Staff
Sales
Joe Hill
Sales Professional
Kyle Brewer
Sales Professional
Finance
Bill Rolufs
Finance Manager
Service
Danielle Jansen
Service Advisor
Alan Proctor
Sr. Master Technician
Dustin Ruckhaber
Service Technician
Sydney Smith
Customer Relations
Mary Perotti
Service Advisor
Alex Suhre
Technician
Management
Perry Webb
Sales Manager
Pete Heutel
General Manager / Sales & Finance
Clinton Sowards
Used Vehicle Director
Justin Heutel
GM / Parts & Service Director
Parts
Greg Henry
Parts Manager
Casey Koester
Parts Assistant Manager
Administration
Debbie Menard
Biller
Joe Hill
Sales Professional
May 09, 2022
Joe was great.
Joe was great. Knowledgeable about the cars. Took the time to keep going back inside to get another set of keys for me to try out. I was a little concerned about tryin got buy a car with a trade in as old as mine but I got a great price. Perry made the paperwork a breeze even if he did have to run around a lot because his printer wasn’t working. I specifically came to Sunset Ford in Waterloo because I heard great things about them. My niece has gotten their last two cars here. I’d recommend Joe and Subset Ford.
May 03, 2022
Joe was very easy to work with.
Joe was very easy to work with. No pressure at all. Answered all of my questions in a professional manner. Would do business again there in the future.
May 01, 2022
Overall good experience, would have liked to have
Overall good experience, would have liked to have purchased a little cheaper, but overall can’t complain.
Apr 30, 2022
Great customer service.
Great customer service. They answered all my questions. Show me where all the controls were in my car.
Apr 29, 2022
I purchased a used Renegade from Joe Hill at Sunset Ford
I purchased a used Renegade from Joe Hill at Sunset Ford and couldn't have asked for better service. Joe was incredibly honest; I was trading in a very old car not worth much and he gave me my options. He upfront told me he wasn't a Jeep expert (as its a Ford dealer) but still was able to get me answers to every question I had and information I needed. Additionally, I had to leave town in the middle of the process unexpectedly which gave the dealership time to do a full inspection on my new vehicle. Joe, kept me in the loop, texting me updates and making sure we were scheduled to get the sale completed when it was right for me. I always try to get out of the city when buying a car and Sunset Ford is close enough to be convenient but far enough away to offer that small town atmosphere of an honest dealership. I'll definitely look to Joe and Sunset Ford again when I'm in the market for another car.
Bill Rolufs
Finance Manager
May 03, 2022
Joe was very easy to work with.
Joe was very easy to work with. No pressure at all. Answered all of my questions in a professional manner. Would do business again there in the future.
May 01, 2022
Overall good experience, would have liked to have
Overall good experience, would have liked to have purchased a little cheaper, but overall can’t complain.
Apr 30, 2022
Kyle was great!
Kyle was great! No pressure and made sure that we had everything that we needed. Honest and upfront with everything. Highly recommend Kyle and SunSet Ford of Waterloo! Thanks, Kyle!!
Apr 29, 2022
We had a Great buying experience working with Kyle
We had a Great buying experience working with Kyle Brewer. If you are in the market for a car you have to see Kyle. We love our new Car. Thanks Kyle.
Apr 18, 2022
Joe talked with me a lot ahead of time so once I finally
Joe talked with me a lot ahead of time so once I finally got to the dealership it was a smooth and quick deal! He also reached out after the sale to make sure I was comfortable with my new car and answer any questions. Perry Webb was also a great part to the financial process!
Kyle Brewer
Sales Professional
May 13, 2022
The process was an absolute breeze from start to finish.
The process was an absolute breeze from start to finish. Kyle, Perry, and all the staff were incredibly welcoming and helpful. Cannot recommend enough that you visit them if you’re in the market for a vehicle.
May 13, 2022
It was a pleasure!
It was a pleasure! Easy to work with! Get him a raise and a promotion!
May 03, 2022
Joe was very easy to work with.
Joe was very easy to work with. No pressure at all. Answered all of my questions in a professional manner. Would do business again there in the future.
Apr 30, 2022
Casey was so helpful.
Casey was so helpful. She went above and beyond finding what I was asking for. She then worked diligently to see if she could accommodate my request at a lower cost! She was amazing.
Apr 30, 2022
Great customer service.
Great customer service. They answered all my questions. Show me where all the controls were in my car.
Danielle Jansen
Service Advisor
May 07, 2022
Got me in quick.
Got me in quick. Excepted us from Mertz Ford in Millstadt. Had to change because they closed down. Worked on my Car and when they finished they had a nail in the tire when they took it from the garage to the service center and even Repaired the tire free of charge for me. Excellent service
May 06, 2022
Service has always been done on time and done correctly.
Service has always been done on time and done correctly. They keep the shop very clean and neat.
Apr 30, 2022
Very professional and transparent!
Very professional and transparent! Would definitely recommend! Danielle communicated every step of the way! Thanks
Apr 30, 2022
The two young ladies at the check in desk were great.
The two young ladies at the check in desk were great. Very helpful. Outgoing. Professional.
Apr 29, 2022
Employees at the service desk were very friendly and
Employees at the service desk were very friendly and helpful. May you feel good about coming in. When my vehicle was finished, the technician came into the waiting room and told me about the condition of my battery. Everything was very clean in the service drop off area and waiting room.
Perry Webb
Sales Manager
May 13, 2022
The process was an absolute breeze from start to finish.
The process was an absolute breeze from start to finish. Kyle, Perry, and all the staff were incredibly welcoming and helpful. Cannot recommend enough that you visit them if you’re in the market for a vehicle.
May 09, 2022
Joe was great.
Joe was great. Knowledgeable about the cars. Took the time to keep going back inside to get another set of keys for me to try out. I was a little concerned about tryin got buy a car with a trade in as old as mine but I got a great price. Perry made the paperwork a breeze even if he did have to run around a lot because his printer wasn’t working. I specifically came to Sunset Ford in Waterloo because I heard great things about them. My niece has gotten their last two cars here. I’d recommend Joe and Subset Ford.
Apr 18, 2022
Joe talked with me a lot ahead of time so once I finally
Joe talked with me a lot ahead of time so once I finally got to the dealership it was a smooth and quick deal! He also reached out after the sale to make sure I was comfortable with my new car and answer any questions. Perry Webb was also a great part to the financial process!
Mar 14, 2022
Joe, Just a note to thank you for your time during the
Joe, Just a note to thank you for your time during the sale process. Your patience, flexibility, communication and low pressure environment were very much appreciated. There was more than one choice in pickups for us which was worth the drive to Waterloo. Thanks again! Dave and Janey Florence
Mar 13, 2022
Great service and easy to work with.
Great service and easy to work with. I would definitely recommend them, and will definitely return for my next vehicle.
Pete Heutel
General Manager / Sales & Finance
Apr 01, 2022
No high pressure and professional.
No high pressure and professional. They let the vehicles sell themselves. The service department is also prompt.
Feb 08, 2022
It was an absolute pleasure working with all the...
It was an absolute pleasure working with all the wonderful folks at Sunset Ford of Waterloo! From the GM Pete Huetel, Manager Perry Webb, to the skilled mechanics Dustin and Lucas, and Luke Heck the porter did a great job making the Full Size Bronco ready for the road! Kyle Brewer sold me right away on the Bronco! It’s way better than a Jeep! All in all, a great team effort by Sunset Ford of Waterloo, I will recommend all of my friends and family for years to come!
Jan 06, 2022
Just purchased our sixth vehicle from Sunset Ford of...
Just purchased our sixth vehicle from Sunset Ford of Waterloo. Ordered an F-350 from Joe Hill. He was friendly and knowledgeable about everything. Bill in Finance made the process simple and quick. Looking forward to using them in the future.
Jul 23, 2021
Friendly, convenient, thorough. Got regular service and...
Friendly, convenient, thorough. Got regular service and they identified my tires are near needing to be replaced. Provided multiple options and did not try to pressure me into buying. I’ve been a regular customer for years and will continue.
May 15, 2021
Perry Webb is a rare find in the automotive...
Perry Webb is a rare find in the automotive business—honest, forthright, and knowledgeable. He truly has the customer’s interests at heart and offers practical suggestions in the car buying process.
Alan Proctor
Sr. Master Technician
May 06, 2022
Service has always been done on time and done correctly.
Service has always been done on time and done correctly. They keep the shop very clean and neat.
Mar 31, 2022
As always great service professional clean and friendly
As always great service professional clean and friendly from start to finish will always take my cars here
Mar 31, 2022
Very nice and curdest,professinal,very clean place,every
Very nice and curdest,professinal,very clean place,every person I delt with scemed to know there jod very well,and Joe Hill the salesman is very good
Feb 26, 2022
Danielle did an excellent job on getting my service
Danielle did an excellent job on getting my service completed when it was a last minute request
Feb 26, 2022
There is a big disconnect between who’s answering the
There is a big disconnect between who’s answering the phone and the location there at. I have a Fults address called the Waterloo # and my appointment was at the St Louis location. I was never asked which location I wanted it done at. Talked to Neil, who made the appointment at St Louis. Mary did a great job of getting me taken care of promptly once I voiced my frustration.
Greg Henry
Parts Manager
Apr 22, 2022
Courteous as usual.
Courteous as usual. I was able to spray with the person I needed to and received the appropriate information.
Apr 01, 2022
No high pressure and professional.
No high pressure and professional. They let the vehicles sell themselves. The service department is also prompt.
Mar 31, 2022
Very nice and curdest,professinal,very clean place,every
Very nice and curdest,professinal,very clean place,every person I delt with scemed to know there jod very well,and Joe Hill the salesman is very good
Mar 28, 2022
I will never be back!
I will never be back! My husband took my car in for what we thought was the under carriage. HOWEVER after “insuring” him everything was fixed every single sound remained the same driving off the lot. We immediately took it to ANOTHER ford dealership to come to find out it was our axel. Our axel. If we would not have went with out gut and took it to get a second opinion things could have been a lot worse. We could have wrecked and seriously injured someone or ourselves. Not to mention my son drives our vehicle and he is 16!! This place has done nothing but mess with me the whole time i’ve had my vehicle. I nor my husband is not mechanical inclined so we depended on you to do what is right with our vehicle to insure OUR SAFETY. Way to go sunset ford of waterloo! I know you don’t care and will sleep either way BUT hopefully this review sticks for someone who does care and don’t worry I will be contacting the BBB. Thanks so much for endangering our safety and the safety of others! Amber
Feb 22, 2022
From start to finish my experience with every person at
From start to finish my experience with every person at Sunset Ford in Waterloo was postive and seamless
Debbie Menard
Biller
Apr 01, 2022
No high pressure and professional.
No high pressure and professional. They let the vehicles sell themselves. The service department is also prompt.
Feb 08, 2022
It was an absolute pleasure working with all the...
It was an absolute pleasure working with all the wonderful folks at Sunset Ford of Waterloo! From the GM Pete Huetel, Manager Perry Webb, to the skilled mechanics Dustin and Lucas, and Luke Heck the porter did a great job making the Full Size Bronco ready for the road! Kyle Brewer sold me right away on the Bronco! It’s way better than a Jeep! All in all, a great team effort by Sunset Ford of Waterloo, I will recommend all of my friends and family for years to come!
Dec 31, 2021
We have purchased several cars from here and every time...
We have purchased several cars from here and every time we were there everyone one so friendly and helpful. This purchase was the best yet. Thank you Kyle for all your help with everything. Will be sure to put the word out on how great the everyone at the dealership and that they should stop by for a great deal.
Jul 26, 2021
They try to oversell and cover their xxx way too much, I...
They try to oversell and cover their xxx way too much, I had one spark plug bad and they wanted to sell me all 16 spark plugs all coils and all the plug wires
May 08, 2021
We had great experience at Waterloo Ford Thanks to Kyle!...
We had great experience at Waterloo Ford Thanks to Kyle! We now own a Ford F-150. If you all wanting to buy a vehicle come to Sunset Ford in Waterloo, IL.
Dustin Ruckhaber
Service Technician
May 07, 2022
Got me in quick.
Got me in quick. Excepted us from Mertz Ford in Millstadt. Had to change because they closed down. Worked on my Car and when they finished they had a nail in the tire when they took it from the garage to the service center and even Repaired the tire free of charge for me. Excellent service
Apr 08, 2022
Been coming here for yrs.
Been coming here for yrs. Bought & own several auto’s from Sunset in Waterloo, IL. Staff is always friendly & helpful. Had a few emergencies in the past & Sunset was there to help. Just had a head-on collision. My Ford Fusion Titanium was totaled. The car saved my life. Because of another driver not paying attention, I now had no car. Had to purchase a used Fusion, since they are not made any longer. It’s the last year made. I feel safe! Was missing a fob. Danielle was quick to order me another & had it programmed by Dustin the next day. Great job. That’s Sunset, they are on the ball👍🏻👏
Mar 31, 2022
As always great service professional clean and friendly
As always great service professional clean and friendly from start to finish will always take my cars here
Mar 31, 2022
Very nice and curdest,professinal,very clean place,every
Very nice and curdest,professinal,very clean place,every person I delt with scemed to know there jod very well,and Joe Hill the salesman is very good
Mar 23, 2022
Always friendly and helpful staff, excellent service from
Always friendly and helpful staff, excellent service from the person that greets you to mechanics working on my car
Sydney Smith
Customer Relations
Apr 29, 2022
Employees at the service desk were very friendly and
Employees at the service desk were very friendly and helpful. May you feel good about coming in. When my vehicle was finished, the technician came into the waiting room and told me about the condition of my battery. Everything was very clean in the service drop off area and waiting room.
Mar 31, 2022
As always great service professional clean and friendly
As always great service professional clean and friendly from start to finish will always take my cars here
Mar 28, 2022
Did work in good time.
Did work in good time. Wait time was normal clean are to wait in good job.
Feb 22, 2022
From start to finish my experience with every person at
From start to finish my experience with every person at Sunset Ford in Waterloo was postive and seamless
Jan 12, 2022
Very disappointed in Sunset and their service department....
Very disappointed in Sunset and their service department. I would like the service manager to contact me.
Mary Perotti
Service Advisor
May 07, 2022
Got me in quick.
Got me in quick. Excepted us from Mertz Ford in Millstadt. Had to change because they closed down. Worked on my Car and when they finished they had a nail in the tire when they took it from the garage to the service center and even Repaired the tire free of charge for me. Excellent service
Apr 30, 2022
The two young ladies at the check in desk were great.
The two young ladies at the check in desk were great. Very helpful. Outgoing. Professional.
Apr 29, 2022
Employees at the service desk were very friendly and
Employees at the service desk were very friendly and helpful. May you feel good about coming in. When my vehicle was finished, the technician came into the waiting room and told me about the condition of my battery. Everything was very clean in the service drop off area and waiting room.
Apr 22, 2022
Courteous as usual.
Courteous as usual. I was able to spray with the person I needed to and received the appropriate information.
Apr 09, 2022
They were very friendly and helped me decide what I all
They were very friendly and helped me decide what I all needed. I couldn’t have asked for more.
Alex Suhre
Technician
May 06, 2022
Service has always been done on time and done correctly.
Service has always been done on time and done correctly. They keep the shop very clean and neat.
Mar 31, 2022
As always great service professional clean and friendly
As always great service professional clean and friendly from start to finish will always take my cars here
Mar 31, 2022
Very nice and curdest,professinal,very clean place,every
Very nice and curdest,professinal,very clean place,every person I delt with scemed to know there jod very well,and Joe Hill the salesman is very good
Feb 22, 2022
From start to finish my experience with every person at
From start to finish my experience with every person at Sunset Ford in Waterloo was postive and seamless
Jan 12, 2022
Very disappointed in Sunset and their service department....
Very disappointed in Sunset and their service department. I would like the service manager to contact me.
Clinton Sowards
Used Vehicle Director
Dec 28, 2020
Kyle Brewer was the best salesman ever. He was so kind,...
Kyle Brewer was the best salesman ever. He was so kind, he listened to our wishes and was so eager to please with no pressure. My family purchased 3 new vehicles in 12 hours and he respectfully treated each of us as a separate customer wanting us to be totally satisfied. We are all 3 very happy with our purchase and will not only continue to do business with Kyle but will also recommend Kyle and Sunset Ford to our family and friends!!!
Nov 30, 2020
This place is horrible. If they don't like where you...
This place is horrible. If they don't like where you bought your previous car they wont help you just because they don't like that dealership. Had a appointment with them and it was 30 mins from closing and they acted like they didn't have time for you. Very snotty!!! Wouldn't even discuss the down payment with us. Little did they I had plenty of money to put down but since they wanted to be xxxxxxxx we left and will take our business elsewhere. Your loss!!!! Buyer Beware of this place!!!!!!!!
Nov 30, 2020
You have to give these guys a shot before you buy. You...
You have to give these guys a shot before you buy. You won't be disappointed! They will go above and beyond and make sure you have a great experience
Nov 30, 2020
I came into the dealership knowing what vehicle I wanted...
I came into the dealership knowing what vehicle I wanted to drive. However, after driving it I realized it wasn't what I was looking for. I had driven one at their sister facility in St Louis earlier in the day & told him I would take that one if possible. Without hesitation, Tyler left to go get the truck and I finished all of the paperwork while he was gone. He & I related on a law enforcement standpoint which absolutely made a difference in the way we interacted and made me feel that much more comfortable with the whole experience. If you go to Sunset Waterloo, ask for Tyler!
Nov 30, 2020
I have been buying cars from Clinton Sowards for 25...
I have been buying cars from Clinton Sowards for 25 years. Experience at Sunset Waterloo was just as I expected from sales, finance and service.
Justin Heutel
GM / Parts & Service Director
Mar 31, 2022
Very nice and curdest,professinal,very clean place,every
Very nice and curdest,professinal,very clean place,every person I delt with scemed to know there jod very well,and Joe Hill the salesman is very good
Jun 24, 2021
Katies often in your service department. Also I’m friends...
Katies often in your service department. Also I’m friends with the owners
Jun 13, 2021
The salesmen, financial officers, warranty specialist,...
The salesmen, financial officers, warranty specialist, clerks.... everyone I encountered were helpful, courteous and respectful. My wait time was rather long but if you want things done properly sometimes it takes a longer period of time to do it. So thanks Guys n Gals! Your appreciated!
Feb 12, 2021
Would never go back again. Customer service sucks....
Would never go back again. Customer service sucks. Manager sucks. You have been warned. Find another place to go. Horrible horrible place. Made my husband walk home after not releasing my vehicle we live 35 mins away. It was 28 degrees outside. When asked why she couldn’t give him my car she got an attitude and proceeded to tell him that she shouldn’t even be there because it was 5:02 and they close @ 5 Kelly is the one who called me to tell me my car was ready.Kelly from customer service was the most disrespectful. disappointing customer service rep I have ever met. Once she called me to tel me my car was ready. She told my husband that him and I need to do our jobs and call the warranty company our selves. That’s not our job it’s Kelly’s job to do. Again do not take your car here. You will be disappointed. You have been warned.
Nov 28, 2020
I have always had good service at the Waterloo dealership...
I have always had good service at the Waterloo dealership Service department is mainly who I deal with. Everyone is very friendly and helpful keeping me updated.
Casey Koester
Parts Assistant Manager
Apr 30, 2022
Casey was so helpful.
Casey was so helpful. She went above and beyond finding what I was asking for. She then worked diligently to see if she could accommodate my request at a lower cost! She was amazing.
Apr 22, 2022
Courteous as usual.
Courteous as usual. I was able to spray with the person I needed to and received the appropriate information.