Customer Testimonials
Customer Testimonials
Easy to work with. Pleasant Performed the work accurately and as stated when the vehicle was dropped off
Joe was very helpful and friendly. I really appreciate his help with the purchase of my new car. Thank you again Joe
Very good. They are very nice to the customers. And they do good work. The girl at the service desk is great. I can't remember her name.
My experience with Adrian and Sunset Ford has been so awesome!! Adrian was very very helpful!!!
My experience at Sunset Ford was awesome. The car took a little longer than expected. But Adrian Fitch continued to update me to reassure I hadn't been forgotten! Great Service.
Fantastic experience. I would definitely recommend and purchase again. Sales and finance made it a smooth transaction.
Joe and the rest of the team were wonderful to work with. Love my new truck
Five star experience. Got a great deal on a great Escape. Everyone was efficient and kind. Would recommend and buy again.
Everyone here was very helpful and kind. It was a great buying experience! I will definitely look here first in the future.
Stopped in to have someone look at my Ford Pass for starting my vehicle. Joe Hill called Ford Pass for me and we tried some things they suggested, which did not work. Before having to have it serviced, he tried one more thing and it worked! I appreciate him taking the time and effort to help me out. It is really appreciated!! Kudos to Joe!!
Straight Shooters! I have now dealt with them on multiple occasions. They are pleasant, personable and professional.
Our experience with Sunset Ford of Waterloo was AMAZING!! JOHN RIES did a FANTASTIC JOB helping us get the vehicle we wanted for the BEST PRICE!!! His manager, Kyle, was AWESOME as well working with us and giving us a GREAT DEAL!!! Everyone was very nice and helpful!!(sorry can’t remember everyone’s names to mention) Even Larry from Sunset Ford St. Louis followed up to thank us for our purchase. That was impressive! Also loved the personal thank you note from John on the sun visor! Nice surprise and very nice touch!! We will definitely be recommending Sunset ...
Excellent salesman and sales manager. They went out of their way to get us the car we wanted
John, Kyle and Treff were wonderful to work with. Got a great deal on a new vehicle and top dollar for my trade. Everything went smooth and everyone was super nice.
Lonnie was great to work, courteous, ND informative. Sunset in Waterloo was Ble to get our carin the same day for diagnosing and fixed the next.
Excellent Working with Lonnie is the best. She is knowledgeable and professional. Excellent customer service.
Love this dealership. Close to home and the service is awesome. I would highly recommend it.
Joe Hill was very awesome to work with, he had some great stories to share!
Lonnie always does a great job making sure my service needs are met and lets me know if something is due to be done without pressuring me to approve the work
Joe Hill was a pleasure to work with in choosing my new Escape. He made sure I was completely satisfied with my purchase. Treff Laplant was fantastic to work with as well. Everything was clearly explained to me.
Recently I had a warning come up on my Focus' message center that the brake fluid was low. I called Sunset and Lonnie the service advisor was able to get me in the next day. It turned out it wasn't just low brake fluid--there was a leak in the brake line and the rear brakes were contaminated and needed to be replaced. It took a few days because parts had to be ordered but Lonnie called every day with an update on my car. The mechanics here are thorough in their work and when I drive away I feel ...
great experience with Joe Hill and with everyone involved. Joe Remembered the options that I wanted from my last vehicle purchase 5 years ago!
Best dealership I’ve ever done business with! Super friendly and knowledgeable. Made car buying fun instead of work.
Easy to work with, no hassles. Treff is an outstanding person to do business with. Professional but was funny and down to earth!
I would like to thank Joe Hill from Sunset for making the buying experience fun and not scary. For also taking the time when we had a hiccup with finding info. I'd like to thank Kyle Brewer the sales manager for making us feel comfortable with everything and Treff Laplant for explaining paperwork & getting us finalized to drive away in my beautiful Explorer!
Best experience ever! Sunset Ford and it’s team of Adrian, Kyle, and Treff were all outstanding to answer questions and help us along the way to trade in our Jeep for a Tremor Ranger. They are a “well oiled machine” in our experience with this purchase. They made it so easy and comfortable!
This dealership is the best I've ever dealt with. They do everything a customer deserves. I've bought 4 vehicles from them and never had a bad experience.
Great Experience!! These guys made it easy to purchase a vehicle. We will be back for future purchases!
A great place to do business! The entire crew was very accommodating to our schedule and Joe Hill was very easy to work with. He is very professional and knows his way around the new cars. The sales manager, Kyle Brewer, went out of his way close our deal. We give them all a 5 STAR rating - and would have given them a 10 if it were available! We will be referring our friends and family to Sunset Ford.
Oil change, tire rotation, and transmission fluid change completed on time with no complications
Adrian was great to work with. Very accommodating to our schedule. Dealership experience was professional.
Buying a used car from Sunset Ford Waterloo was the perfect experience. No hard sell and everyone was professional and friendly. We are very happy with our new ‘used’ car and would highly recommend them to anyone looking to buy a new or used vehicle.
Kind, courteous, fast, and very professional, the whole team at Sunset Ford, Waterloo, Illinois. I would recommend anybody to go there and buy a vehicle.
When I first met Joe Hill, I was impressed with his friendliness and sincerity. The more we talked, I began to appreciate his professionalism, knowledge and honesty! He helped make our experience at Sunset Ford truely enjoyable!!
My last 3 new vehicles and my daughters vehicle have all went through Treff. I have always felt "taken care of" and all bases covered. He looks out for you and makes sure you are covered the same way he covers himself.
We had an awesome experience buying a car through Sunset Ford of Waterloo. We weren't planning to buy a vehicle when we stepped on the lot but happened to find exactly what we were looking for at a price that was too good to pass up. Joe was great to work with. The whole staff there was top notch as well. Highly recommend!
Lonnie does a great job helping me with my truck for service that is needed ….score between 1 -10 she is rated 10…
Adrian was outstanding. New just what I need for hauling a travel trailer. He will be my 'go to' guy for future cars
We had a great experience with this dealership. Bought a beautiful used car. Adrian, our sales person, was down to earth and not pushy at all. Treff, who helped us with financing, and Kyle, the sales manager, were both awesome as well. We highly recommend giving them a shot the next time you are in the market for a new/used vehicle!
Everything was as promised
Timely, professional, friendly service. Lonnie was helpful in scheduling appointment for getting recall taken care of.
Great place. Fast and reliable service. Lonnie is fantastic. I highly recommend.
They did good.
Lonnie is amazing... She is professional and knowledgeable.
Joe Hill was great to work with! Joe made the buying process so easy! Joe is very knowledgeable and treated me with respect throughout the whole process!
Every time I call I’m giving a price quote and then when I get there it’s always different.
These guys a great to deal with, honest and straightforward. This is my second purchase through sunset and reflecting back over the years of buying cars they are by far the easiest to deal with. Keep up the good work guys
Best car buying experience in my life. Honesty, integrity, and excellence! No games, gimmicks, or tricks. What you see is what you get. Thank you for being fair and honest. We will recommend to anyone looking to get a new car Joe Hill and the entire Sunset Waterloo team. Extremely fair trade in value. They go by the book!
Great experience! Adrian was very helpful with clarifying the details between models while I was still deciding on the right car for me. Even with with having a co-signer, Adrian made me feel accomplished with it being my purchase which was important to me.
Treff Laplant is the absolute best to work with. I will never go anywhere else!
Customer service was great, as was communication. Consistent updates on the progress of my vehicle. Explained options to me and discussed the necessary repairs. No pressure when I declined a certain service. Would definitely recommend.
It's a good place to buy a car. A good place to buy a car or truck. Wish it had pickup and drop off service for my location. Or just give me a loaner.
I bought a brand new Ford Ranger at this dealership. From purchase, the FM radio was not working properly. I had to bring the truck into service over night, then it was looked at the following day. They found that the antenna was not placed on the truck. (Simple, right?) It was in the glove compartment of the truck but had never been placed on the vehicle. I spent a lot of time and energy on a function that I would have assumed would have been completed at the time of purchase. Don't get me wrong, everyone in service ...
Joe was great to work with. No pressure and friendly. He asked what I was looking in a truck, made several suggestions as to the opinions that would serve my needs and found several trucks on the lot to demonstrate these. When I returned to test drive he was so accommodating and informative as to accessories and cab functions. We drove back to the farm to show my wife. Then in the pricing process he found a couple additional rebates that I did know about plus asked if I was a Farm Bureau member allowing for an additional rebate. Experience ...
It was a Great Experience working with Joe when ordering my new truck. Took care of me throughout the process. Would recommend him to anyone and will work with him when I upgrade in the future.
Will have all service work done here Very helpful fast service Staff is.so great
They were very helpful in finding answers a couple questions. I had an easy to work with.
Great service and Excellent communication. This was my first interaction with this location, but I was surprised by their knowledge and attention to detail. Service Manager: Lonnie Pope, was on top of everything from the moment my car arrived! Between her and Treff LaPlant everything was taken care of and they even went out of their way to get me 2 new keyfobs because mine was broken (at no extra cost!) It was a great experience all around. I would definitely recommend this location for all your service needs. They really know their FORDS but they are the best at keeping ...
Adrian was great to work with on getting our 2016 Superduty!!!
It was great doing business with Sunset Ford and Joe Hill once again, took great care of us!
Always awesome service! Lonnie is the best!
Booking appt was quick and easy. Service was great. Communication was great as well. Super friendly!! Lonnie is super Awesome, she explains things thoroughly!!
Treff Laplant is awesome he was quick with everything and had a great attitude while helping highly recommend going to Waterloo sunset just to experience his customer service
Best Dealer (Sunset) and Sales (Adrian) experience...EVER! SERIOUSLY!: Go see Adrian and Bill (Finance). You won't regret it!
I truly cannot say enough good things. I had an issue with my car due to a recall that I did not know anything about and took my car out of commission. I called many other Ford dealerships and was told that the earliest I would get it in is 2-4 months later. Obviously that is not convenient. I called Sunset Ford and they were able to get it completed same day and was so incredibly nice while I was there. I would 1000% recommend them to anyone to get their car serviced and when I'm in the market again ...
Joe was on top of every detail from start to finish. He made my purchase stress free and an actual delight. Thanks Joe and I will see you for my next purchase.
Adrian Fitch went above and beyond throughout the entire process to insure that I was fully pleased in all aspects of the car buying experience. Even the smallest of details were a big deal to him. He was easily reached and responded almost immediately to all my questions. Also, that service came without all the high pressure and vagueness of other salesmen that I have dealt with in the past. It suffices to say that the next time I buy a vehicle, I will be using Sunset Ford of Waterloo and Adrian Fitch. Thanks so much!
I had a recall on my car and because of it was unable to drive my car. Every other dealership said they could get me in 4 months but this team saw my dire need and got me competed the same day. I'm so thankful to them!!
This is the 5th vehicle we've bought from Joe. He's easy to work with and I always feel like he's giving us the best price available. The rest of the team was also great. I never felt pressured to purchase any extras. I would definitely recommend them!!
Lonnie is great to work with, she goes the extra mile and I wouldn't go anywhere else for service.
It was a good experience from the scheduling of the appointment to the completion of the work. The service advisor, I believe her name was Lonnie was courteous and helpful with the information she provided. The vehicle was completed on time and I was notified when it was available for pick up.
Service department is great
Lonnie, thank you
There was no pressure by sales rep and he made sure he answered all our questions.
Lonnie is great to work with. Good communication about repairs and timeframes and accurate estimates.
Great status updates and explanations of repair costs, was able to quickly schedule an appointment.
Great service. Kept me informed of progress. Needed nee battery, quickly installed. Balanced my tires.
Service center I text a lot, so asked her to send me about my truck and when can pick it up. Very polite and great communitarian.
Joe is THE MAN… he made an experience I was dreading breezy and stress-free!!! Come see for yourself what Joe and Sunset Ford of Waterloo is all about!
You kept me informed every step of the way and provided great service in a timely manner
Treff and the whole team made our purchase so simple. They gave us all the information we needed and helped with all of our concerns. Would definitely buy from them again!
Personable.. very helpful answered all our questions.. made us great deal definitely would use Sunset Ford of waterloo again.
Purchased a vehicle from them. Enjoyed the process.
Team worked to help me get the truck we wanted in a very timely manner and without a lot of hassle.
Lonnie was awesome and easy to communicate with. All my vehicular needs were met efficiently, effectively and pleasantly.