Staff

Sales

Joe Hill

Joe Hill

Sales Professional

Certified
321 Reviews
View Bio
Kyle Brewer

Kyle Brewer

Sales Professional

Certified
188 Reviews
View Bio

Finance

Bill Rolufs

Bill Rolufs

Finance Manager

Certified
287 Reviews
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Service

Danielle Jansen

Danielle Jansen

Service Advisor

Certified
105 Reviews
View Bio
Alan Proctor

Alan Proctor

Sr. Master Technician
26 Reviews
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Dustin Ruckhaber

Dustin Ruckhaber

Service Technician
20 Reviews
View Bio
Sydney Smith

Sydney Smith

Customer Relations
20 Reviews
View Bio
Mary Perotti

Mary Perotti

Service Advisor

Certified
18 Reviews
View Bio
Alex Suhre

Alex Suhre

Technician
16 Reviews
View Bio

Management

Perry Webb

Perry Webb

Sales Manager
39 Reviews
View Bio
Pete Heutel

Pete Heutel

General Manager / Sales & Finance
35 Reviews
View Bio
Clinton Sowards

Clinton Sowards

Used Vehicle Director
10 Reviews
View Bio
Justin Heutel

Justin Heutel

GM / Parts & Service Director
8 Reviews
View Bio

Parts

Greg Henry

Greg Henry

Parts Manager
22 Reviews
View Bio
Casey Koester

Casey Koester

Parts Assistant Manager
2 Reviews
View Bio

Administration

Debbie Menard

Debbie Menard

Biller
20 Reviews
View Bio
Joe Hill

Joe Hill

Sales Professional

321 Reviews
Certified
Contact Me
Dealership Experience 4 years 10 months
Industry Experience 10 years 1 months
I have been selling Fords since 2012 Before I began my career in Ford sales I operated my family owned, third generation Convenience Store I am a life long resident of Freeburg, Il and an FCHS graduate I also have a degree in Automotive technology from Ranken Technical College in St Louis In my spare time I enjoy several hobbies including wood working, repurposing , and Steam Punk Art I also enjoy motorcycling and classic cars
Recent Reviews

May 09, 2022

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Joe was great.

Joe was great. Knowledgeable about the cars. Took the time to keep going back inside to get another set of keys for me to try out. I was a little concerned about tryin got buy a car with a trade in as old as mine but I got a great price. Perry made the paperwork a breeze even if he did have to run around a lot because his printer wasn’t working. I specifically came to Sunset Ford in Waterloo because I heard great things about them. My niece has gotten their last two cars here. I’d recommend Joe and Subset Ford.

May 03, 2022

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Joe was very easy to work with.

Joe was very easy to work with. No pressure at all. Answered all of my questions in a professional manner. Would do business again there in the future.

May 01, 2022

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Overall good experience, would have liked to have

Overall good experience, would have liked to have purchased a little cheaper, but overall can’t complain.

Apr 30, 2022

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Great customer service.

Great customer service. They answered all my questions. Show me where all the controls were in my car.

Apr 29, 2022

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I purchased a used Renegade from Joe Hill at Sunset Ford

I purchased a used Renegade from Joe Hill at Sunset Ford and couldn't have asked for better service. Joe was incredibly honest; I was trading in a very old car not worth much and he gave me my options. He upfront told me he wasn't a Jeep expert (as its a Ford dealer) but still was able to get me answers to every question I had and information I needed. Additionally, I had to leave town in the middle of the process unexpectedly which gave the dealership time to do a full inspection on my new vehicle. Joe, kept me in the loop, texting me updates and making sure we were scheduled to get the sale completed when it was right for me. I always try to get out of the city when buying a car and Sunset Ford is close enough to be convenient but far enough away to offer that small town atmosphere of an honest dealership. I'll definitely look to Joe and Sunset Ford again when I'm in the market for another car.

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Bill Rolufs

Bill Rolufs

Finance Manager

287 Reviews
Certified
Dealership Experience 3 years 11 months
Industry Experience 27 years 9 months
Recent Reviews

May 03, 2022

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Joe was very easy to work with.

Joe was very easy to work with. No pressure at all. Answered all of my questions in a professional manner. Would do business again there in the future.

May 01, 2022

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Overall good experience, would have liked to have

Overall good experience, would have liked to have purchased a little cheaper, but overall can’t complain.

Apr 30, 2022

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Kyle was great!

Kyle was great! No pressure and made sure that we had everything that we needed. Honest and upfront with everything. Highly recommend Kyle and SunSet Ford of Waterloo! Thanks, Kyle!!

Apr 29, 2022

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We had a Great buying experience working with Kyle

We had a Great buying experience working with Kyle Brewer. If you are in the market for a car you have to see Kyle. We love our new Car. Thanks Kyle.

Apr 18, 2022

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Joe talked with me a lot ahead of time so once I finally

Joe talked with me a lot ahead of time so once I finally got to the dealership it was a smooth and quick deal! He also reached out after the sale to make sure I was comfortable with my new car and answer any questions. Perry Webb was also a great part to the financial process!

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Kyle Brewer

Kyle Brewer

Sales Professional

188 Reviews
Certified
Contact Me
Dealership Experience 3 years 10 months
Industry Experience 4 years
I live in Waterloo Illinois, so I am a local here at Sunset Ford. In my spare time I enjoy working on the Family Farm and riding my Harley Davidson around town. I look forward to working with you very soon at Sunset Ford. "Make sure to ask for Kyle"!
Recent Reviews

May 13, 2022

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The process was an absolute breeze from start to finish.

The process was an absolute breeze from start to finish. Kyle, Perry, and all the staff were incredibly welcoming and helpful. Cannot recommend enough that you visit them if you’re in the market for a vehicle.

May 13, 2022

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It was a pleasure!

It was a pleasure! Easy to work with! Get him a raise and a promotion!

May 03, 2022

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Joe was very easy to work with.

Joe was very easy to work with. No pressure at all. Answered all of my questions in a professional manner. Would do business again there in the future.

Apr 30, 2022

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Casey was so helpful.

Casey was so helpful. She went above and beyond finding what I was asking for. She then worked diligently to see if she could accommodate my request at a lower cost! She was amazing.

Apr 30, 2022

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Great customer service.

Great customer service. They answered all my questions. Show me where all the controls were in my car.

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Danielle Jansen

Danielle Jansen

Service Advisor

105 Reviews
Certified
Dealership Experience 6 years
Industry Experience 11 years 3 months
My name is Danielle, I have been in the car industry for 11 years. I started as a receptionist, then became a customer relations representative, and now a service advisor. I look forward to speaking with your regarding your service needs. I love meeting new people and helping out with what your vehicle needs. I grew up and live in Oakville, MO with my husband, our 2 dogs and 2 cats. I went to Notre Dame High School. In my spare time I like to try new restaurants, be outdoors, and shop. I look forward to assisting you!
Recent Reviews

May 07, 2022

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Got me in quick.

Got me in quick. Excepted us from Mertz Ford in Millstadt. Had to change because they closed down. Worked on my Car and when they finished they had a nail in the tire when they took it from the garage to the service center and even Repaired the tire free of charge for me. Excellent service

May 06, 2022

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Service has always been done on time and done correctly.

Service has always been done on time and done correctly. They keep the shop very clean and neat.

Apr 30, 2022

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Very professional and transparent!

Very professional and transparent! Would definitely recommend! Danielle communicated every step of the way! Thanks

Apr 30, 2022

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The two young ladies at the check in desk were great.

The two young ladies at the check in desk were great. Very helpful. Outgoing. Professional.

Apr 29, 2022

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Employees at the service desk were very friendly and

Employees at the service desk were very friendly and helpful. May you feel good about coming in. When my vehicle was finished, the technician came into the waiting room and told me about the condition of my battery. Everything was very clean in the service drop off area and waiting room.

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Perry Webb

Perry Webb

Sales Manager
Born in St. Louis and worked in the St. Louis auto industry for 39 years. Enjoy golf and travel with family. Two daughters and two dogs.
Recent Reviews

May 13, 2022

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The process was an absolute breeze from start to finish.

The process was an absolute breeze from start to finish. Kyle, Perry, and all the staff were incredibly welcoming and helpful. Cannot recommend enough that you visit them if you’re in the market for a vehicle.

May 09, 2022

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Joe was great.

Joe was great. Knowledgeable about the cars. Took the time to keep going back inside to get another set of keys for me to try out. I was a little concerned about tryin got buy a car with a trade in as old as mine but I got a great price. Perry made the paperwork a breeze even if he did have to run around a lot because his printer wasn’t working. I specifically came to Sunset Ford in Waterloo because I heard great things about them. My niece has gotten their last two cars here. I’d recommend Joe and Subset Ford.

Apr 18, 2022

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Joe talked with me a lot ahead of time so once I finally

Joe talked with me a lot ahead of time so once I finally got to the dealership it was a smooth and quick deal! He also reached out after the sale to make sure I was comfortable with my new car and answer any questions. Perry Webb was also a great part to the financial process!

Mar 14, 2022

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Joe, Just a note to thank you for your time during the

Joe, Just a note to thank you for your time during the sale process. Your patience, flexibility, communication and low pressure environment were very much appreciated. There was more than one choice in pickups for us which was worth the drive to Waterloo. Thanks again! Dave and Janey Florence

Mar 13, 2022

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Great service and easy to work with.

Great service and easy to work with. I would definitely recommend them, and will definitely return for my next vehicle.

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Pete Heutel

Pete Heutel

General Manager / Sales & Finance
Dealership Experience 17 years 3 months
Industry Experience 19 years 1 months
Recent Reviews

Apr 01, 2022

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No high pressure and professional.

No high pressure and professional. They let the vehicles sell themselves. The service department is also prompt.

Feb 08, 2022

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It was an absolute pleasure working with all the...

It was an absolute pleasure working with all the wonderful folks at Sunset Ford of Waterloo! From the GM Pete Huetel, Manager Perry Webb, to the skilled mechanics Dustin and Lucas, and Luke Heck the porter did a great job making the Full Size Bronco ready for the road! Kyle Brewer sold me right away on the Bronco! It’s way better than a Jeep! All in all, a great team effort by Sunset Ford of Waterloo, I will recommend all of my friends and family for years to come!

Jan 06, 2022

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Just purchased our sixth vehicle from Sunset Ford of...

Just purchased our sixth vehicle from Sunset Ford of Waterloo. Ordered an F-350 from Joe Hill. He was friendly and knowledgeable about everything. Bill in Finance made the process simple and quick. Looking forward to using them in the future.

Jul 23, 2021

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Friendly, convenient, thorough. Got regular service and...

Friendly, convenient, thorough. Got regular service and they identified my tires are near needing to be replaced. Provided multiple options and did not try to pressure me into buying. I’ve been a regular customer for years and will continue.

May 15, 2021

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Perry Webb is a rare find in the automotive...

Perry Webb is a rare find in the automotive business—honest, forthright, and knowledgeable. He truly has the customer’s interests at heart and offers practical suggestions in the car buying process.

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Alan Proctor

Alan Proctor

Sr. Master Technician
Dealership Experience 23 years 1 months
Industry Experience 25 years
Recent Reviews

May 06, 2022

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Service has always been done on time and done correctly.

Service has always been done on time and done correctly. They keep the shop very clean and neat.

Mar 31, 2022

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As always great service professional clean and friendly

As always great service professional clean and friendly from start to finish will always take my cars here

Mar 31, 2022

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Very nice and curdest,professinal,very clean place,every

Very nice and curdest,professinal,very clean place,every person I delt with scemed to know there jod very well,and Joe Hill the salesman is very good

Feb 26, 2022

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Danielle did an excellent job on getting my service

Danielle did an excellent job on getting my service completed when it was a last minute request

Feb 26, 2022

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There is a big disconnect between who’s answering the

There is a big disconnect between who’s answering the phone and the location there at. I have a Fults address called the Waterloo # and my appointment was at the St Louis location. I was never asked which location I wanted it done at. Talked to Neil, who made the appointment at St Louis. Mary did a great job of getting me taken care of promptly once I voiced my frustration.

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Greg Henry

Greg Henry

Parts Manager
Dealership Experience 1 years 11 months
Industry Experience 23 years 5 months
Recent Reviews

Apr 22, 2022

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Courteous as usual.

Courteous as usual. I was able to spray with the person I needed to and received the appropriate information.

Apr 01, 2022

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No high pressure and professional.

No high pressure and professional. They let the vehicles sell themselves. The service department is also prompt.

Mar 31, 2022

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Very nice and curdest,professinal,very clean place,every

Very nice and curdest,professinal,very clean place,every person I delt with scemed to know there jod very well,and Joe Hill the salesman is very good

Mar 28, 2022

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I will never be back!

I will never be back! My husband took my car in for what we thought was the under carriage. HOWEVER after “insuring” him everything was fixed every single sound remained the same driving off the lot. We immediately took it to ANOTHER ford dealership to come to find out it was our axel. Our axel. If we would not have went with out gut and took it to get a second opinion things could have been a lot worse. We could have wrecked and seriously injured someone or ourselves. Not to mention my son drives our vehicle and he is 16!! This place has done nothing but mess with me the whole time i’ve had my vehicle. I nor my husband is not mechanical inclined so we depended on you to do what is right with our vehicle to insure OUR SAFETY. Way to go sunset ford of waterloo! I know you don’t care and will sleep either way BUT hopefully this review sticks for someone who does care and don’t worry I will be contacting the BBB. Thanks so much for endangering our safety and the safety of others! Amber

Feb 22, 2022

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From start to finish my experience with every person at

From start to finish my experience with every person at Sunset Ford in Waterloo was postive and seamless

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Debbie Menard

Debbie Menard

Biller
Dealership Experience 21 years 5 months
Recent Reviews

Apr 01, 2022

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No high pressure and professional.

No high pressure and professional. They let the vehicles sell themselves. The service department is also prompt.

Feb 08, 2022

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It was an absolute pleasure working with all the...

It was an absolute pleasure working with all the wonderful folks at Sunset Ford of Waterloo! From the GM Pete Huetel, Manager Perry Webb, to the skilled mechanics Dustin and Lucas, and Luke Heck the porter did a great job making the Full Size Bronco ready for the road! Kyle Brewer sold me right away on the Bronco! It’s way better than a Jeep! All in all, a great team effort by Sunset Ford of Waterloo, I will recommend all of my friends and family for years to come!

Dec 31, 2021

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We have purchased several cars from here and every time...

We have purchased several cars from here and every time we were there everyone one so friendly and helpful. This purchase was the best yet. Thank you Kyle for all your help with everything. Will be sure to put the word out on how great the everyone at the dealership and that they should stop by for a great deal.

Jul 26, 2021

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They try to oversell and cover their xxx way too much, I...

They try to oversell and cover their xxx way too much, I had one spark plug bad and they wanted to sell me all 16 spark plugs all coils and all the plug wires

May 08, 2021

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We had great experience at Waterloo Ford Thanks to Kyle!...

We had great experience at Waterloo Ford Thanks to Kyle! We now own a Ford F-150. If you all wanting to buy a vehicle come to Sunset Ford in Waterloo, IL.

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Dustin Ruckhaber

Dustin Ruckhaber

Service Technician
Recent Reviews

May 07, 2022

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Got me in quick.

Got me in quick. Excepted us from Mertz Ford in Millstadt. Had to change because they closed down. Worked on my Car and when they finished they had a nail in the tire when they took it from the garage to the service center and even Repaired the tire free of charge for me. Excellent service

Apr 08, 2022

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Been coming here for yrs.

Been coming here for yrs. Bought & own several auto’s from Sunset in Waterloo, IL. Staff is always friendly & helpful. Had a few emergencies in the past & Sunset was there to help. Just had a head-on collision. My Ford Fusion Titanium was totaled. The car saved my life. Because of another driver not paying attention, I now had no car. Had to purchase a used Fusion, since they are not made any longer. It’s the last year made. I feel safe! Was missing a fob. Danielle was quick to order me another & had it programmed by Dustin the next day. Great job. That’s Sunset, they are on the ball👍🏻👏

Mar 31, 2022

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As always great service professional clean and friendly

As always great service professional clean and friendly from start to finish will always take my cars here

Mar 31, 2022

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Very nice and curdest,professinal,very clean place,every

Very nice and curdest,professinal,very clean place,every person I delt with scemed to know there jod very well,and Joe Hill the salesman is very good

Mar 23, 2022

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Always friendly and helpful staff, excellent service from

Always friendly and helpful staff, excellent service from the person that greets you to mechanics working on my car

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Sydney Smith

Sydney Smith

Customer Relations
Industry Experience 2 years 9 months
Recent Reviews

Apr 29, 2022

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Employees at the service desk were very friendly and

Employees at the service desk were very friendly and helpful. May you feel good about coming in. When my vehicle was finished, the technician came into the waiting room and told me about the condition of my battery. Everything was very clean in the service drop off area and waiting room.

Mar 31, 2022

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As always great service professional clean and friendly

As always great service professional clean and friendly from start to finish will always take my cars here

Mar 28, 2022

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Did work in good time.

Did work in good time. Wait time was normal clean are to wait in good job.

Feb 22, 2022

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From start to finish my experience with every person at

From start to finish my experience with every person at Sunset Ford in Waterloo was postive and seamless

Jan 12, 2022

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Very disappointed in Sunset and their service department....

Very disappointed in Sunset and their service department. I would like the service manager to contact me.

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Mary Perotti

Mary Perotti

Service Advisor

18 Reviews
Certified
Dealership Experience 4 months
Industry Experience 4 months
Hi, My name is Mary Perotti. I'm very excited have been welcomed on to the Sunset Ford family in Waterloo. I have a life long love of all things cars and helping people. I look forward to meeting you and assisting in you with your service experience here at Sunset. on the weekdays you can find me at the dealership. My weekends are spent with my 2 young adult children, our menagerie of animals, and our cars. If you ever head over to Gateway race track and see us with our Mustangs, feel free to say hello!
Recent Reviews

May 07, 2022

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Got me in quick.

Got me in quick. Excepted us from Mertz Ford in Millstadt. Had to change because they closed down. Worked on my Car and when they finished they had a nail in the tire when they took it from the garage to the service center and even Repaired the tire free of charge for me. Excellent service

Apr 30, 2022

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The two young ladies at the check in desk were great.

The two young ladies at the check in desk were great. Very helpful. Outgoing. Professional.

Apr 29, 2022

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Employees at the service desk were very friendly and

Employees at the service desk were very friendly and helpful. May you feel good about coming in. When my vehicle was finished, the technician came into the waiting room and told me about the condition of my battery. Everything was very clean in the service drop off area and waiting room.

Apr 22, 2022

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Courteous as usual.

Courteous as usual. I was able to spray with the person I needed to and received the appropriate information.

Apr 09, 2022

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They were very friendly and helped me decide what I all

They were very friendly and helped me decide what I all needed. I couldn’t have asked for more.

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Alex Suhre

Alex Suhre

Technician
Dealership Experience 3 years 10 months
Recent Reviews

May 06, 2022

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Service has always been done on time and done correctly.

Service has always been done on time and done correctly. They keep the shop very clean and neat.

Mar 31, 2022

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As always great service professional clean and friendly

As always great service professional clean and friendly from start to finish will always take my cars here

Mar 31, 2022

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Very nice and curdest,professinal,very clean place,every

Very nice and curdest,professinal,very clean place,every person I delt with scemed to know there jod very well,and Joe Hill the salesman is very good

Feb 22, 2022

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From start to finish my experience with every person at

From start to finish my experience with every person at Sunset Ford in Waterloo was postive and seamless

Jan 12, 2022

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Very disappointed in Sunset and their service department....

Very disappointed in Sunset and their service department. I would like the service manager to contact me.

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Clinton Sowards

Clinton Sowards

Used Vehicle Director
Dealership Experience 1 years 11 months
Industry Experience 28 years 5 months
Recent Reviews

Dec 28, 2020

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Kyle Brewer was the best salesman ever. He was so kind,...

Kyle Brewer was the best salesman ever. He was so kind, he listened to our wishes and was so eager to please with no pressure. My family purchased 3 new vehicles in 12 hours and he respectfully treated each of us as a separate customer wanting us to be totally satisfied. We are all 3 very happy with our purchase and will not only continue to do business with Kyle but will also recommend Kyle and Sunset Ford to our family and friends!!!

Nov 30, 2020

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This place is horrible. If they don't like where you...

This place is horrible. If they don't like where you bought your previous car they wont help you just because they don't like that dealership. Had a appointment with them and it was 30 mins from closing and they acted like they didn't have time for you. Very snotty!!! Wouldn't even discuss the down payment with us. Little did they I had plenty of money to put down but since they wanted to be xxxxxxxx we left and will take our business elsewhere. Your loss!!!! Buyer Beware of this place!!!!!!!!

Nov 30, 2020

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You have to give these guys a shot before you buy. You...

You have to give these guys a shot before you buy. You won't be disappointed! They will go above and beyond and make sure you have a great experience

Nov 30, 2020

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I came into the dealership knowing what vehicle I wanted...

I came into the dealership knowing what vehicle I wanted to drive. However, after driving it I realized it wasn't what I was looking for. I had driven one at their sister facility in St Louis earlier in the day & told him I would take that one if possible. Without hesitation, Tyler left to go get the truck and I finished all of the paperwork while he was gone. He & I related on a law enforcement standpoint which absolutely made a difference in the way we interacted and made me feel that much more comfortable with the whole experience. If you go to Sunset Waterloo, ask for Tyler!

Nov 30, 2020

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I have been buying cars from Clinton Sowards for 25...

I have been buying cars from Clinton Sowards for 25 years. Experience at Sunset Waterloo was just as I expected from sales, finance and service.

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Justin Heutel

Justin Heutel

GM / Parts & Service Director
Dealership Experience 14 years 5 months
Industry Experience 14 years 5 months
I have grown up and lived in South County my whole life, and being that I am part owner here at Sunset Ford, Southern Illinois & South County have become my life. I am here to help however I can. So whether it be a Service, Parts, Body Shop or Sales related questions or concerns, I can help. I am also passionate in the Accessory and Aftermarket business. As far as when I have spare time outside of work, you will find me working on my personal trucks, or spending time with my family, wife and 2 girls, either down at Suson Park, Grants Farm, or at the Lake. My goals here at work are to carry on our family traditions in running a local business for over 107 years in the same location. I want to retain that personal touch that so much of this corporate world has seemed to lose. Please never hesitate to call for suggestions, concerns or to say hello. 314-467-1120. Thank you for helping our family & staff carry on 107 plus years under one brand in the same location.
Recent Reviews

Mar 31, 2022

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Very nice and curdest,professinal,very clean place,every

Very nice and curdest,professinal,very clean place,every person I delt with scemed to know there jod very well,and Joe Hill the salesman is very good

Jun 24, 2021

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Katies often in your service department. Also I’m friends...

Katies often in your service department. Also I’m friends with the owners

Jun 13, 2021

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The salesmen, financial officers, warranty specialist,...

The salesmen, financial officers, warranty specialist, clerks.... everyone I encountered were helpful, courteous and respectful. My wait time was rather long but if you want things done properly sometimes it takes a longer period of time to do it. So thanks Guys n Gals! Your appreciated!

Feb 12, 2021

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Would never go back again. Customer service sucks....

Would never go back again. Customer service sucks. Manager sucks. You have been warned. Find another place to go. Horrible horrible place. Made my husband walk home after not releasing my vehicle we live 35 mins away. It was 28 degrees outside. When asked why she couldn’t give him my car she got an attitude and proceeded to tell him that she shouldn’t even be there because it was 5:02 and they close @ 5 Kelly is the one who called me to tell me my car was ready.Kelly from customer service was the most disrespectful. disappointing customer service rep I have ever met. Once she called me to tel me my car was ready. She told my husband that him and I need to do our jobs and call the warranty company our selves. That’s not our job it’s Kelly’s job to do. Again do not take your car here. You will be disappointed. You have been warned.

Nov 28, 2020

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I have always had good service at the Waterloo dealership...

I have always had good service at the Waterloo dealership Service department is mainly who I deal with. Everyone is very friendly and helpful keeping me updated.

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Casey Koester

Casey Koester

Parts Assistant Manager
Dealership Experience 2 months
Recent Reviews

Apr 30, 2022

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Casey was so helpful.

Casey was so helpful. She went above and beyond finding what I was asking for. She then worked diligently to see if she could accommodate my request at a lower cost! She was amazing.

Apr 22, 2022

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Courteous as usual.

Courteous as usual. I was able to spray with the person I needed to and received the appropriate information.

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    Joe Hill

    Sales Professional

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