dealership. They were courteous, prompt and the service they provided was good.

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Google Mar 2, 2022

Joe, at Sunset Ford in Waterloo, is a great salesperson for the customer. Very personable and could answer questions about the new Ford Escape Hybrid that we were looking at and then purchased. We highly recommended looking at Sunset.

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Facebook Mar 1, 2022

I brought my car to be serviced and they didn't bat an eye over the fact that it's a Nissan and not Ford. They treated me well regardless, and I'm sure they do with all of their customers. I recommend going there, as I will be in the future

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DealerRater Feb 28, 2022

Joe was very professional and informative. I would highly recommend him for any future purchases. overall, a very positive experience.

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DealerRater Feb 26, 2022

Danielle did an excellent job on getting my service completed when it was a last minute request

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DealerRater Feb 26, 2022

There is a big disconnect between who’s answering the phone and the location there at. I have a Fults address called the Waterloo # and my appointment was at the St Louis location. I was never asked which location I wanted it done at. Talked to Neil, who made the appointment at St Louis. Mary did a great job of getting me taken care of promptly once I voiced my frustration.

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DealerRater Feb 24, 2022

Very helpful finding us an affordable used car. Kyle Brewer was helpful and easy to work with.

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DealerRater Feb 24, 2022

Joe was amazing to deal with. From the first moment he helped me with the difficult trade in i had (car owned with ex wife) and arranged all paperwork between her and the dealer from a few states away. Excellent service. Recommend 10/10!

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Google Feb 24, 2022

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Google Feb 23, 2022

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DealerRater Feb 22, 2022

From start to finish my experience with every person at Sunset Ford in Waterloo was postive and seamless

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DealerRater Feb 21, 2022

Joe Hill did an awesome job and I highly recommend buying from him! Very easy buying experience!

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DealerRater Feb 20, 2022

Thank you Kyle and Sunset Ford. I am an elderly person and am sometimes overlooked in society. I was treated with the utmost respect and kindness by Kyle Brewer. He went above and beyond to explain all procedures and functions of my new vehicle. Thank you Kyle.

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DealerRater Feb 20, 2022

All went well. Disappointed in no carpeted floor mats. Takes a lot to honk horn. All else is good.

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DealerRater Feb 18, 2022

I had a good Salesman, and they where all really nice there. Easy to work with.

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Google Feb 13, 2022

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Google Feb 13, 2022

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DealerRater Feb 12, 2022

Everyone is very knowledgeable helpful and friendly only wish you guys would have Saturday hours

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