Staff
Sales
Joe Hill
Sales Professional
Kyle Brewer
Business Manager
Haydon Baue
Sales Consultant
Adrian Fitch
Sales Professional
Kaleb McGlasson
Porter
Finance
Bill Rolufs
Finance Manager
Service
Lonnie Pope
Service Advisor & Co-Manager
Dustin Ruckhaber
Service Technician
Dustin McKenzie
Technician
Management
Perry Webb
Sales Manager
Pete Heutel
General Manager / Sales & Finance
Justin Heutel
GM / Parts & Service Director
Administration
Debbie Menard
Biller
Mandi Medcalf
Human Resources Manager
Parts
Casey Koester
Parts Assistant Manager
Joe Hill
Sales Professional
Jan 27, 2023
After several hours of internet searching, I located a
After several hours of internet searching, I located a 2014 Expedition which met the powertrain, HD towing package and maximum mileage I hoped to find at a significantly lower posted price than other similarly equipped Expeditions. Only problems were; no photos had been posted except a “stock” one of a Ruby Red Expedition and it was 350 miles from home. I made a call to Sunset Ford of Waterloo, IL, and was directed to Joe Hill who verified all information on the posts. Joe quickly provided a walk-around video and photos of an extremely well maintained and eye pleasing Rudy Red with Pueblo Gold trim Expedition. Within a few hours, I had shown my wife the video and photos, discussed the purchase with her, contacted my son to see if he could make a “quick” trip to Waterloo, IL, and taken the necessary actions with Joe to place a “hold“ on the vehicle. The following afternoon my son and I headed for Waterloo with plans to arrive there before 9pm, spend the night at a hotel adjacent to the dealership, meet Joe at 8:30 the following morning, make a final decision on the purchase and return home. Upon arriving at dealership, the vehicle and purchase documents were ready to go. After a test drive, a decision to purchase was made and documents were completed. Thanks to Joe, the Team at Sunset Ford of Waterloo and no traffic concerns, our plans were met, and my son and I returned home safely with what I feel is an outstanding vehicle at an excellent price.
Dec 31, 2022
The salesman was very professional and helpful.
The salesman was very professional and helpful. The financial person was also very helpful and professional.
Dec 31, 2022
Clean,friendly, helpful,felt like they were actually
Clean,friendly, helpful,felt like they were actually listening to my needs,everything was out front and not mysterious.
Dec 29, 2022
A quick and easy experience.
A quick and easy experience. Joe and Perry did a top notch job getting me into my new Ford F-150.
Dec 27, 2022
Joe is the best salesman I've ever dealt with!
Joe is the best salesman I've ever dealt with! Down to earth, honest and kind! Sunset ford will get our repeat business for years to come!
Bill Rolufs
Finance Manager
Feb 03, 2023
It was a very pleasant deal and the employees were a
It was a very pleasant deal and the employees were a pleasure to deal with
Jan 11, 2023
This has been the best car buying experience I could have
This has been the best car buying experience I could have asked for. Adrian made it super easy and made sure it was the car for me. Thanks!
Jan 05, 2023
Very courteous and straight forward!
Very courteous and straight forward!! Explained everything in detail and very informative about the vehicle!!
Dec 30, 2022
Kyle and Bill are both great and easy to work with.
Kyle and Bill are both great and easy to work with. They make every step of the buying process fun and easy. Highly recommend the Sunset of Waterloo team!
Dec 17, 2022
Clean.
Clean. Service was quick. Reception area was nice. Coffee was hot and fresh. Did what they said they would do
Kyle Brewer
Business Manager
Feb 04, 2023
Kyle Brewer and his team are amazing.
Kyle Brewer and his team are amazing. They got me my Bronco for the price that was promised, it was even delivered a week before schedule. Because of the work they did before I arrived, it only took an hour to get me out the door on on the road to adventure. Don't waste your time and money at the big dealers. Go to Sunset Ford Waterloo, where they care about you.
Feb 03, 2023
It was a very pleasant deal and the employees were a
It was a very pleasant deal and the employees were a pleasure to deal with
Jan 30, 2023
Adrian made the process easy, like buying a vehicle from
Adrian made the process easy, like buying a vehicle from someone you have known your whole life! We are in love with our new ride!
Jan 28, 2023
I was very pleased with the help Haydon had provided me!
I was very pleased with the help Haydon had provided me! My overall experience was fantastic!
Jan 27, 2023
After several hours of internet searching, I located a
After several hours of internet searching, I located a 2014 Expedition which met the powertrain, HD towing package and maximum mileage I hoped to find at a significantly lower posted price than other similarly equipped Expeditions. Only problems were; no photos had been posted except a “stock” one of a Ruby Red Expedition and it was 350 miles from home. I made a call to Sunset Ford of Waterloo, IL, and was directed to Joe Hill who verified all information on the posts. Joe quickly provided a walk-around video and photos of an extremely well maintained and eye pleasing Rudy Red with Pueblo Gold trim Expedition. Within a few hours, I had shown my wife the video and photos, discussed the purchase with her, contacted my son to see if he could make a “quick” trip to Waterloo, IL, and taken the necessary actions with Joe to place a “hold“ on the vehicle. The following afternoon my son and I headed for Waterloo with plans to arrive there before 9pm, spend the night at a hotel adjacent to the dealership, meet Joe at 8:30 the following morning, make a final decision on the purchase and return home. Upon arriving at dealership, the vehicle and purchase documents were ready to go. After a test drive, a decision to purchase was made and documents were completed. Thanks to Joe, the Team at Sunset Ford of Waterloo and no traffic concerns, our plans were met, and my son and I returned home safely with what I feel is an outstanding vehicle at an excellent price.
Lonnie Pope
Service Advisor & Co-Manager
Feb 04, 2023
Very good service department Everyone was friendly and
Very good service department Everyone was friendly and very professional work was done in a timely fashion
Feb 04, 2023
We have had all services and repairs since 2017 performed
We have had all services and repairs since 2017 performed at the Waterloo location. They have always been very thorough and performed professionally.
Feb 01, 2023
Sunset identified the problem with my D150 heated seats.
Sunset identified the problem with my D150 heated seats. Ordered the part and had it fixed the next day.
Jan 29, 2023
The service staff were extremely attentive, helpful, and
The service staff were extremely attentive, helpful, and time efficient. I could not say anything nicer about our experience there.
Jan 28, 2023
Amazing service department!
Amazing service department!! Lonnie is great and explains everything throughly!! Always upfront with what services are due and what they cost.
Perry Webb
Sales Manager
Feb 04, 2023
Kyle Brewer and his team are amazing.
Kyle Brewer and his team are amazing. They got me my Bronco for the price that was promised, it was even delivered a week before schedule. Because of the work they did before I arrived, it only took an hour to get me out the door on on the road to adventure. Don't waste your time and money at the big dealers. Go to Sunset Ford Waterloo, where they care about you.
Jan 13, 2023
Adrian was great to work with.
Adrian was great to work with. Honest and straight forward! Helped me get a deal I could work with and got me in exactly the truck I was looking for. Thanks!
Jan 10, 2023
Haydon went above and beyond to get us the truck we
Haydon went above and beyond to get us the truck we wanted. Haydon, Kyle and Perry made the whole process painless
Dec 31, 2022
Clean,friendly, helpful,felt like they were actually
Clean,friendly, helpful,felt like they were actually listening to my needs,everything was out front and not mysterious.
Dec 30, 2022
Kyle and Bill are both great and easy to work with.
Kyle and Bill are both great and easy to work with. They make every step of the buying process fun and easy. Highly recommend the Sunset of Waterloo team!
Dustin Ruckhaber
Service Technician
Feb 04, 2023
Very good service department Everyone was friendly and
Very good service department Everyone was friendly and very professional work was done in a timely fashion
Jan 29, 2023
The service staff were extremely attentive, helpful, and
The service staff were extremely attentive, helpful, and time efficient. I could not say anything nicer about our experience there.
Jan 28, 2023
Great service, from friendly people.
Great service, from friendly people. Good coffee as well, but I wish they had some donuts.
Jan 22, 2023
Great customer support and very quick service.
Great customer support and very quick service. No hassle at all. Would recommend them to others.
Jan 08, 2023
I go to Sunset Ford in Waterloo Illinois for all my
I go to Sunset Ford in Waterloo Illinois for all my service needs other than the Toyota dealership they're my go-to dealers
Pete Heutel
General Manager / Sales & Finance
Nov 19, 2022
Thank you Pete Heutel, Joe Hill and Perry Webb for making
Thank you Pete Heutel, Joe Hill and Perry Webb for making purchasing this car a possible. We appreciate everything that you have done. Thanks again Frank and Robin Curtis
Nov 06, 2022
Sunset is a great place to shop and do business.
Sunset is a great place to shop and do business. They will take care of you in every department.
Oct 03, 2022
Just purchased our 9th truck for our business fleet from
Just purchased our 9th truck for our business fleet from Joe Hill at Sunset. Excellent service from beginning to end. Quick and easy paperwork that was all ready for us. Bill in finance was amazing again. Highly recommend!!
Oct 02, 2022
We are very happy with our new 2022 Mustang.
We are very happy with our new 2022 Mustang. This is our 4th new vehicle from Sunset Ford in Waterloo, IL in the last 13 years. Thanks to Pete and the gang, especially our salesman Joe Hill!
Sep 24, 2022
The gas cap was in the passager seat when I showed up to
The gas cap was in the passager seat when I showed up to pick up my truck. Customer service was wondering what happen, we figured out the issue. The spring in the truck has cap was broken.
Debbie Menard
Biller
Dec 07, 2022
I hate the up selling every time I go in for a oil
I hate the up selling every time I go in for a oil change, almost as bad as dobbs
Oct 20, 2022
Our salesman, Kyle Brewer was straight forward, honest,
Our salesman, Kyle Brewer was straight forward, honest, and knowledgeable regarding the Bronco. He also related his experience with Bronco Rodeo which was very helpful. We were very satisfied with our overall experience with Sunset Ford. Between the Waterloo store and the St. Louis store we have purchased six vehicles from Sunset. You can say we are happy customers of Sunset Ford.
Oct 03, 2022
Just purchased our 9th truck for our business fleet from
Just purchased our 9th truck for our business fleet from Joe Hill at Sunset. Excellent service from beginning to end. Quick and easy paperwork that was all ready for us. Bill in finance was amazing again. Highly recommend!!
Sep 22, 2022
Sunset is a very good dealer ship they stayed in touch
Sunset is a very good dealer ship they stayed in touch with me with my vehicle whenever I needed it and help me where I needed help
Aug 02, 2022
Love my new 2022 Ford F-150 Lariat.
Love my new 2022 Ford F-150 Lariat. Kyle was exactly what I prefer in a sales associate.. low pressure, knowledgeable, professional, and patient. All his attributes were important to me and appreciated from initial contact, through ordering, patience in answering my calls for manufacturing status, and final delivery process. Thank you, Kyle.
Justin Heutel
GM / Parts & Service Director
Jan 27, 2023
Great business with old school ethics.
Great business with old school ethics. They went out of their way to make me feel comfortable and worked with me and my vehicle. Lonnie was very personable and made me feel welcome and let me know the status on my vehicle the whole time. Justin was very easy to work with and went beyond to make sure everything went as I would hope. My vehicle was done in a timely manner and for that I am very appreciative. I will go back for any service and will see if their sells department has the same values the next time I’m ready to buy. Thank you
Jan 27, 2023
Great business with old school ethics.
Great business with old school ethics. They went out of their way to make me feel comfortable and worked with me and my vehicle. Lonnie was very personable and made me feel welcome and let me know the status on my vehicle the whole time. Justin was very easy to work with and went beyond to make sure everything went as I would hope. My vehicle was done in a timely manner and for that I am very appreciative. I will go back for any service and will see if their sells department has the same values the next time I’m ready to buy. Thank you
Sep 29, 2022
Had a oil change and when I got home had to wipe off oil
Had a oil change and when I got home had to wipe off oil filter oil everywhere. Had tailgate keep opening they said they fixed it next time out tailgate hit trailer .. three months later and four trips to Schaefer’s . They finally get the tailgate fixed
Sep 24, 2022
The gas cap was in the passager seat when I showed up to
The gas cap was in the passager seat when I showed up to pick up my truck. Customer service was wondering what happen, we figured out the issue. The spring in the truck has cap was broken.
Sep 22, 2022
Sunset is a very good dealer ship they stayed in touch
Sunset is a very good dealer ship they stayed in touch with me with my vehicle whenever I needed it and help me where I needed help
Haydon Baue
Sales Consultant
Jan 28, 2023
I was very pleased with the help Haydon had provided me!
I was very pleased with the help Haydon had provided me! My overall experience was fantastic!
Jan 20, 2023
Hayden was great, his enthusiasm for his trade was
Hayden was great, his enthusiasm for his trade was obvious. His knowledge of the vehicle was a big factor in the final decision to buy.
Jan 13, 2023
Great experience working with Hayden during our shopping
Great experience working with Hayden during our shopping experience both before and after the sale. Would happily recommend him. Also Kyle walked us through the paperwork in expert fashion!
Jan 10, 2023
Haydon went above and beyond to get us the truck we
Haydon went above and beyond to get us the truck we wanted. Haydon, Kyle and Perry made the whole process painless
Dec 29, 2022
Hayden made our buying experience easy and stress free!
Hayden made our buying experience easy and stress free! Definitely would recommend him to all our friends looking to purchase a Ford.
Casey Koester
Parts Assistant Manager
Dec 02, 2022
Stop pressuring about other services and making up issues
Stop pressuring about other services and making up issues that don’t exist. Went to a friend who has his own stop and said that there was no issue with what you said was wrong.
Nov 25, 2022
Lonnie did a great job getting my truck serviced in a
Lonnie did a great job getting my truck serviced in a timely manner. I originally scheduled service (online) and then called to inquire about getting the rear camera recall dine at the same time, I was told they needed to move my original service appt to accommodate the recall, and then never completed it due to lack of parts…the other issue I had was my truck had greasy fingerprints on the door handle and the steering wheel as stunk like diesel. Lonnie had them wipe the handle and I took care of the rest. When I got the truck home I noticed the oil filter was wet with residual oil (which is a pet peeve of mine). Other than lack of cleanliness, not getting the recall maintenance done and apparent lack of attention to detail (cleanliness) I was satisfied with the outstanding customer support, had that element been lacking you would not have received 5 stars.
Oct 10, 2022
Love seeing women in the service drive!
Love seeing women in the service drive! Lonnie does a great job taking care of all the guests at the dealership.
Oct 01, 2022
Although there were many difficulties in dealing with
Although there were many difficulties in dealing with myself and my wife, the service dept maintained a highly professional environment with above average communication and prompt redirecting as needed.
Jul 15, 2022
They explain what's wrong an make sure you understand
They explain what's wrong an make sure you understand it. they got me the part number to the Gem module that was bad on my 2001 GT Mustang Convertible the part is obsolete you can by them online different manufacturers.
Adrian Fitch
Sales Professional
Jan 30, 2023
Wow !
Wow !!!! What an amazing dealer ship, I had a fantastic time dealing with Adrian, he did not try to over sell me on stuff I did not want or did not need. Very friendly and very knowledgeable on the vehicle he was selling to me. Overall A+. I recommend that all the salesman take a note from how he deals with his customers and learn how people want to be treated.
Jan 30, 2023
Adrian made the process easy, like buying a vehicle from
Adrian made the process easy, like buying a vehicle from someone you have known your whole life! We are in love with our new ride!
Jan 22, 2023
Adrian was great.
Adrian was great. No pressure to buy. Price was what we expected. Even looked at the St. Louis location for the color we wanted. This is the 10th vehicle we bought here and have always been treated right.
Jan 13, 2023
Adrian was great to work with.
Adrian was great to work with. Honest and straight forward! Helped me get a deal I could work with and got me in exactly the truck I was looking for. Thanks!
Jan 11, 2023
This has been the best car buying experience I could have
This has been the best car buying experience I could have asked for. Adrian made it super easy and made sure it was the car for me. Thanks!
Dustin McKenzie
Technician
Feb 04, 2023
Very good service department Everyone was friendly and
Very good service department Everyone was friendly and very professional work was done in a timely fashion
Feb 03, 2023
It was a very pleasant deal and the employees were a
It was a very pleasant deal and the employees were a pleasure to deal with
Jan 29, 2023
The service staff were extremely attentive, helpful, and
The service staff were extremely attentive, helpful, and time efficient. I could not say anything nicer about our experience there.
Jan 22, 2023
Great customer support and very quick service.
Great customer support and very quick service. No hassle at all. Would recommend them to others.
Jan 07, 2023
The woman checking us in was very friendly and efficient.
The woman checking us in was very friendly and efficient. She explained the procedure and helped the recall work process go smoothly.