Staff
Sales
Joe Hill
Sales Professional
Kyle Brewer
Sales Professional
Finance
Bill Rolufs
Finance Manager
Service
Lonnie Pope
Service Advisor & Co-Manager
Alan Proctor
Sr. Master Technician
Sydney Smith
Customer Relations
Dustin Ruckhaber
Service Technician
Alex Suhre
Technician
Management
Perry Webb
Sales Manager
Pete Heutel
General Manager / Sales & Finance
Justin Heutel
GM / Parts & Service Director
Administration
Debbie Menard
Biller
Parts
Greg Henry
Parts Manager
Casey Koester
Parts Assistant Manager
Joe Hill
Sales Professional
Oct 03, 2022
Just purchased our 9th truck for our business fleet from
Just purchased our 9th truck for our business fleet from Joe Hill at Sunset. Excellent service from beginning to end. Quick and easy paperwork that was all ready for us. Bill in finance was amazing again. Highly recommend!!
Oct 02, 2022
We are very happy with our new 2022 Mustang.
We are very happy with our new 2022 Mustang. This is our 4th new vehicle from Sunset Ford in Waterloo, IL in the last 13 years. Thanks to Pete and the gang, especially our salesman Joe Hill!
Oct 01, 2022
Joe Hill did a great job, We would recommend him to
Joe Hill did a great job, We would recommend him to others. We had been to another dealership George Weber prior and would rate Sunset Ford well above them. We actually bought a Blazer at Sunset Ford.
Sep 24, 2022
The gas cap was in the passager seat when I showed up to
The gas cap was in the passager seat when I showed up to pick up my truck. Customer service was wondering what happen, we figured out the issue. The spring in the truck has cap was broken.
Sep 19, 2022
The dealership is fantastic but the best part is our
The dealership is fantastic but the best part is our go-to guy, Kyle! He treats us great and buys us beers and was there the mention of BBQ also? Just kidding! This is our second purchase with Kyle and Sunset! Highly recommended! Treated us awesome and we keep coming back! Thanks for fast service today! Love my new car my husband got me for my birthday! He rocks too!
Bill Rolufs
Finance Manager
Oct 03, 2022
Just purchased our 9th truck for our business fleet from
Just purchased our 9th truck for our business fleet from Joe Hill at Sunset. Excellent service from beginning to end. Quick and easy paperwork that was all ready for us. Bill in finance was amazing again. Highly recommend!!
Sep 24, 2022
The gas cap was in the passager seat when I showed up to
The gas cap was in the passager seat when I showed up to pick up my truck. Customer service was wondering what happen, we figured out the issue. The spring in the truck has cap was broken.
Sep 22, 2022
Sunset is a very good dealer ship they stayed in touch
Sunset is a very good dealer ship they stayed in touch with me with my vehicle whenever I needed it and help me where I needed help
Aug 04, 2022
Wonderful.
Wonderful. Kyle Brewer was very hepful and explained everything when my new explorer came in. I love my new car
Aug 02, 2022
Joe Hill was great start to finish!
Joe Hill was great start to finish! He answered about thirty emails from me and did not complain once! I would definitely buy from Sunset again!
Kyle Brewer
Sales Professional
Oct 04, 2022
Purchasing a vehicle at Sunset Ford was a wonderful
Purchasing a vehicle at Sunset Ford was a wonderful experience. Kyle was great! It went very smoothly. Really, I just couldn’t have gone better!
Oct 01, 2022
Great dealership and outstanding salesperson.
Great dealership and outstanding salesperson. I called from Manchester, MO just before 6 on a Friday and was able to make it to Waterloo, IL just before close at 7.00. We knew we wanted the SUV and that it wouldn't last long, so we had to see it that night. Kyle was extremely welcoming and had the SUV ready to see. He made the purchase process remarkably smooth. He and Perry the finance manager stayed till 8:30 to complete then purchase so we could drive it home that night. The 2013 Explorer was in remarkable shape and priced below market value. My daughter also received a military discount. I could hardly believe came with a 3 month 4000 mile bumper to bumper warranty, and no other warranties were pushed on us which was refreshing. I will return to this dealer and this sales person. They are very kind and professional. The fact that it is a family owned company definitely shows.
Sep 29, 2022
Easy deal, other than the Bronco wait, Kyle and Sunset
Easy deal, other than the Bronco wait, Kyle and Sunset Ford made everything quick and easy! I’m very thankful for their help in the process, great job Kyle and Sunset Ford
Sep 24, 2022
The gas cap was in the passager seat when I showed up to
The gas cap was in the passager seat when I showed up to pick up my truck. Customer service was wondering what happen, we figured out the issue. The spring in the truck has cap was broken.
Sep 19, 2022
The dealership is fantastic but the best part is our
The dealership is fantastic but the best part is our go-to guy, Kyle! He treats us great and buys us beers and was there the mention of BBQ also? Just kidding! This is our second purchase with Kyle and Sunset! Highly recommended! Treated us awesome and we keep coming back! Thanks for fast service today! Love my new car my husband got me for my birthday! He rocks too!
Lonnie Pope
Service Advisor & Co-Manager
Oct 04, 2022
Lonnie in the service department is very good.
Lonnie in the service department is very good. She is very thorough and follows up with what she says. She is an asset to your company.
Oct 02, 2022
As far as the mechanical side of the service I would rate
As far as the mechanical side of the service I would rate 5 stars however as far as the service desk is concerned I would rate 2 stars and maybe even as low as 1 star. I have had my truck in numerous time for oil changes and other work so it’s not my first time here. The service has continued to get worse every time I come in with the last visit being the worst so far. I scheduled an oil change for 11:00, brought my truck in 15 minutes early and she advised it might take awhile due to only 1 technician. Let’s fast forward to 2:00, I called to check if my truck was done because I needed to pick up my kids. The lady on the phone said it looks like it’s done but she wasn’t sure, so she transferred me to the service desk which she didn’t answer as this has happened before. So I decided to take the 20 min walk to the dealer. I noticed that my truck was done, and I told her that I called to check but no one answered and she said she was at lunch. Well I would believe that someone should be there at all time as this is their job, I should have not had to wait 3 hours for a scheduled oil change. If this situation happens again I will return to Iron Ford in Sparta because their service department as of right now is leaps and bounds superior!
Oct 02, 2022
I came in for an oil change and tire rotation unannounced
I came in for an oil change and tire rotation unannounced and was squeezed in. Thank you so much.
Oct 02, 2022
Was supposed to get Rent a car but couldn't because
Was supposed to get Rent a car but couldn't because didn't have credit card only had debit and they would not use it should of been told when making appointment
Oct 02, 2022
Great service, great staff, great communication.
Great service, great staff, great communication. Absolutely the best. Had my truck in and out quickly.
Perry Webb
Sales Manager
Oct 03, 2022
Just purchased our 9th truck for our business fleet from
Just purchased our 9th truck for our business fleet from Joe Hill at Sunset. Excellent service from beginning to end. Quick and easy paperwork that was all ready for us. Bill in finance was amazing again. Highly recommend!!
Oct 02, 2022
We are very happy with our new 2022 Mustang.
We are very happy with our new 2022 Mustang. This is our 4th new vehicle from Sunset Ford in Waterloo, IL in the last 13 years. Thanks to Pete and the gang, especially our salesman Joe Hill!
Oct 01, 2022
Great dealership and outstanding salesperson.
Great dealership and outstanding salesperson. I called from Manchester, MO just before 6 on a Friday and was able to make it to Waterloo, IL just before close at 7.00. We knew we wanted the SUV and that it wouldn't last long, so we had to see it that night. Kyle was extremely welcoming and had the SUV ready to see. He made the purchase process remarkably smooth. He and Perry the finance manager stayed till 8:30 to complete then purchase so we could drive it home that night. The 2013 Explorer was in remarkable shape and priced below market value. My daughter also received a military discount. I could hardly believe came with a 3 month 4000 mile bumper to bumper warranty, and no other warranties were pushed on us which was refreshing. I will return to this dealer and this sales person. They are very kind and professional. The fact that it is a family owned company definitely shows.
Sep 22, 2022
Sunset is a very good dealer ship they stayed in touch
Sunset is a very good dealer ship they stayed in touch with me with my vehicle whenever I needed it and help me where I needed help
Sep 07, 2022
Excellent customer service from Joe and Perry both!
Excellent customer service from Joe and Perry both!!Very efficient and kind..Would definitely return and recommend!!!
Pete Heutel
General Manager / Sales & Finance
Oct 03, 2022
Just purchased our 9th truck for our business fleet from
Just purchased our 9th truck for our business fleet from Joe Hill at Sunset. Excellent service from beginning to end. Quick and easy paperwork that was all ready for us. Bill in finance was amazing again. Highly recommend!!
Oct 02, 2022
We are very happy with our new 2022 Mustang.
We are very happy with our new 2022 Mustang. This is our 4th new vehicle from Sunset Ford in Waterloo, IL in the last 13 years. Thanks to Pete and the gang, especially our salesman Joe Hill!
Sep 24, 2022
The gas cap was in the passager seat when I showed up to
The gas cap was in the passager seat when I showed up to pick up my truck. Customer service was wondering what happen, we figured out the issue. The spring in the truck has cap was broken.
Sep 22, 2022
Sunset is a very good dealer ship they stayed in touch
Sunset is a very good dealer ship they stayed in touch with me with my vehicle whenever I needed it and help me where I needed help
Aug 02, 2022
Love my new 2022 Ford F-150 Lariat.
Love my new 2022 Ford F-150 Lariat. Kyle was exactly what I prefer in a sales associate.. low pressure, knowledgeable, professional, and patient. All his attributes were important to me and appreciated from initial contact, through ordering, patience in answering my calls for manufacturing status, and final delivery process. Thank you, Kyle.
Alan Proctor
Sr. Master Technician
Sep 24, 2022
The gas cap was in the passager seat when I showed up to
The gas cap was in the passager seat when I showed up to pick up my truck. Customer service was wondering what happen, we figured out the issue. The spring in the truck has cap was broken.
Sep 22, 2022
Sunset is a very good dealer ship they stayed in touch
Sunset is a very good dealer ship they stayed in touch with me with my vehicle whenever I needed it and help me where I needed help
Aug 22, 2022
Alan Proctor , Kyle Brewer, and Lonnie Pope worked hard
Alan Proctor , Kyle Brewer, and Lonnie Pope worked hard to get our car in fast and fixed. thank you.
Aug 18, 2022
Easy appointment scheduled for service Service department
Easy appointment scheduled for service Service department was on time courteous car was done in a timely manner that price discuss
Aug 04, 2022
Good sales team and now a good service team to go along
Good sales team and now a good service team to go along with sales . Way to go Lonnie !
Sydney Smith
Customer Relations
Sep 27, 2022
Service is was I expected from a auto dealership.
Service is was I expected from a auto dealership. Staff were friendly and professional. My appointment was at 7:30 am a pot of coffee in waiting room would have been nice. Even Dobb's does that.
Sep 24, 2022
The gas cap was in the passager seat when I showed up to
The gas cap was in the passager seat when I showed up to pick up my truck. Customer service was wondering what happen, we figured out the issue. The spring in the truck has cap was broken.
Sep 22, 2022
Sunset is a very good dealer ship they stayed in touch
Sunset is a very good dealer ship they stayed in touch with me with my vehicle whenever I needed it and help me where I needed help
Sep 02, 2022
They took care of my truck, in a timely manner and took
They took care of my truck, in a timely manner and took me home after I had left it.
Aug 18, 2022
Easy appointment scheduled for service Service department
Easy appointment scheduled for service Service department was on time courteous car was done in a timely manner that price discuss
Dustin Ruckhaber
Service Technician
Sep 24, 2022
The gas cap was in the passager seat when I showed up to
The gas cap was in the passager seat when I showed up to pick up my truck. Customer service was wondering what happen, we figured out the issue. The spring in the truck has cap was broken.
Sep 22, 2022
Sunset is a very good dealer ship they stayed in touch
Sunset is a very good dealer ship they stayed in touch with me with my vehicle whenever I needed it and help me where I needed help
Aug 18, 2022
Easy appointment scheduled for service Service department
Easy appointment scheduled for service Service department was on time courteous car was done in a timely manner that price discuss
Aug 04, 2022
Good sales team and now a good service team to go along
Good sales team and now a good service team to go along with sales . Way to go Lonnie !
Jul 21, 2022
Great people and service car was done on time and service
Great people and service car was done on time and service was great all I can say is 5+ stars
Debbie Menard
Biller
Oct 03, 2022
Just purchased our 9th truck for our business fleet from
Just purchased our 9th truck for our business fleet from Joe Hill at Sunset. Excellent service from beginning to end. Quick and easy paperwork that was all ready for us. Bill in finance was amazing again. Highly recommend!!
Sep 22, 2022
Sunset is a very good dealer ship they stayed in touch
Sunset is a very good dealer ship they stayed in touch with me with my vehicle whenever I needed it and help me where I needed help
Aug 02, 2022
Love my new 2022 Ford F-150 Lariat.
Love my new 2022 Ford F-150 Lariat. Kyle was exactly what I prefer in a sales associate.. low pressure, knowledgeable, professional, and patient. All his attributes were important to me and appreciated from initial contact, through ordering, patience in answering my calls for manufacturing status, and final delivery process. Thank you, Kyle.
Jul 12, 2022
Just purchased our 8th vehicle from Sunset Ford Waterloo.
Just purchased our 8th vehicle from Sunset Ford Waterloo. Joe Hill was fantastic to work with. Bill in finance made it simple and quick! Great experience and we will be back!
Apr 01, 2022
No high pressure and professional.
No high pressure and professional. They let the vehicles sell themselves. The service department is also prompt.
Alex Suhre
Technician
Sep 24, 2022
The gas cap was in the passager seat when I showed up to
The gas cap was in the passager seat when I showed up to pick up my truck. Customer service was wondering what happen, we figured out the issue. The spring in the truck has cap was broken.
Sep 22, 2022
Sunset is a very good dealer ship they stayed in touch
Sunset is a very good dealer ship they stayed in touch with me with my vehicle whenever I needed it and help me where I needed help
Aug 18, 2022
Easy appointment scheduled for service Service department
Easy appointment scheduled for service Service department was on time courteous car was done in a timely manner that price discuss
Aug 04, 2022
Good sales team and now a good service team to go along
Good sales team and now a good service team to go along with sales . Way to go Lonnie !
Jul 21, 2022
Great people and service car was done on time and service
Great people and service car was done on time and service was great all I can say is 5+ stars
Greg Henry
Parts Manager
Jul 12, 2022
Just purchased our 8th vehicle from Sunset Ford Waterloo.
Just purchased our 8th vehicle from Sunset Ford Waterloo. Joe Hill was fantastic to work with. Bill in finance made it simple and quick! Great experience and we will be back!
Apr 22, 2022
Courteous as usual.
Courteous as usual. I was able to spray with the person I needed to and received the appropriate information.
Apr 01, 2022
No high pressure and professional.
No high pressure and professional. They let the vehicles sell themselves. The service department is also prompt.
Mar 31, 2022
Very nice and curdest,professinal,very clean place,every
Very nice and curdest,professinal,very clean place,every person I delt with scemed to know there jod very well,and Joe Hill the salesman is very good
Mar 28, 2022
I will never be back!
I will never be back! My husband took my car in for what we thought was the under carriage. HOWEVER after “insuring” him everything was fixed every single sound remained the same driving off the lot. We immediately took it to ANOTHER ford dealership to come to find out it was our axel. Our axel. If we would not have went with out gut and took it to get a second opinion things could have been a lot worse. We could have wrecked and seriously injured someone or ourselves. Not to mention my son drives our vehicle and he is 16!! This place has done nothing but mess with me the whole time i’ve had my vehicle. I nor my husband is not mechanical inclined so we depended on you to do what is right with our vehicle to insure OUR SAFETY. Way to go sunset ford of waterloo! I know you don’t care and will sleep either way BUT hopefully this review sticks for someone who does care and don’t worry I will be contacting the BBB. Thanks so much for endangering our safety and the safety of others! Amber
Justin Heutel
GM / Parts & Service Director
Sep 29, 2022
Had a oil change and when I got home had to wipe off oil
Had a oil change and when I got home had to wipe off oil filter oil everywhere. Had tailgate keep opening they said they fixed it next time out tailgate hit trailer .. three months later and four trips to Schaefer’s . They finally get the tailgate fixed
Sep 24, 2022
The gas cap was in the passager seat when I showed up to
The gas cap was in the passager seat when I showed up to pick up my truck. Customer service was wondering what happen, we figured out the issue. The spring in the truck has cap was broken.
Sep 22, 2022
Sunset is a very good dealer ship they stayed in touch
Sunset is a very good dealer ship they stayed in touch with me with my vehicle whenever I needed it and help me where I needed help
Mar 31, 2022
Very nice and curdest,professinal,very clean place,every
Very nice and curdest,professinal,very clean place,every person I delt with scemed to know there jod very well,and Joe Hill the salesman is very good
Jun 24, 2021
Katies often in your service department. Also I’m friends...
Katies often in your service department. Also I’m friends with the owners
Casey Koester
Parts Assistant Manager
Oct 01, 2022
Although there were many difficulties in dealing with
Although there were many difficulties in dealing with myself and my wife, the service dept maintained a highly professional environment with above average communication and prompt redirecting as needed.
Jul 15, 2022
They explain what's wrong an make sure you understand
They explain what's wrong an make sure you understand it. they got me the part number to the Gem module that was bad on my 2001 GT Mustang Convertible the part is obsolete you can by them online different manufacturers.
Jul 13, 2022
Trust them to take good care of my car.
Trust them to take good care of my car. Staff very helpful.They let me know if something needs done.
Apr 30, 2022
Casey was so helpful.
Casey was so helpful. She went above and beyond finding what I was asking for. She then worked diligently to see if she could accommodate my request at a lower cost! She was amazing.
Apr 22, 2022
Courteous as usual.
Courteous as usual. I was able to spray with the person I needed to and received the appropriate information.