Customer Testimonials

Customer TestimonialsDealer Rater 2023 Consumer Satisfaction Reward

 

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Google Jun 22, 2024

Just ask for Lonnie... If your a st louis customer she calls you. Go see here.

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DealerRater Jun 21, 2024

Got a great used Taurus at a great price. Would gladly buy from Sunset Ford again.

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DealerRater Jun 20, 2024

Sunset Ford Waterloo was a bit of a drive for me, but had the right vehicle. Great news when I got there - I found Joe Hill , sales and Kyle Brewer, manager eager to answer all of my 1001 questions! The transaction was professional, and I believe successful for both parties. It will be my pleasure to refer Joe, Kyle & Sunset Waterford to all Ford wannabes!!

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DealerRater Jun 18, 2024

The car we wanted was at the xx Louis Sunset dealership. After one phone call, it was immediately brought to Waterloo for us to test drive. Jo was easy to work with.

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DealerRater Jun 7, 2024

John and Kyle were amazing. Our buying experience was super easy and quick! They weren’t kind and helpful! Highly recommend!

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DealerRater May 30, 2024

Joe was an awesome help with purchasing my first car! He was informative and very friendly! Joe made the process easy and comfortable.

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DealerRater May 30, 2024

Adrian made the car buying experience quick and painless along with being professional. I would highly recommend.

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DealerRater May 30, 2024

Adrian was very helpful and accommodating with my purchase. He made the buying process easy and quick.

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DealerRater May 30, 2024

This is my third vehicle that I bought at Sunset; I would highly recommend them.

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DealerRater May 29, 2024

Adrian, and the entire Sunset team with whom I worked, are amazing. I ordered a Bronco in March of 2023, and after waiting 14 months (not their fault) it finally went into production with the wrong paint color. Adrian and Kyle walked me through my options, we found one in the right color and all my chosen options plus a couple extras on the xx. Louis lot, and they worked with me to make sure I wasn't paying more than I had originally agreed. Treff made the financing portion easy. Everything was straightforward and all-around great. I couldn't be happier ...

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DealerRater May 29, 2024

Very pleasant, helpful and knowledgeable. Joe is very approachable and easy to work with each time we bought from Sunset!

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DealerRater May 25, 2024

Great experience with Joe! As promised I was in and out quickly with no issues!

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Google May 20, 2024

John Ries was amazing throughout the process of getting my new bronco sport! I would recommend him to anyone who is looking for a new car!

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DealerRater May 19, 2024

John was really helpful and understanding. The whole team was personable and genteel with me during the whole transaction. I appreciated their mannerisms as car buying can be stressful.

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Google May 15, 2024

Service was completed on time and Lonnie texted me when my vehicle was ready to go!

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DealerRater May 15, 2024

Lonnie at sunset ford Waterloo is the best. Always nice and polite. Service is great

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DealerRater May 15, 2024

Lonnie at sunset ford Waterloo is the best. Always nice and polite. Service is great

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DealerRater May 15, 2024

Lonnie at sunset ford Waterloo is the best. Always nice and polite. Service is great

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DealerRater May 12, 2024

I was treated very well. John Ries took great care of me from start to finish. He answered all my questions and concerns with honesty and integrity. An easy buying experience for sure. I would recommend to experience it yourself...

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DealerRater May 12, 2024

It was awesome doing business with them!! They were so nice!! It was a wonderful experience!!

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DealerRater May 11, 2024

I chose the Waterloo ford dealer because I wanted a small town personal touch. I am so glad I did. Everyone was great to work with, especially Joe Hill my sales representative. I had to order my new truck and he kept me up to date on its status the entire time and when it finally arrived he had it ready for me the next day.

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DealerRater May 10, 2024

John made buying my first car a BREEZE! It was in the plans for a while to purchase it, and he made sure everything was prepared and ready to go when I came in to finalize the sale. I would HIGHLY recommend John and the entire amazing Sunset sales team to anyone looking for a new - or used vehicle. They work their hardest to fin the perfect fit for each individual! Thanks to John Ries for being so kind, clear and friendly during the entire process.

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DealerRater May 9, 2024

They were very nice at the dealership John and Kyle really knew the car and explained everything to me

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DealerRater May 4, 2024

Great customer service, made sure I had everything I need it . Made sure the car was clean

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DealerRater May 3, 2024

The salesman was helpful, friendly, and was not pushy. He let me take my time in making a decision. The dealership is close to home.

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DealerRater May 3, 2024

Joe was a pleasure to work with, respectful and made the process fast and easy. Sunset Ford was smoothest car buying experience I’ve hard. Thank you to Joe & the Team. Highly recommend!

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DealerRater May 2, 2024

ADRAIN FITCH was forthright, honest and genuine!! We drove 3 different vehicles, Adrain pointed out the Lamamir was a better deal. I was making a decision on the inside of myself to include my wife. So, We chose the smaller F-150 STX. Black. My last point, we are a praying couple which we did before we left the house. God already had Adrain ready to help us, and I was impressed with him right off the bat!! This is my first Ford! I’m 65 yrs old. For us it’s the perfect size .Plenty of room for our 3 grandkids. We felt ...

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DealerRater May 2, 2024

This process couldn’t have been any easier for us. Adrian was so easy to work with and great help finding the right vehicle for us! Thank you so much!!

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DealerRater May 1, 2024

Adrain was lovely and his service impeccable. He helped turn an unwelcome situation into something less painful and that was extremely welcomed. It is much appreciated.

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DealerRater May 1, 2024

Adrian and Sunset Ford Waterloo made car buying easy and enjoyable. We never felt any pressure and they went out of their way to take care of all our concerns.

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DealerRater Apr 26, 2024

John Reis was an excellent salesman, he was very polite and helpful. We did a trade-in and felt we got a good price for our old vehicle. Between John and the Business Manager Treff Laplant our paper work was easy and we were out of there in a timely manner.

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DealerRater Apr 25, 2024

Was a great experience dealing with Joe Hill at Sunset Ford. Made it very easy to come to a decision. Thanks for making it so easy. Its been a long time since I bought a car by myself.

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Google Apr 24, 2024

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DealerRater Apr 21, 2024

Joe Hill made my experience at Sunset Ford spectacular! His communication and attention to detail with my deal was extremely appreciated. Joe came through when others didn’t! I will be a repeat customer for sure, and I highly recommend Joe & Sunset both!

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DealerRater Apr 19, 2024

John Ries at Sunset Ford was very patient in finding exactly what I was looking for. I never felt rushed or pressured to make a decision. I would definitely recommend him to anyone looking to purchase a new vehicle. Kyle Brewer and the team at Sunset are excellent!

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DealerRater Apr 14, 2024

Joe was great to work with. He was relatable and friendly. He made the process go smooth and quick.

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DealerRater Apr 11, 2024

Very helpful with information and ease of completion of sale. All staff were amazing and made this harmless.

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Facebook Apr 9, 2024

Hi Sunset Ford of Waterloo, Your page is at risk of permanent deletion. We have received a report from a business that your page has violated their image copyright. For detailed report see here: https://www.facebook.com/story.php/?%2Fhelp%2Fcontact%2F794322345626120&id=3745228432361646&story_fbid=3745231982361291 Thanks, Report ID: d31 cce92-4db1-432a-82f8-38bc31-cd73a

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DealerRater Apr 6, 2024

Nice & clean Waterloo Facility. Salesman John Reiss and Sales Manager Kyle Brewer are exceptional. Had a very bad experience buying a used car from the Sunset Hills Ford Dealership. The experience from the Waterloo Dearlship renewed our faith in Sunset Ford. We plan on being regular customers and because of the exceptional performance from the Waterloo Team we are planning to buy another new Ford very soon. Thank You !

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Google Apr 3, 2024

Big fan of Lonnie Pope and Sunset Waterloo. I'll continue to recommend them to all of my friends and family.

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DealerRater Apr 2, 2024

Adrian was very kind and personable throughout the entire experience. Overall a wonderful experience, I would highly recommend to others.

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DealerRater Apr 1, 2024

I very much liked the experience of purchasing a vehicle from Sunset Ford of Waterloo. Joe, Kyle and Treff were great to work with.

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DealerRater Mar 25, 2024

First time buyer at this dealership. John Ries and the rest of the staff were great to work with. Thanks so much for a great buying experience.

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DealerRater Mar 20, 2024

Sunst Ford made the purchasing process easy.They made frequent updates on the status of our vehicle.

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DealerRater Mar 20, 2024

Adrian and Treff were very friendly and very easy to work with. Adrian went over the workings of the car with me. I didn’t feel rush at all

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DealerRater Mar 19, 2024

Adrian couldn’t have been more helpful in our car buying experience. He was patient and professional throughout the process. Very thankful for him!

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DealerRater Mar 15, 2024

Sunset Ford Waterloo was hands down the best first time car buying experience!!! John and Kyle were great to work with. I will definitely be recommending all my friends to Sunset Ford Waterloo.

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DealerRater Mar 14, 2024

We knew exactly what we wanted and we were able to make the deal and sign the paperwork from start to finish in an about an hour.

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DealerRater Mar 13, 2024

Joe was a pleasure to work with. No pressure from start to finish on our Bronco purchase. I would recommend Joe to anyone in the area looking to buy!

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DealerRater Mar 9, 2024

Joe and Sunset were easy to deal with, I would recommend them to anyone who is looking for a new car.

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DealerRater Mar 8, 2024

Huge selection, and very helpful and hands on people! Will definitely be back next time!

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DealerRater Mar 7, 2024

Although they didn't tell me, until I got to tge dealership, that I couldn't test drive the 2024 I wanted, I was still able to find the best deal. I got a great car at a great price and I'm happy.

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DealerRater Mar 5, 2024

John was very patient and knowledgeable. Good experience overall. I would deal with John again.

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DealerRater Mar 5, 2024

Adrian made the process easy and he was always avaliable for questions with fast response time after the sale.

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DealerRater Mar 5, 2024

I have had repeat visits now that have resulted in great service. Adrian was very helpful and made sure that I got a great deal. Thank you Sunset.

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DealerRater Mar 5, 2024

Sunset made the experience of buying my first car incredibly easy! John was super helpful with all my questions and going over things to help me understand the buying process. He was so easy to work with and I couldn't recommend him enough!

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DealerRater Mar 4, 2024

John was extremely helpful and made my first time buying process a breeze! Definitely would recommend him!

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DealerRater Feb 28, 2024

Everyone was so nice and the process was so easy! And I left with the vehicle I wanted!

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DealerRater Feb 26, 2024

I purchased a truck from Sunset and couldn’t be happier with the entire process. The whole team did a great job especially my salesman, John Ries. No pressure whatsoever, it was a pleasure doing business with Sunset Ford.

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Google Feb 25, 2024

John Reis is a rockstar! From start to finish, he was friendly, knowledgeable, helpful, and professional. If you’re looking for a new (or new-to-you) vehicle, go see John at Sunset Ford!!

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DealerRater Feb 24, 2024

Adrian was amazing to work with along with the rest of the employees at Sunset! We never felt pressured to buy and was provided with honest and trustworthy information about the used Explorer we purchased. Adrian found a car that met and exceeded what we were looking for. He was knowledgeable about the vehicle and provided additional information including the Ford app. We will definitely return to Sunset when purchasing a new vehicle in the future!

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DealerRater Feb 22, 2024

My wife and I could not be more pleased at the service we received at Sunset. Joe was so easy and helpful to work with. We love our new addition.

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DealerRater Feb 21, 2024

Sunset Ford has sold me quality vehicles within a doable price range. They worked with me to understand the buying process when I was just starting out, and my most recent sales rep Adrian had fantastic customer service!

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DealerRater Feb 21, 2024

The buying experience that I had with the Sunset Ford staff was nothing short of amazing. Adrian made the process smooth and was very easy to work with.

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DealerRater Feb 19, 2024

Fantastic experience and will return for next truck. Thank you and see you next time.

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Google Feb 15, 2024

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Google Feb 14, 2024

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DealerRater Feb 11, 2024

We worked with Joe as our salesman and have never had a better car buying experience! He made everything easy for us from the start. We weren’t planning on trading in my car but Kyle met us at a great price that we couldn’t turn down. Treff made the final signing process extremely easy. Overall we had an amazing experience with this team and they have earned our future business. We could tell they genuinely wanted us to walk out happy and satisfied, which we were. I look forward to my next car-buying experience with them!

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DealerRater Feb 3, 2024

We had a Great experience! Joe and the team were very Easy to work with.

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DealerRater Feb 2, 2024

Great service and friendly staff. Love my new car. Made the process easy. Thank you.

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Google Feb 2, 2024

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DealerRater Feb 1, 2024

Great staff who care about the customer and greatly value service. They stuck with me throughout the purchase and answered question I had. This is the second vehicle I have purchased through Sunset and likely not the last.

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Google Jan 31, 2024

Speedy. Thorough, and took care of several recalls also. Great job!

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DealerRater Jan 27, 2024

Absolutely a great car buying experience. Joe Hill was very quick to respond to my request for more information about the vehicle I was interested in and in no time I was driving home. Thank you to Joe and the staff of Sunset Ford, Waterloo, IL.

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DealerRater Jan 27, 2024

Was easy to get along every one From the service writers to the end Thanks

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DealerRater Jan 25, 2024

I live the new valet option. Service us always fast and friendly and the text updates and questions are easy to follow and answer

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DealerRater Jan 23, 2024

Bought a new Ford Edge. Great experience, Very friendly and eager to please. Made sure I was comfortable with car and price.

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DealerRater Jan 23, 2024

Amazing service department!! Lonnie always takes care of me when I come in for service.

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DealerRater Jan 21, 2024

The service on my vehicle was done very quickly. The service on my vehicle was done very quickly

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DealerRater Jan 19, 2024

Joe Hill got us an amazing deal on the vehicle I ended up buying. I would certain,y recommend going to him to anybody looking for a new car.

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DealerRater Jan 19, 2024

Great customer service. Sid and Lonnie found me a place to work while I waited. They gave frequent updates on status of my vehicle repairs

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DealerRater Jan 19, 2024

Made me feel like a valued customer & understood how detrimental down time is for us

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DealerRater Jan 18, 2024

Excellent service from our two sales people Joe and Adrian along with a great price on a beautiful car

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DealerRater Jan 17, 2024

Everything was quick and easy, Adrian was knowledgeable and professional, and we are confident we bought a quality car. Thanks again!

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DealerRater Jan 17, 2024

Great service all around Fixed my problem and it was done in a timely manner

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DealerRater Jan 17, 2024

Took care of the problem in a timely manner. kept me informed of my vehicle

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DealerRater Jan 17, 2024

Lonnie did a great job! Did what she said she would do and kept me informed of where we were with the warranty on my tire. Great job!

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DealerRater Jan 17, 2024

Mr Gallagher my service tech was outstanding, provided superior customer service and to me that’s what it all about

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DealerRater Jan 10, 2024

We thank John for his awesome service to us while dealing our trade! We don’t like pressure when vehicle shopping and there was none while we were discussing!! And thank you also to the gentleman that worked with us to get us the best deal there was! We appreciate your business and opportunity of dealing a great trade!!

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DealerRater Jan 6, 2024

From the first phone call to meeting in person everything was great. Very professional and friendly. I was treated like family and not just a number. Definitely recommend anyone to sunset.

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Google Jan 4, 2024

Service Manager L Pope and team were fantastic and helped me get my vehicle back quickly.

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Google Jan 3, 2024

I traveled from South Dakota to Sunset dealership because the prices were worth it. Also they have the lifetime powertrain warranty which is another advantage of buying here. Great experience.

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Google Dec 28, 2023

Had a flat tire fixed. Pricey these days: $40. No paper floor mats apparent, socket from socket wrench left in vehicle. Will drop it off.

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Google Dec 23, 2023

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DealerRater Dec 19, 2023

This is the 5th vehicle I have purchased at Sunset. Picked out a 2023 expedition which had great end of year price. Worked with salesman Joe Hill who did a great job with all my questions and concerns and helped me set up the new car with my phone and FordPass. Kyle Brewer gave me a generous trade for my truck, and we made a seamless deal. This dealership is fair, honest, considerate, and helpful, everything you could ask for when buying a car. I won't go anywhere else.

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DealerRater Dec 19, 2023

We have purchased our third vehicle from Kyle and his team. We are very pleased with the service and how they we able to help us after an unfortunate loss of a vehicle due to a collision. My daughter loved her previous model and wanted to get a very similar make and model again. She is happy with the replacement they were able to provide to us. If the need arises, we will go back to Sunset Ford, with Joe, Kyle, Treff and other staff.

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Google Dec 18, 2023

I love the service team here at Sunset Ford of Waterloo! Lonnie is outstanding every single team, she has me in and out in a timely manner, and is always so kind. Highly recommend!

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Google Dec 18, 2023

Fast and friendly service is very time!!!

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DealerRater Dec 16, 2023

They were helpful and informative. Setup the vehicle to connect with my phone. Made sure everything was perfect.

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Facebook Dec 16, 2023

Amazing how everyone is talking about Brittany Dupree, truly her trading skill is second to none. She has a successful mindset alongside technical knowledge, great work culture. Everyone who is on her platform are doing greatly; made profit over $10,500 with $1,000 invested.... if you would want to have second stream income reach out to her on [email protected] or WhatsApp Helpline +1 (904) 454-2877. Facebook Britis Financials


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